roam not tirning off

  • 7 August 2021
  • 1 reply

I got 2 sonos one and love them and then made the mistake of getting sonos roam. Only trouble. 

Besides it being a very poor travel speaker with a s***** user experience,  that i couldn't connect to my hotel's wifi and then couldn't set on bluetooth.


Now I'm back home and it's disconnected from my network,  to reconnect it i need to turn it off but its stuck with the flashing orange light mode.


I tried pressing that back button for 12 seconds,  pause and 2 more,  as recommended by another post with the same issue,  but it hasn't worked..


I will likely try to return this because oura been a pain on all levels.  Super disappointed!



Best answer by GuitarSuperstar 7 August 2021, 22:39

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1 reply

Userlevel 7

Charge the Roam for a couple of hours. Then reboot it by following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.

Then try to reconnect the Roam to your network.