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pgruetter
Contributor II
August 8, 2021
Answered

Play:1 started in the middle of the night

  • August 8, 2021
  • 4 replies
  • 125 views

Hi Sonos

Last night at around 01:06 AM, we had one of our Sonos player turning on. Saw a few other conversations on here and hope Sonos Support can help. 

Created diagnostics: 1272713662

The Player was the Play:1 called Kitchen. 

I don’t use alarms, but I do have openhab and Google Home that could potentially interfere. But I checked the openhab logs and nothing happened before the music started. I used a Google Home yesterday at 7:16 PM and gave a command to start a playlist in the kitchen which didn’t work (I got the confirmation from Google Assistant “OK, playing .. in the kitchen”, but no music started which happens often). Is it possible that the command did work, a few hours too late?

Thanks for any help

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Best answer by Corry P

Hi @pgruetter 

Thanks for your post!

It is indeed possible that the speaker waited that long before playing - there seems to be an issue with it’s internal clock circuit. I recommend you get in touch with our technical support team regarding the speaker.

4 replies

Stanley_4
Stanley_4
Grand Maestro
August 9, 2021

Always suspect the cat! Warm and touch controls are irresistible.

Hopefully Sonos staff can look at the diagnostic and pull up what started the music playing.

Corry P
Corry PAnswer
Sonos Staff
August 13, 2021

Hi @pgruetter 

Thanks for your post!

It is indeed possible that the speaker waited that long before playing - there seems to be an issue with it’s internal clock circuit. I recommend you get in touch with our technical support team regarding the speaker.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    pgruetterAuthor
    Contributor II
    August 13, 2021

    get in touch with our technical support team regarding the speaker.

    Hi Corry

    Thanks a lot for your help, contacted them. They saw a lot of synchronization errors for that speaker. So I had to factory reset it and re-add it to the system. Checking a fresh diagnostic log, it seems to be OK now. Of course I can only tell if it doesn’t work and I’m woken up in the middle of the night again ;-)

    Corry P
    Corry P
    Sonos Staff
    August 13, 2021

    Hi @pgruetter 

    Glad to hear you got it sorted out!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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