Google Assistant On / Off itself on Roam

  • 12 August 2021
  • 2 replies

Userlevel 2

My Sonos Roam would randomly ON & OFF its Google Voice Assistant on its own, without any physical touch or App control. Does anyone else have the same issue? 

e.g. Your mic is back on

Latest software updated. Should I contact customer support?


Best answer by Ken_Griffiths 12 August 2021, 15:29

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2 replies

Userlevel 7

Does the microphone shut off while the Roam is still playing music or only when the Roam goes into standby mode? The microphone is disabled in standby mode.

I would perhaps toggle the devices mic button off/on again to ensure the switch is operating and seated correctly and thensee if that resolves the issue.