I seem to be having a similar issue with one of my Playbases not being able to access the wireless network. My support diagnostics2039956771.
Answered
Playbase no longer up on wifi only with ethernet following latest update.
Best answer by Xander P
Hi
Unfortunately it looks like the Playbase has developed a fault with its Wireless Card, leaving it unable to connect without an Ethernet cable.
What I’d recommend is to reach out to our Support Team via live chat or phone call, and they should be able to get you sorted :)
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Have you tried unplugging the Playbase from power for a couple of minutes and rebooting your router? Also be sure WiFi is enabled on the Playbase in the Sonos app.
+15Hi
Unfortunately it looks like the Playbase has developed a fault with its Wireless Card, leaving it unable to connect without an Ethernet cable.
What I’d recommend is to reach out to our Support Team via live chat or phone call, and they should be able to get you sorted :)
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