Answered

Keep losing connection to Sub and surrounds

  • 13 August 2021
  • 1 reply
  • 269 views

In the last few days I seem to constantly be losing connection to my sub and Play:1 surround speaker. They show up as ? In the app and I go through the whole missing product process and restart my router to get them back. This generally works and they are on for a bit then they go missing again.

diagnostics submitted: 1476015795

any ideas?

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Best answer by UKMedia 13 August 2021, 10:01

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1 reply

Userlevel 7
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Can you please check out this post: https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346