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Hola a todos, les expongo mi caso para saber si a alguien le ha pasado, me reporta uno de mis clientes que 2 zonas donde tiene sonos AMP, todos los días a las 11 pm se baja el volumen y ya no lo pueden subir, como si se activara una función de restricción de volumen. ¿A alguien le ha pasado? Translate using Google Translate added by Moderator:Hello everyone, I present my case to find out if this has happened to someone, one of my clients reports that 2 areas where they have sonos AMP, every day at 11 pm the volume is lowered and they can no longer turn it up, like if a volume restriction feature is activated. Has this happened to anyone?

I have 2 play 5 Gen1 paired with sub Gen3 in a stereo pair (Vertical orientation). I have ran 20+ iterations of Trueplay from Ipad and Iphone and i continue to notice that the volume on right speaker is way lower than left one. This makes left one loud enough, so music seems to generate from left side of the room all the time. Its more prevalent when i sit close to the speakers.Also the left one is loud, on the face vocals with high treble, right one sounds highly recessed, muffled.Does anyone faced a similar issue and can advise how to resolve? any help much appreciated FYI. Speakers are placed on a speaker stand with no blockages Walls are 5 ft apart sideways from both speakers  All components connect wirelessly via BOOST, so don’t have any issues with connection/dropouts or lag  Ran multiple Trueplay to check Turning off Truplay, bring back all the life to right Play 5, so speaker aint faulty.

No Access to music via search in sonos app. Sonos system is connected to Spotify, and can be accessed from Spotify, but Spotify cannor be accsessed from sonos app. Same with TuneIn, can not be accessed from the sonos app, Even tough it has been connected for several years. Accessong both Spotify and TuneIn via the sonos app has been working perfectly until the last there days. tryong ti manage the services genereres a message dating «network problem, check network.» 

Over the past month my ZP90 is disappearing from the network.  It worked great for years, but now when I power it up it appears in the App and plays music, but after a time it stops playing music and disappears from the app.  The white lights are on while it’s working and after it stops working.It’s been getting worse.  Originally I could cold boot it and it would last for weeks; then days; and now minutes. Can you please help me diagnose and fix the issue?Thank you,DougM 

I have a Fluance RT81 with built in amplifier. I hear a low puttering noise in the background, all the time. It’s erratic in pattern and volume, but constant.  When I turn the gain down (source) it decreases, but using the app volume control while playing music, you can hear it.  I’ve reconnected the cables, rebooted everything, but the puttering is still there.  Any ideas? 

If the Sonos (S2) app is reading Dolby Digital Plus 5.1 (or7.1) am I, in fact, receiving an Atmos signal?  Or should the app be reading “Atmos”?

I have my Beam connected to the TV.  I am seeing the beam “wallpaper images” cycle but nothing more.  I am playing Spotify with my phone and connected to the Beam.  Nothing showing what Spotify or any song display shows up on my TV.  Why not?  

How can i setup my new roam while away from home?I just want to connect to it via bluetooth?Surely that is possible?

So all of a sudden my Sonos speakers would not play Spotify. I tried a bunch of different fixes and ultimately tried disconnecting from Spotify in the Sonos App. When I went to add it back in, it would not let me. It said something like cannot connect to Spotify. I called customer service and we went around and around. At one point they could see both speakers in my system and I could not. At another point I could see one and they couldn’t see either. We tried to run a diagnostics check but it would not connect. We tried rebooting my Wifi. This did not work. Basically nothing on the App was working corrrectly. I had waited 25 minutes and now been on the phone for another 45. At that point the rep starting going in the direction of my Wi-Fi blocking the Sonos app and started talking about me downloading the Xfinity app and check and reconfiguring my Wi-Fi so it could read the Sonos signal. Frustrated at this point, I said I would call back later. Has anyone ever experienced this problem

I’m looking for advice. I need a great Sonos setup for my daughters new hair salon. It’s 1700 sq ft. What do I need? Also looking for professional install in Bradley Beach, NJ

Hi, I have a Play:3 and 3 x Play:1, originally connected via wifi but we have recently changed our router and ISP. Initially, we would get repeated internet dropouts but there was still a wifi signal present. By a process of elimination, we figured that the Sonos was causing the internet dropouts so I connected a single Play: 1 via ethernet then turned the power back on to the others. For a while this was ok but quickly we lost internet connections again whilst still maintaining a detectable wireless signal. Can someone please point to some help somewhere with a simple to follow set of instructions as to how I can solve this as at the moment, I have several hundred pounds worth of Sonos that is useless to me.Thanks.

Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months. On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level. Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks. Moderator Note: Removed case number

My samsung phone and the Sonos system is on the same network but won't connect. A router restart will fix i but only until the next day / or if i leave and come back. Once i restart the router everything i fine, but only temporary. Ant good Ideas? Is it the phone or.router?

Just purchased a Sonos Arc and have downloaded the Sonos app. Using version 15.4TruePlay is not listed under sound options. Where do I find it?

I'm so disappointed with Sonos system right now.  We've spent a lot of money 💰💰💰💰 on our system.  Just had to throw that out first.  The problem we've been having for quite a while now is a connection problem.  Seems like this was not an issue until a couple years ago.  If we have one speaker running the system performs well.  If multiple speakers are running the system cuts out.  It's not a network problem.  It's a Sonos problem.  I've just about given up on the system 

I recently bought and set up both a Beam Gen 2 and Sub Mini. The Beam was set up fine and works brilliantly, however having set up the Sub Mini an hour or so later, it connected fine (although both products seemed to have issues with the NFC identification during set up - first time was fine on Sub Mini, but second time had issues). However, the Sub Mini, whilst set up went ok, has the white light on, but doesn’t make any sound (having tried with the TV and by casting music with heavy bass to the Beam).I’ve checked on my Google Wifi app and only the Beam seems to show as connected to the network. This is pretty disappointed after having decided to invest in Sonos over other home cinema systems.

Hi ,i saw similar issue on the forum but was not able to fix it.i try to Connect from deezer on sonos era 100 through airplay i have a windows to enter my airplay pssword but i do not have. Same issue from youtube. I already tried to reinstall from scratch but did not work. ( iPhone and sonos softwares are up to date) i have no Apple TV. Sonos not visible in home application.  how to fix it?except that very nice product ;) thanks alexandre   

We have three sets of wired speakers - 2 sets outdoors and one set inside.  They are connected to our Sonos system using Connect with an old Denon receiver.  We would like to replace the receiver or use another option recommended.  We only play music and would like to be able to control the volume on the wired speakers separately by set.  Can anyone recommend a receiver or if we should use the Amp with a second Connect?  Thank you!

In my home office, I have 2 Rays. One is attached to my Gaming/Entertainment PC and this Ray is paired with 2 Ones and a Sub. Sounds great. I attached my second Ray to my work laptop so that I have better sound during zoom conferences. This works very well with the addition of an analog-to-digital converter between my headphone out and Ray. So both Rays work well. Here is my question: Is there any way to connect my work laptop Ray to the Ones and Sub in the same office? 

My system repeatedly keeps rebooting every few minutes. I changed/upgraded routers, re connected the system/all speakers and a connect, and the problem remains. How do I stop the system from repeatedly rebooting?

Hello! I moved into a new house that has passive  speakers already installed: front left/right, back left/right. I’m trying to determine how I could use them with my existing Beam. From my research it seems like my options might beBuy a Sonos Amp for passive speakers and set up passive speakers as surround for Beam (I think only 2 passive speakers can be used because Beam is already a 2.1 device?) Buy a receiver and Sonos Port for passive speakers (I’m not sure if this would allow for surround sound with Beam?) Don’t use passive speakers and just use Beam.Thanks for any advice!

I am considering buying a few Move speakers to use both indoors and outdoors depending on how I am entertaining. The idea is to put one Move for background music in each of the kitchen, dining room, and study. Then, if I want to entertain in the backyard, I’ll place all three Moves outdoors. (I have a large backyard, so three Moves will not be overkill.) I do not plan on creating stereo pairs inside or out. My backyard has strong WiFi coverage. Will I run into any issues (e.g. audio syncing) if the Moves are not assigned to the same room when using together outside within the same area? I know I can group rooms to make controlling them easier. I am asking about audio quality. I expect it will be fine, but wanted to check. 

Hello,I have had a Connect for about 4 years and it has allowed me to play my Sonos sound through my old Hi-Fi speakers without issue..However, recently a lag in the sound from the HiFi speakers and the rest of my Sonos speakers has occurred, which makes it unlistenable. All my software updates are done. Is this a known issue and is there a fix please?Thanks, Paul    

Hi All, Have had a Sonos home theatre for roughly 5 years now. Recently over the last month I have noticed the sound jumping volume when watching/streaming TV. Every so often it will jump from what seems like a quieter muddier sound to a higher volume clearer sound. I appreciate that there are other apps and the hardware controls where people can inadvertently adjust the volume without realising, but this isn’t the case. It will spike up and down over the course of an hour the exact same amount.