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roam won't turn off

  • August 4, 2023
  • 4 replies
  • 354 views

one of my sonos roams dropped on the floor last night about 3 feet.

since then it seems to play so far but will not power off via the power buttom.

i guess if plays no problem, right??

Best answer by fish6243rd

i may have reached out too soon.

another resource suggested a “full hard reset” and so far the button is back to normal.

i would have hoped a 3 foot or so fall was not enough for serious damage...

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4 replies

Does the power button still put the Roam to sleep or put the Roam in Bluetooth mode, or is the power button completely without function?


  • Author
  • Contributor I
  • August 4, 2023

no function at all as far as i can tell. 

warranty might not cover dropping...


If that button isn’t functioning, you are losing a lot of functionality with the Roam and it will probably cause some problems for you in the future. I would contact Sonos Support about it:

https://support.sonos.com/en-us/contact


  • Author
  • Contributor I
  • Answer
  • August 4, 2023

i may have reached out too soon.

another resource suggested a “full hard reset” and so far the button is back to normal.

i would have hoped a 3 foot or so fall was not enough for serious damage...