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My tv remote is adjusting the Arc volume just fine. Arc "Set Up  TV Remote" Step thus fails because sonos can't tell the remote is working. Sonos states it didn't notice a signal from the remote. This even though the light on the arc is winking as I select volume up. What gives? How do I complete this set up? Do I need to complete this srt up?

I am running a Buffalo NAS (fixed IP) on a Mac network. When I try to connect the music library to the NAS I get “Check user name and password” which it doesn’t have if SMB is ON on the router, or Access Denied if SMB is off.

I am considering buying another SUB with the serial number: *********************I just want to check if anyone can see if there is any warranty left on this product.Thanks Moderator Note: Removed but saved SN. Modified in accordance with the Community Code of Conduct.

I have bought a sonos arc this week, however I cannot get Dolby Atmos to work, I have it hooked up to an LG 55UP770066lb. I have tried to connect it through HDMI using the ARC outlet, and also through Optical, jet in the app it keeps saying Audio In: Dolby Multichannel PCM 2.0 .

Hola,Cuando tendréis disponibilidad de cable corto para era 100, los tengo instalados cerca de los enchufes y me sobra mucho cable.Gracias

I cannot connect Sonos app to Spotify or connect from Spotify app to Sonos. I get an error unable to add account every single time. I have had zero issues for years and now I’m stuck with this. I have tried every single suggested fix multiple times. So incredibly frustrating. They say this was a known issue that was resolved 22 days ago, but clearly it is not. Does anyone know the solve to this? 

Anyone have issues with sonos bar update taking hours.  Can I restart it?   Do I need to unplug and bar and have it start over?

Hi!I recently deleted my Music Library settings on the Sonos app on my Windows PC because of a change of USB drive.Now I cannot add my music files back because, although I can browse to the folder in Windows File Explorer and I can see the music folders on the USB drive, the OK button is greyed out in the Sonos app and I cannot select that location.If I plug the same USB drive directly into my Windows PC, the app is happy to accept it.Any help you can offer to a very inexperienced user would be greatly appreciated.

I work every other weekend. So on the days I work I have the alarm (my fav radio station) going off at 5:30 and 6am with increasing volume. Works great! So when I don’t work I want to start my alarm routine at 6am with a lower volume. I can’t program this! I always get a message “Unable to save the alarm. There is already an alarm for this room at the specified time.”  I obviously don’t want to select both at the same time! I want to use the quieter alarm when I’m not working! Help!

Can the sub mini work with Move

Le bouton d’association de mon AMP ne clignote pas pendant l’installation

Great that Sonos/Google is working again, however now I can’t stop music or radio (TuneIn) playing using the “Stop” command. It used to work. The error message I get from Google Assistant is: Nothing is currently playing.I don’t have any problem telling Google Assistant to play music or radio. Has anyone else experienced this?

Has anyone experienced any connectivity issues with Sonos speakers after a recent software update? Looking for possible solutions or troubleshooting tips

I have two Sonos Plays and a Roam. I can group the Sonos plays  together, but not the Roam. All are visible in my system and selectable in the Grouping option, but when I try to save the group (either with all devices together or just the Roam), I receive the following error: “Unable to save group. Try again later”. I have tried later, much later, and much much later to no avail.

Is there a chance Sonos can add a third option for the surround playback to keep the surrounds in sleep mode as long as I don’t listen to surround content?  I have the following issues with the current solution:I use a Sonos AMP, my front speaker are way better than the Ikea Symfonisk I use as surrounds, hearing the same music from behind but slightly different is disturbing and not enjoyable I want to save on energy if the surrounds can stay in sleep modePlease add a option to have no audio playback on PCM Stereo no matter if its in Audio or TV Mode. this is probably the most basic feature and I’m shocked that I’m forced to hear surrounds when It is not appropriate at all.  Best regards,Tim

Hello everyone, I want to install a  Sonos system at home, my idea is to install 3 sonos amp, i Will conect them wired to a not gestionable swicht next to my router.My doubt is related With  the WiFi conexión, i have at home 3 diferent acces points around home same Id and password also in range in the main network, Will the App work, do i have to make am especific configuración of my network.

I moved to a new house with an existing Sonos soundbar and an Sub Woofer that was connected to a smart home system (i could not set up Sonos System by myself yet) the house has built in speakers with an 5 different zones (10 cables). Is there a Sonos Amp I can get to connect these cables and the existing speakers to be controlled by the Sonos App? it seems all the amps only connect one physical output.

Hello, I am using Sonos Arc with Sub Mini and 2 sonos era300 as surround system but I cannot seem to get 7.1ch in any streaming movie such as netflix, disney plus and amazon prime.dolby atmos content plays without any problem and it shows dolby atmos on the sonos app too.have been trying to look for any shows with 7.1ch via google search but nothing came out so I also cannot really make sure whenever if the actual issue is with the streaming video file or not.the sonos app also only shows 5.1ch even when playing PS5 console with Amplifier 7.1 surround settings (audio priority is Dolby) and I also check the in game audio setting is set to 7.1 speaker setting.the TV that I use is LG CX and the HDMI eArc is also set to Passthrough.Could it be that I need to use sub gen 3 to bring the 7.1ch? or is it actually the problem with the TV limitation?Restarting the whole speaker by unplugging and plugging back the power also did not do anything. (Also waited for a few minutes before plugging back

I’m trying to give my Android Pixel 6 phone access to my Synology 1522 music library. I believe the attached screenshot is where I do that. If so, I can’t get past inputting what I think is the required information. Hopefully one of you will know if that’s true. Regardless of whether what I’m entering is right or wrong, when I click OK, nothing happens. The only option is to click Cancel. Suggestions?

Bonjour,Pouvons-nous avoir deux comptes séparés sur un seul WIFISalutations 

Hi all- I have two era 300 speakers paired with a gen 3 sub for music playback via iPhone. The set up will not trueplay tune, seems like the right speaker isn’t sending out tones as it should be, and when the process fails the right speaker continues to tone as if it is delayed. When playing back music the right speaker often drops out entirely. Both speakers are on the same network. I’ve tried restarting my router and resetting and re-adding both era 300’s. Can’t seem to resolve the issue. Any ideas?

Hey,I've got a Connect Amp which lately has been cutting out, it'll stop playing for a few seconds then continue. If grouped with another room, I can hear the other room continuing while the amp is stopped. The Amp is connected to Ethernet, with it's WiFi disabled, to prevent network loops being a problem (even though I have STP configured on the network, but just disabled it to rule it out for now), so only one device with both Ethernet and WiFi is connected. I don't understand why it's cutting out. It happens on all sources from what I can tell, radio, podcasts, etc. I did a diagnosis just after it happened again for you to look at. Number: 1794230430 Thanks

I have a Playbar and sub that suddenly have stopped working, it may have happened when I had to turn off power to that circuit in my house recently. I see (? + sub) not configured for this room. I’m thinking it sees the sub but not the Playbar? The help article it links me too basically says unplug and replug the products but that isn’t doing anything. I tried adding a new product to get it to reconnect to the Playbar but it can’t find it. It’s plugged in with a solid white light. I should add that I’ve been trying to factory reset by holding down the mute and also trying mute and volume at the same time while plugging it in and it doesn’t do anything, stays a solid white light Moderator edit: combined posts

I recently moved to an apartment. Each apartment has its own ceiling mounted Cisco AP. All AP’s have five (5) SSID’s, one of which is for devices unable to supply a username along with the password. That SSID uses a pre-configured MAC address to permit access. The Arc attempts to connect to the first SSID it finds and that isn’t the SSID with the MAC address. I have no way to force the ARC to connect to the correct SSID. I’m thinking I need a bridge of some sort, have the ARC connect to the bridge, and configure the bridge to connect to the correct SSID. Does this sound like a viable solution? Any recommendation for a specific product?

Hi, Im an Apple employee and Im wondering how I can discounts on Sonos products?When I log in with my account information and I go to shop, all the prices are the same as I would go to BestBuy and shop. How can I get Employee discount?Thank you.