ARC SL and One SL Not Connecting to wifi

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I have recently moved and my arc and one’s will not connect to my new wifi. I have rebooted the wifi and units many times and when I add the wifi password it says there’s an error but doesn’t give an explanation of why or what to do next. IS there a solution out there?

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106rallyeAnswer

Have you tried to change the network name and password of the new network to the same name and password as the old network?

You could temporarily connect a Sonos device (not a surround or Sub) by cable to your router and see if you can input the right credentials then.

Does your network comply to the Sonos network requirements mentioned here: https://support.sonos.com/en-au/article/sonos-system-requirements

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GuitarSuperstar

Lead Maestro

Read the instructions in this article:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

If you have the ability to change the network name and password of the new network to the same name and password as the old network, this might work too.

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"Receive with simplicity everything that happens to you." - Rashi

R

rawoodAuthor

Contributor I

I’ve read that many times but it doesn’t come close to resolving the issue and is incomplete. I was able to find another page to suggest to reboot my router. I did that and it got me to the point that I could put in my network (which I had to manually enter) and password. When it tries to connect it errors out without any further instructions or troubleshooting.

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106rallyeAnswer

Have you tried to change the network name and password of the new network to the same name and password as the old network?

You could temporarily connect a Sonos device (not a surround or Sub) by cable to your router and see if you can input the right credentials then.

Does your network comply to the Sonos network requirements mentioned here: https://support.sonos.com/en-au/article/sonos-system-requirements

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