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Hey guys,I am looking to buy either 2X Sonos Fives or 2X Sonos ERA 100 but I found out an adapter is needed to connect to a TV with the ERA 100Does the adapter affect quality ? Adapter is sold 25€ on Sonos website but it’s like 6€ on Amazon, do you recommend buying the official ? Also, Is it possible to connect the TV through bluetooth for both speakers ?Also, what do you recommend between these 2 ? The price difference is pretty huge (660€)I’m listening mainly electronic music (heavy bass) so I will add a 3rd gen sub for sure

Hi there,I am trying to play spatial audio tracks (or Dolby Atmos) through the Sonos app with Apple Music (I am on a trial).My setupBeam Gen 2 connected via ethernet cable to my router. It is also connected to my TV with an HDMI ARC cable but the TV is currently off. 2 x Era 300 connected via 2.4G wirelessly to the same router the Beam is connected to.I can get music to play for 10 or so seconds (I am testing with Abbey Road), the track plays fine and then cuts out and reverts to a non Atmos version (the Atmos logo disappears).I wonder if it is a problem with Apple as I can play Atmos content through the TV on the Netflix app.Any ideas please?Many thanks,Jason 

All of my wired speakers are 4 wire speakers with colors white, green, pink and blackHow do I connect to Sonos Amp or to CONNECT amp which only supports 2 wires.Is there such a thing as a converter? I’ve searched for one but can’t find

My AT&T router renamed itself after a power outage. I have two Play1 speakers that only work now if connected via ethernet cable. Stringing cables defeats the point of having a wireless system. I have to use my phone app to try to connect, but the app can’t find the speakers any more. I have tried all of the recommended troubleshooting. After hours of trying still nothing works. I spent an hour with support, but they weren’t much help. After restarting my router several times and doing factory resets it was clear that they were going in circles. They had no suggestions.The system selection on the app is grayed out, so no help there.These speakers sound ok when they work, but it’s always a pain to get them to work. Are they just too old? Are the Play1s no longer supported?. 

I can’t see the Amazon created playlists on my Sonos app. Not the playlists you personally create - the ones that Amazon’s create. I can see them on my Amazon Music app but not on my Sonia app. anyone else having this issue? They used to be there   

Hey everyone,I’m planning to buy a pair of Sonos Five that I will dedicate to music only.I want to connect both speakers to my TV but how is it possible with only 1 jack 3.5mm port on my TV ?I’ve also read on the forum that these speakers are not meant to be connected to a TV as it can cause some delays. Is it a big issue in my case ? I will listen DJ sets from YouTube mainly, will it be noticeable ? Will the sound quality be affected ?I do not want to buy a Sonos soundbar as I already have a Samsung one connected to this TV that I dedicate only for moviesI was thinking of a solution but I don’t know if it’s a good one : Buying a Sonos AMP that I will use to connect my TV through arc and Sonos Five speakers through wifi ? Is it possible ? (it might be a very expensive solution tho… if it’s working) Thanks for your help 

Bonjour Je possède une sonos ray et aimerait acheter la platine Sonos Sont ils compatibles ? Merci 

My era 300s are in surround mode with my beam gen 2. Does prevent me connecting with Bluetooth? I've followed all the online help files re connecting Bluetooth. Neither speaker has a blue light come on when the button is pressed. I'm connected to Wi-Fi securely. Hopefully there is an answer out there. 

I’m in China.My Roam broken but still in Warranty period，So I return it to the manufacturer for exchange according to the instructions on the 400 phone number，but nobody connect me, So I ask express delivery company help to contact, and support replied my email and asked me to wait at 19th.Jul。Today is 23th.Aug, I have sent a lot emails to ask support to reply, but no answer, so I call 400 Complaints Hotline, Shorkingly 400 ask me to sent email to suppoty!The same person I have contacted many times! Endless loop！！！support will never reply email, nor leave any phone number!I don’t know how to deal with, my child really miss his Sonos, but it seems never will come back.Can any other colleagues help me contact support?THANKS A LOT Moderator Note: Modified in accordance with the Community Code of Conduct.

how should my speakers:sound bar, bass, 2 #3 be set up to get the best sound system for movies and does the same set up work for music?

So i noticed a really annoying feature between the wireless charger and the wired.When i turn off the Roam on wired, it stays power off, until i turn it on manually by touching, which is perfect, since it will not stand there and be standby for no reason when i dont want to use. Or until i unplug/plug in the device again.I bought the wireless charger since i thought it would be more stylish. What i noticed is that even if i manually turn off the roam on the back while in the charger, after some time if will flick back on by itself.Why does this happen on the wireless charger and not the wired?It is super annoying since i bought the wireless charger because it should be better for the battery, but if it just keeps powering it on by itself, then it doesn’t matter :/Any way to fix this, or is this just a stupid mechanism not possible to avoid with magnetic charger?

Hello, since Apple TV upgraded its architecture (software update) AirPlay no longer connects to Sonos.  This is exactly the same issue as this post. Now though the Sonos speakers no longer appear in the dropdown on any device. All was working fine before home hub updated itself. No reply from Apple about the issue although I’m reporting again… TIA 

Hello all, I would like to try to add a Transparent Speaker which has an Apple Airport Express of the 1st generation https://www.lifewire.com/apple-airport-express-overview-1847427 to connect to my Sonos system and be visible in the Sonos app.Anyone tried this?Moderator Note: Modified in accordance with the Community Code of Conduct - link removed.

My Spotify doesn't show in the Sonos app.I can play from the Spotify app but when I go through Sonos it says “the associated Spotify account was not found in your Sonos system.”Have had no issues prior and have reauthorized Spotify to Sonos, reinstalled both apps and still get the same message.

My sonos roam appears in the app but says it is offline.  I have tried everything to charge it and the orange light comes on when I connect it to usb-c.  However even if I hold the reset for 15 seconds, 25 seconds, 5 seconds, the white light will not come on. Please help.

As title suggests, my beam was not working correctly, flashes amber & white, but still connects to wifi and plays at a lower value (when I increase it auto corrects down to set volume). I noticed my HDMI port is very damaged and bent and want to try to replace/repair. Is there any way to find the HDMI port replacement part? I 

I just don’t get it.If I want to play something on multiple speakers I simply select what other Sonus devices I want, when I’m playing something.  For the TV, I have to add my Sonus roam SL every time manually, so I thought, I know, I will create a group with my Arc, left and right speakers and sub woofer plus the Sonus SL, which is easy to do.  Now I have no idea how to actually use that group, as I still have to add the SL every time I turn on my TV.  Also, the volume control on my TV remote only changes the volume on the main set with the Arc, the SL stays at whatever volume was set in the Sonus app, which is a bit tedious.What am I missing here?I use Google assistant and also Sonus voice control.  I also have a 300 in the master bathroom with a beam in the bedroom next door, so I created a group, but there is no way to use it that I can find.I must be missing the something here, can anybody explain. 

Considering a pair of Era 100s with a sub mini for stereo in my living room.  Just wondering who has done this and their opinions.  Does the sub mini help much?  Would the Sub be a better fit?  I like my bass but definitely prefer tight to overly punchy and especially muddy.  I am going to try out an old pair of Play 1s I have to get a general feel for what to expect so mainly wondering about the impact of Sub vs Sub mini.Thanks.

In the past week sonos has stopped playing AAC files from my Apple Music library anyone know why? This is happening at both houses so I know it isn’t a router issue. That said, I have restarted both routers to no avail. because they always they always start you off with the old did you restart ….

I currently use Play 1s as my surrounds with the arc and sub gen 3. I live in a condo and have an open concept floor plan with the dining room to the left of the sofa. I heard that the era 300s rely on bouncing sounds off the walls. Would it be better to stick with what I have now or would the era 300 still be an upgrade?This is a picture of the room  

(500) Sorry, we are unable to set up your SoundCloud account at this time. Ive tried adding SoundCloud from IOS and Windows and get the same message:(500) Sorry, we are unable to set up your SoundCloud account at this time. Any Ideas?  All my music is on soundcloud, This kind of makes my Sonos useless right now.

Hi there, I have a pair of Focal 714v that I used with my old amp to watch movies but my amp fail. I bought a new Sonos  amp. I saw that you can make a surround sound system with the Arc and 2 Era 300 or 2 front channels with the Amp and 2 Era 300 for the surround. But the Sonos Arc with the Era 300 can use Atmos to create an spatial sound. My question is, can I add a Era as a center or have both my speaker and a Arc at the same time to have the Atmos sound. Any other suggestions is welcome!Thanks you 

New ARC owner here. Installed today (by the retailers installation service). It’s connected to the TV and that seems to be working. I have the Sonos app on my iPhone13 and have run through the setup (many times) and it fails to register. The app recognises the ARC, is connected (in “About My System”) and it is added to my “Family Room” but shows as “Not Registered”. I’ve reset the router, have both the ARC and the iPhone on the 2.4GHz side of the wifi. The ARC shows up as a connected device in the router admin. I’ve tried it with an ethernet cable. I’ve reset the app several times, done the factory reset on the ARC several times. Nothing I do seems to be able to get me past the register stage. My account on the Sonos website shows no registered products in my System.  It feels like there’s nothing working at the other end for the app to communicate with.  Any ideas?  Thanks.    Chris.

Hi All, I switched to Sonos Voice Control (SVC) several months ago and loved the fact that it was more accurate than Alexa because it had a narrower list of things to do.  However, more recently, I’ve started to notice that there is an error with the way that it works with Apple Music. I have never used SVC with any other music service.  What seems to be happening is this: I say “Hey Sonos - play Out of Touch by Hall and Oats”  SVC correctly interprets my request and finds the correct song from somewhere (i’ll come back to this point).  The song is not played.  To the user it seems like the voice command didn’t work. I check the app and it shows the correct song, but it is not playing.   I click “Play” and I get the message “This item is no longer available.”  If I search for Out of Touch by Hall and Oats manually on the app, the album version which Sonos found earlier is not displayed, and I am instead shown a different version.  For example, whereas SVC found and tried to play “The V

I am using a Soundbar + Sub + 02 Sonos 01's as Surround. Any suggestions how I can add 02 Sonos 5's as Speaker Fronts to this setup?What do you guys think.