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I have two roam speakers in a single room as a stereo pair separated by about 4 ft on top of a TV stand. Wi-Fi router is in the adjacent room about 10 ft away. Why does one Roam always stay connected to Wi-Fi, and the other always disconnects? I’m tired of having to power cycle it every time I want to listen to them.

Does the Beam Gen2 work with an Android TV & an iphone &/or Mac? 

Hello to the sonos community. I currently own a sonos arc, a sub, which are both placed by the TV and I own 2 sonos ones used as my rear speakers. I was thinking of adding 2 era 300 to my collection but had two questions. I live in a loft and currently the entertainment system is under a ~20ft ceiling, but the loft itself is not big (~1000sq.ft total). First, would it make sense of adding the speakers, given the size of my apartment and possible noise complaints from neighbors (currently not had a single complaint). And my second question is should I use the ERA300 speakers as rear speakers or front speakers? I do not want to replace the sonos ones with the ERA, but keep both.

As the title suggests, I am unable to play music from Spotify (Premium) using the Google assistant voice commands on any of my Sonos One speakers. I have no issues if I start playing music through the Spotify app, and then cast it to my Sonos One speakers via airplay. I have connected my Spotify premium account in the Sonos app, and set it as my standard service.  What am I missing?Thanks in advance.

Pictures of roomI currently have SB3651-E6 which is a 5.1 system. Atmos seems like its amazing but I don't know that I'd be able to get it at this price point. I can only spend up to 2k with Sonos by using discount. Would be more expensive going elsewhere.My devices are LG C2 75", Xbox series x, switch. We use spotify for music so i wouldn't' get atmos while listening to that. Between playlists and family plan I don't know that i would want to switch to apple or amazon music. So my main use would likely be movies and gaming.With discounts in mind I can’t spend more than 2k.  I think the arc upfiring would be lost so if i were to do this it’d likely need to be beam + mini sub + rears.

I have changed router and I cannot connect my Sonos system to the new router

Is it possible to provide a list of Sonos Authorized showroom / Dealer in Schenzen Countries ?

It is possible to connect two different products (Era 300 and Move) and use them at the same time? It only let me select one of them 

I would like a sound bar but it wouldn't fit in my set up, or at best it would look ‘clumsy’, so a sound bar is not an option.

I have a Sonos 1 system with several speakers that are only able play at Sonos 1 level.I inherited some classic vinal and want to play over my existing level 1 speakers.I purchased a Connect and have the line out from the turntable going into line in on the Connect.The connect is connected to my Sonos 1 system and I can see it in the Sonos app.I cannot get any music to play through my speakers, have I purchased the wrong “Connect” to play my albums on my Sonos 1 system.Thanks in advance.

We have sonos one at our home.  We also have sonos one and a move at out lake house which is about an hour away.Both systems are connected to wifi.  The wifi names and passwords are the same at both houses, but are two different networks.While at our home, the move at the lake has been randomly connecting.  I can see it connected on the spotify app, but there is no option to turn it off in the sonos app - I can only see the sonos speakers available at our home.  I turn it off through the spotify app, but it constantly reconnects.I know the music is turning on and off through the move at the lake house because our cameras are catching it.  How can I turn off the move from our house?Thanks!  

I have read a ton of threads on various access point issues and nothing seems to be helping.I have a network with a main wireless network (Ch11) and a TP Link EAP-610 Outdoor AP (Ch1). The AP works for other devices and has the same SSID password etc.. Auto stuff, fairness and all those things are disabled. I have 2 AMPs One is hardwired to the network and works fine.  The second amp won’t set up properly it won’t set up on the AP I set it it up wired, and it connects just fine to the main wireless.  When I move it to the APs location, it seems to not connect at all and the app can’t find it Thoughts? 

Hi, I would like to connect iChill to my Sonos but it’s asking for my Sonos username. Where do I find this? 

Maybe because i do not have enough chances but every single time i found a good sonos radio station (after multiple hours of listening content) then couple months later the radio sudently come offline or disable. I do not know if eighter sonos or "tune in" streamer that do not want to pay to renew their liscence anymore. Or maybe the radio itself who do not want to stream anymore. God know why but it pretty anoying because i spend many hours to finally found something that i like for nothing. Is it a common issue?

I installed my Sonus, added Google Voice Assistant and Apple Music. No problem I can ask Sonos to play music and it does. The problem is I already use Google home mini throughout the house and although I can see the Sonos speaker in the app and I can control the volume I can’t cast to it. The speaker is in the Device list but not in the cast list. If I ask Google to play on Sonos it says “this is not supported” . The question is can you integrate the speaker or not? I’m confused so much info on the web with different views. Its like have 2 instances of Google Assistant, One for Sonos and one for all my other speakers? Any help greatly appreciated. Thank yo  

Sometimes when I start playing something (doesn’t matter the app) on my AppleTV, through my LG G2, to my Sonos ARC with a sub and 2 Play:1s attached as surrounds, the audio comes through as stereo. Sometimes it comes out where the front speakers are muted entirely and I can’t hear voices, only the background music. When I restart the stream, the audio works as surround eventually. Sometimes I have to restart it a few times. Has anyone experienced this? Is there anything I can do to stop this from happening?

Before I connected the 2nd set of speakers it seems like there was more sound coming from the 1st set I had connected. Why is the sound reduced when I have 2 sets connected vs. when I just had 1 set connected. 

Unfortunately, I chose to update Sonos to 15.4 last night.I can no longer play any music ‘on this mobile device’ which is what I use almost daily.Is this a ‘feature’ where Sonos will no longer allow play from Androids, or a bug???

Hello,My subscription keeps abruptly terminating.as in it turns off briefly before turning back on. If I halt it and restart it, it always starts. When I play it at medium to low volumes, it seems to do it more frequently.Any thoughts?  

Hello i have 2x sonos play 5 and i just want to know if its ok to connect my sonos five with 3.5 mm aux cable to my new smart tv 3.5mm output (located behind the tv), i can see the little logo of headphone. In my tv settings, i can select ‘’source’’ instead ‘’headphone’’ and the sound is better.I do not have soundbar so this is why i asking. My second question is: if i purchase sonos arc do you know if the audio latency will improve or it will remains the same?Thank you very much for your help.

Good afternoon,In the cinema room I have two play 5, the sound bar arc and the sub, connected by Wi-Fi to each other and to an Apple TV. The Apple TV is connected to a projector via hdmi. When I switch on the system, the sound does not work on the sonos system, assuming the sound output of the projector. Only when I restart the Apple TV and select the output (cinema room) am I able to turn on the Sonos system. How should I make the connection correctly?

I had a Sonos sub that worked fine connected to an Arc + two surrounds group. I deleted it and tried to pair it to another group with an Arc and two surrounds in my house. It wouldn’t accept joining the group. I performed a factory reset. re Added the sub to my Sonos house system. Then tried to add it to either an Arc group or a Beam group and in both cases it refuses to join them. It reports having a strong wifi signal and nothing else has changed in my house. Totally at a loss for why. I have 20 speakers and two other subs and know the process very well. It seems that sub is stuck and while is accepting getting on the network it doesn’t accept anymore being added to anything. 

There is no Spotify in the services list. 

I’ve recently had NBN FTTP installed and this included at Netcomm NF20 router. The system is working fine with TV, air conditioning and computers all successfully connecting. However, I cannot connect any of my Sonos units to the network. I have a play base, two Sonos One, a roam and a Symphonisk.I have turned of the 5ghz channel on the router and also 802.11n but still no luck.Can someone help me please?

Some of my Spotify playlists have stopped playing on Sonos.  They play on Sonos if you airplay from Spotify, but if you try and use the Sonos app to control them or if you launch from Sonos app they don’t work.  But not all of them...it's inconsistent.  The longest one is 2000 songs, but even some of the under 20 songs ones don't work.  It started happening 2 weeks ago and I can’t fix it, despite reinstalling the app, checking everything is updated, switching off at the mains, rebooting the wifi router etc.  The main playlist I’m trying to play is a copy of my liked songs so it would be quite nice to be able to …. like I always did.  Any help much appreciated, sorry if this has been posted elsewhere… couldn't spot it.