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Hello every one I picked up a lovely pair of sonos 1 gen 2 s18’s the other day.They are in my sonos app as a steep pair they are streaming Spotify and amazon music through their apps but Alexa is just being DUMB she keeps saying hmm and enable the skill whilst the skills are enabled!I have another sonos 1 which she works perfectly on. Amazon were useless in finding an answer. Please help.

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

We have a  Sonos Playbar that my husband was given a few years ago when his place of work went out of business. It’s worked fine for years (on wifi) but Spotify no longer recognizes it,, and when we try to sign on to the app it shows a abbreviated version of someone else’s email, and won’t accept ours. Nothing has changed on our end, and all apps are up to date. Thanks for any advice!

Hello Sonos Community, I am considering between purchasing the Sonos Five and the Sonos architecture Outdoor speakers. Though I originally was looking for outdoor audio, I went to a shop and heard the Sonos Five audio and was wow’d. Does the Sonos Outdoor speaker, paired with the Sonos amp, deliver similar or better sound when compared to the Five?

Hi,I have an Arc, 2xEra100 and Sub in a surround setup and hope someone with experience can help. When using these as TV output all is great. However, when with Surround Audio > Music Playback > Full set, when music is being played (eg. Spotify, airplay), there is a slight delay to the Era100 output such that it sounds like a slight echo. Noticeable especially with spoken word. Is this normal? Bearing in mind that these aren’t a group of speakers (I.e you might expect and accept a tiny delay between rooms) but are actually connected and appear as one single “Product” in the Sonos app.

I am planning an indoor-outdoor installation, with four Sonance in ceiling speakers and one Move for the outdoor patio. I know you can add up to 3 pairs of Sonance to a single Sonos Amp, but can I add this Move to my two pairs of Sonance on the same Amp? 

Hi i would like to know if i can use the speaker Sonos Roam in my steam room? Will it work and will it last or not? Thank you

I got a new Orbi Pro mesh Netgear router but I’m unable to connect my Sonos to it wirelessly. The Orbi is set as an access point because of my firewalla firewall.   I have one 5 and three 1s. The five is connected to my Orbi directly with CAT 5 cable.   I cannot, cannot get the 1s to connect wirelessly. Please advise.  Thank you!  Stu

Hi theredoes anyone know the release date of the next sonos 5 and gen 4 of the sub please? i don’t want to buy this week to find out that an updated model will be released in a couple of monthsmany thanks for any help on this  

I have a Samsung TV (UA55ES7500M purchased in 2013) with a Sonos Arc soundbar purchased a year ago, connected to a Sonos Amp (with Silver brand speakers). The HDMI (arc) connection has been working perfectly, since I installed the Arc.Three days ago (1 sep) it stopped working and the sound output defaulted to the TV speakers. A TV factory reset restored the sound output connection to the HDMI (arc) port and sound again came through the arc sound bar.  However after the next TV power off/on, the TV sound output again defaulted to the TV speakers.Here is a very strange thing. If I manually change the TV sound output to the HDMI(arc) port, the sound is played through the arc soundbar - I.e. it  actually works but ONLY on 2 free to air TV channels (12 and 15) plus the internet app Samsung TV channels. I have checked this several times and channels 12 and 15 have sound via the sound bar but none of the other free to air channels have sound via the sound bar.Does anyone have any ideas?My sus

Diagnostic:1299356868Have multiple Sonos products - 2 Connects, 4 Connect Amps, Play 3 and Five. The Connects and Connect Amps are connected via Ethernet.One of the Connects (Family Room) keeps cutting in and out. It is connected to an AV Receiver for one of our home theaters (BluRay, Apple TV, Sonos). I’ve reset the modem, router and Sonos systems sequentially with no fix, at least not for long.This happens playing any media via Sonos. Other rooms (including a duplicate setup in the basement den) work without issues. This is the only product that seems to have issues.

No more broadband internet but still want to use the speakers 1st Gen. is there cable or why can’t my mobile internet pic it up?  thanks JP

Having problems with Android when playing Sonos playlist on S2 app. The playlist goes back to the beginning of the particular playlist rather than the track being played. This does not happen on Apple IOS devices but on Android.Does anyone have a fix for this this?  

I have two apartments in Omaha NE, across the hall from each other. I uses macs & iPhones, all up to date. I use an eero mesh wifi, with a CAT5 cable connecting the two apps, so we can use the same wifi addresses etc in both places, one backup system, NAS for music library, etc.   I have 9 SONOS components, 5 new, 4 old. I have them arranged into two separate systems, one connected with an overhead projector working through Roku & CONNECT, using S2. The other in the apartment across the hall using S1. This system has worked flawlessly for several years.    I recently upgraded the eero to 6 PRO (doesn't use the 6GHz band but has multiple 5's for back traffic & continues to has 2.4GHz. This new wifi easily reaches across the hall, with all 9 systems logging on to both zeros, leaving me with the problem. Virtually every time I open either app, it tells me that I have legacy components that can't be used, and will not load the system. I have to go to the other apt and unplug th

Hello.I’m hoping someone may be able to offer some guidance on apparent connectivity issues I have with my newly-extended set up.In my home I have a ZP80 connected via Ethernet to my BT Home Hub. There is a Play 3, Play 5 and G1 Beam in the house, and these operate with no issue and remain visible in the Sonos App.I have recently built a garden room 30m from my property, CAT6 connects the BT Home Hub to the TP-Link TD-W9970 wireless router in the garden room where there is another Beam plus a ZP100 connected wirelessly I am finding that the devices in the garden room often ‘disappear’ from the Sonos app. Sometimes I also notice that I need to play music from one of the devices in the home then group the garden room devices for music to play. Are there any obvious issues with this that I need to fix? thanks in advance for any replies 

Hi,im using Audioteka app for audio books. Is there any way how to connect it to the sonos speaker on Android? I find quite confusing that not all audio is playing via the sonos speaker. Thanks

Hi guys,I've tried google for the answer but all of them couldn't answer my question. I've bought a pair of Sonos Era 100 recently and would like to use it for my desktop setup (in my bedroom) via bluetooth. I use my L for the main speaker for the bluetooth connection and set up the R in the Sonos App and made it a stereo set.However, whenever I'm watching a movie/listening to spotify music, the R speaker keep having the issue of breaking off for like 1 sec and reconnects back but the L speaker works just fine.I've tried reset, unplugging and waiting for 10s and none of it works. The closest answer I've found online is move the speaker closed to the bluetooth source, which is my CPU and its directly next to my R speaker.Any inputs are welcome, thanks guys!

Hi guys I'm looking for some input on how to correctly set up my media setup (unfortunately I'm a bit of a noob in this area).So the situation I have is as following I have a range of media devices (ps4, Nvidea shied, Calbe box, ...) and 2 output devices A Samsung 4K earc enabled tv and a formovie theatre 4k earc enabled short throw. The audio is connected to a sonos system (earc).Everything works fine if I connect a single input to a single output and the earc out of either the tv or the ultra short throw to the earc sonos.My goal is to buy some devices that enable me to switch easily between those devices and stream to the desired output device (they never play at the same time). (the switch boxes are displayed on the schema in orange - yet to be bought).I would obviously prefer a single remote/device to orchestrate this : aka select desired input and output with it's respective earc to the sonos. Does such a device exist or any tips on how to set this up?Any help on this would be gr

This AM, with no changes to my set-up for months. The TV sound stopped via ARC/HDMI to Beam.  I have read all the other sets/resets ect ect.  I went into TV settings and changed Dolby Digital Plus to Dolby Digital or  PCM and the sound came back.Is this now a fault with the beam as obviously the TV is sending a signal.  Thoughts

I cannot see two of my Sonos products in the app. I created a stereo pair last evening, with two ERA 100s. It sounds fantastic. Now, I am outside and want to be able to check battery status, etc of my Sonos roams. How can I do this, as the only thing I see in the app is my bedroom group with the speakers I set up last night. The roams are in a group called portable.

How to add two sub gen 3 with ERA 300 stereo pair; without sound bar.  Thank you very much !  Cheers !

The Connect Amp that drives my four outdoor speakers no longer outputs sound to one side (right side). The other left side works fine and I have switched the speakers around to make sure it’s not the speakers.Tried rebooting and resetting to no avail. Is the amp blown?

Hi all- We have a home that has been on Centurylink but we’re planning to switch to Starlink. 5 speaker system. I’ve read a few similar posts on this but wanted to ask specifically - if i get the Starlink plus ethernet adapter, use a mesh network, and plug one of the speakers in with ethernet so that they use the Sonos network, do you think that will work? -Sean

I have changed Wi-Fi but sonos is saying my bridge is incompatible error 30. Why is this and haw can I sort it out

i have been using my beam for a few years. although i can still play music and i can see it is added to my tv, i can no longer hear the tv on it.i rebooted the system but had no effect changed the hdmi cable , no effect when going into the setting of my tv samsun frame i can see the anynet+ is on. i turn it off and back on and for a few seconds i can hear the sound then it stopped again.the Tv sound works fine without the beam.any advice?