i have been using my beam for a few years. although i can still play music and i can see it is added to my tv, i can no longer hear the tv on it.
i rebooted the system but had no effect changed the hdmi cable , no effect
when going into the setting of my tv samsun frame i can see the anynet+ is on. i turn it off and back on and for a few seconds i can hear the sound then it stopped again.
the Tv sound works fine without the beam.
any advice?
I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Based on your description, the Frame is stopping sending data to the Beam, but we don’t know why. You may also want to reach out to Samsung…or for that matter, make sure the the OS on the Samsung is up to date.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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