Just moved into new property and it has Sonos s1 s2 system. I have managed to download apps set up , but can’t connect as previous owners have a old sign in and password word pc still on it and I can’t access it . How do I set this up for my own use
Answered
previous owners locked out speakers
Best answer by Airgetlam
The first thing I’d try is changing the email, by following the information at the manage your account FAQ. If that doesn’t work, I’d call Sonos Support directly to discuss it.
As a last resort, I’d factory reset the devices.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
The first thing I’d try is changing the email, by following the information at the manage your account FAQ. If that doesn’t work, I’d call Sonos Support directly to discuss it.
As a last resort, I’d factory reset the devices.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.