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Is there any way to get the Beam to remember the volume setting for the TV separately from the volume setting for music?  We use it for music during the day, then for TV after the kids are in bed.  Often the volume was turned up for music/airplay/radio and is very loud when we turn on the tv.  It takes a surprisingly long time to get the volume down again with the TV remote.  It would be fantastic if it would default to the last volume setting used for the HDMi input.  Does anyone know of such a setting?  If it doesn’t exist, how do we make a feature request?  Thanks,Andy

The Sonos compatibility page says that these two of my Sonus devices – Play:1 and Sub (Gen 2) – are compatible with the new Sonos app. And that two devices – Connect and Connect:amp – are not compatible. So I purchased a Port to replace the Connect to have my Sonos system with the new Sonos app. But the new Sonos app says that the two devices listed as compatible by the Sonos compatibility page are actually not compatible.  System upgrade says that no upgrades are available. So which is it, compatible or not? iOS ver 16.6.1Sonos app ver 15.7.1Sonos S1 app ver 11.10.1

I have a new vinyl platine, but don’t own speakers excepts for a couple of Sonos 1….How can I stream the sound of that platine to the Sonos speakers ? Do I need the Sonos AMP to do that? something else ? Thanks :)

Can I connect my Sonos one to my LG tv to act as an additional speaker 

I will keep this brief.  I have just set up my playbase with 2 play 1’s as surround.  The current setup is via my Samsung TV and Sky Q box I have two issues.   My 4K Pannasonic player has no sound at all.  It is set up with an HDMI VIdeo/Audio to the TV.   It used to be set up when I had my old receiver via separate audio and video hdmi.  I have “told” the 4k player that sound should be a single HDMI but to no avail.  There  is no audio.  Equally I have “told” the TV to expect both sound/video but its just not working but I can’t see where the instruction has gone wrong. 2nd Issue is minor but annoying.  All the apps apart from one on the SKy Q box are sending sound to the playbase  eg Prime/Netflix.  However Youtube isn’t.  No sound from the youtube app at all.   I can access youtube via an app on the TV and there is sound.  Cannot work out why the app on Sky would be different/

We have a Play:5 speaker and sonos Connect. The connect unit is attached to a receiver, so that receiver transmits the Music two for tanning rooms. The plate five speaker is in the fitness center playing in the majority of the space.  We have been constantly losing connectivity using iHeartRadio. We are able to play Amazon music continuously without any interruptions. We also run Lorex camera system for security. Everything was running fine since May 1 when we opened and now a week ago the interruption of audio has started looking for any advice from the community? Thank you in advance.  IT guys have created separate networks for all cams, sonos players and everything else we have going on in the facility. We can’t figure this one out. 

Seen a number of threads on the topic of audio dropout on BBC Sounds, however not sure if there is a definitive fixI've seen this problem within the last week. Select a BBC station and it drops out after a few seconds. It does this a number of times and then appears to settle.Does anyone have a fix for this? Thanks 

I recently introduced a Brennan B3 media player to my Sonos systems. Previously I used a “JukeBox” CD player to send analog signals to a Connect and later a Port onwards to Sonos. The Brennan sends WAV/FLAC etc. directly to Sonos not requiring a Port. It outputs the signal via USB to my network and hence Sonos.Is it me? But I’m noticing a reduced volume on many of my ripped CDs, I’m going to try playing the content of the same CD on the B3 CD player and listen if it's different.Anyone able to throw light on this issue.

I have Samsung TU7000 and I recently purchased Sonos beam gen 2. While testing the sound bar I found the sound level is different across different streaming platforms which is annoying. I tested first with all in built apps from Samsung tv and after tested with fire tv stick apps, I found the same issue. I checked my tv audio settings and Samsung TV doesn’t allow me to set fix volume across different apps.  Any help to fix this would really be appreciated.

Is there some form of baseline for the height setting of the Arc and Era 300 speakers? What I mean is for example a +1 for each 30/40 cm of ceiling height? So for a ceiling of 270 cm the best setting would be around 7 or 8.  And yes I am aware I could just experiment what sounds best to me but I am just wondering if there is a best practice. 

I'm currently experiencing connectivity problems with my Samsung S20 Ultra phone when using the Spotify app. Specifically, I cannot see my Sonos devices to connect. However, when I check with another Android or Apple device, the Sonos devices are visible and connect seamlessly

Hello everyone,Question about the connexions with the Sonos Boost :If I connect the Sonos Boost to the Internet box with a cable, is it ok like that ? Or do I have to also connect one speaker with a cable to the Internet box / sonos boost ?I suppose it's ok if just the Sonos Boost is connected with a cable but I would like to be 100% sure. Thank you in advance. Bert

I can´t connect my Sonos PLAY 5 (early edition) in the app. Shows white light. It is wired to the Router. All other Products and system are working, System is updated. Have tried troubleshooting processes; Find missing Product, Add Product, Re-start Product, Re-start Router.Ideas are more than welcome :0)  

A brand new recording of Sweeney Todd was released to Apple Music on September 8, 2023.It plays fine on Apple devices, but Sonos keep returning:Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8,

I cannot play the new Stones single through Sonos app. I can, however, play it via Airplay. Screenshot of error message follows. Any thoughts?  

I can't add the mixcloud app to my sonos account. Please help.

Bonjour,J’ai acheté un Sub gen 2 d’occasion. Lorsque je lance la procédure de factory rest, le voyant du sub reste bloqué sur le voyant clignotant orange et banc, sans jamais passer au voyant vert clignotant comme indiqué dans la procédure. Existe t’il une solution ?MerciCordialement Google Translate:Good morning,I bought a used Sub gen 2. When I run the factory rest procedure, the sub LED gets stuck on flashing amber and bench, never changing to flashing green as shown in the procedure. Is there a solution?THANKSSincerely

Hi All Hoping for some advice with diagnosing a problem. Noticed in my sonos app that one of my Subs was no longer connected to my setup. Had a look physically and no lights. Unplugged and plugged back in and no luck. Tried to reset, nothing. Restarted router, nothing. Used the cable from my other working sub and that wasn't the issue either. The only response I could get was leaving it unplugged for half an hour and then plugging it back in. I would get one white light, then another and then it would turn off and be unresponsive again. Does anyone know what this light message means or what the problem could be? Cheers  :)

I have a Panasonic TV and Sonos Beam plus Sub Mini and two Ones at the rear.Due to the failure of the HDMI ARC port on the TV I have had to connect the Beam to the TV using the optical port and the provided adaptor.Will there be any difference in audio quality and what will be the downside of not having CEC (or Viera)?PS I am still able to use the remote for volume even though it says "speakers off" when adjusting volume. 

Hi, I have a Sonos one SL and I use the sonos app on IOS. When in ibiza I used a sonos system in an air bnb and played ibiza global radio on the app. All fine. Came back to the UK and bought my first sonos to play it here. Setup and the app won’t find Ibiza global radio or any other ibiza stations really. I’ve added tunein but that won’t find it. I’ve researched about adding radio but not getting anywhere.Am I able to add this on the sonos app and play in the UK? Presumed it would just find it straight away no problems. Struggling, help!thanks 

I have a play 5 which I occasionally would like to use in the garden with a line in from my phone. This means unplugging it so that it forgets that it is connected to the line in. As there is no WiFi in the garden it is then impossible to instruct it to accept line in again.Does anyone know a workaround for this?

I am willing to pay someone in Sono to produce an app to be able to sound on the hour and on the 1/2 hour of choosing various church Bells that would even stop the music for the on the hour church bell and 1/2 hour bell sound. I would even let sonos rent the app to make some monies . I live in the mountains and work outside and would love to know what time it is by listening to the church Bells. 

New system not connecting. Being told to factory reset.

With Stitcher going away (does Sonos even know this?), I transitioned to Spotify to listen to my podcasts on Sonos. Open Spotify on the Sonos app and all you get is music playlists. Why doesnt the interface match the actual Spotify one, and why is this the case with just about all of the Sonos APIs. They are all missing some key elements. 

Hi All, I have an AVR and I connected a port to it. Now I can switch to the Port input and it will play stereo out the left and right channels in my theater. My AVR has sub pre-out’s and I want to purchase a powered sub and attach it to one of  the pre-outs. Will the Sub work with the music streaming out of the Sonos Port ? I obviously also expect the sub to work when I am just using the theater normally as well. I am still figuring out how to also replicate the stereo sound to my rear channels as well. I have a Denon S660H if that helps. Would appreciate any feedback on this.Thank you.​​​​​​​