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Apple Music unsupported digital rights management system

  • 8 September 2023
  • 1 reply
  • 153 views

A brand new recording of Sweeney Todd was released to Apple Music on September 8, 2023.

It plays fine on Apple devices, but Sonos keep returning:

Friday, September 1, 2023 - 3:52 PM Central Time
Looks like you're listening on another device. To resume listening here, just press Play.

Friday, September 1, 2023 - 3:52 PM Central Time
Looks like you're listening on another device. To resume listening here, just press Play.

Friday, September 1, 2023 - 3:52 PM Central Time
Looks like you're listening on another device. To resume listening here, just press Play.

Friday, September 1, 2023 - 3:52 PM Central Time
Looks like you're listening on another device. To resume listening here, just press Play.

Friday, September 8, 2023 - 10:01 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:01 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:01 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:01 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:01 AM Central Time
Unable to play 'No Place Like London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'The Barber and His Wife' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'The Worst Pies in London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:02 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'My Friends' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'Green Finch and Linnet Bird' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'Ah, Miss' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'Johanna' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'Pirelli's Miracle Elixir' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:02 AM Central Time
Unable to play 'The Contest' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'The Barber and His Wife' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'The Barber and His Wife' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'The Worst Pies in London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:04 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'My Friends' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:04 AM Central Time
Unable to play 'My Friends' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:05 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:05 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:05 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:05 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:05 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:05 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:05 AM Central Time
Unable to play 'No Place Like London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:05 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:05 AM Central Time
Unable to play 'The Barber and His Wife' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:05 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'The Worst Pies in London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'Poor Thing' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'My Friends' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'Green Finch and Linnet Bird' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'Ah, Miss' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'Johanna' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'Pirelli's Miracle Elixir' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'The Contest' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:06 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:06 AM Central Time
Unable to play 'Wait' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:16 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:16 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:16 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:16 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:16 AM Central Time
Unable to play 'No Place Like London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:17 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:17 AM Central Time
Unable to play 'The Barber and His Wife' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:17 AM Central Time
Unable to play 'The Worst Pies in London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:17 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:17 AM Central Time
Unable to play 'Poor Thing' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:17 AM Central Time
Unable to play 'My Friends' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:17 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:17 AM Central Time
Unable to play 'Green Finch and Linnet Bird' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:29 AM Central Time
Unable to play 'The Barber and His Wife' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:29 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:29 AM Central Time
Unable to play 'The Worst Pies in London' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:29 AM Central Time
Unable to play 'Poor Thing' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:29 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:29 AM Central Time
Unable to play 'My Friends' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:30 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:30 AM Central Time
Unable to play 'Green Finch and Linnet Bird' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:30 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:30 AM Central Time
Unable to play 'Ah, Miss' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:30 AM Central Time
Unable to play 'Johanna' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:30 AM Central Time
Unable to play 'Pirelli's Miracle Elixir' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:45 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:45 AM Central Time
Unable to play 'Prelude' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:45 AM Central Time
We've run into a problem. Try again.

Friday, September 8, 2023 - 10:45 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:45 AM Central Time
Unable to play 'The Ballad of Sweeney Todd' - it is encoded using an unsupported digital rights management system.

Friday, September 8, 2023 - 10:45 AM Central Time
Unable to play 'No Place Like London' - it is encoded using an unsupported digital rights management system.

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1 reply

Userlevel 7
Badge +16

Hi @greg791, welcome to the Sonos Community!

Our engineers are aware of this issue and have reported it to Apple. They’re working with them to resolve this issue however we have no ETA or further information to share.

As a workaround until this is resolved, playing via native App, apple music in this case, should bypass this error. The following options should prevent the error from appearing:

I hope this information helps!