Our Sonos Move says it is playing music, but it is not.
Answer
Sonos Move is not playing music, although it is saying that it is
Best answer by Ken_Griffiths
Maybe try shutting the Move down (Whilst off it’s charger, 5+ sec press on rear power button until you hear the shutdown tones) - then reboot the local router and when the router is back online & settled, return the Move to its charger, let it power on, boot and also settle …then try it again and see if the audio then plays correctly for you.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Maybe try shutting the Move down (Whilst off it’s charger, 5+ sec press on rear power button until you hear the shutdown tones) - then reboot the local router and when the router is back online & settled, return the Move to its charger, let it power on, boot and also settle …then try it again and see if the audio then plays correctly for you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.