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Hello all, I brought my move on vacation with me but not able to connect it to wifi. I tried with my account at  first and then tried making a new Sonos account but no good, since it will not connect to wifi the Bluetooth does not work either, any way to make it work? The hotel has open wifi so no password required.

Can you create a stereo pair with Play 1 and One SL?

Bonjour, depuis quelques temps je ne peux plus contrôler la musique ni le volume sur l’écran verrouiller depuis mon téléphone, je suis obligé de déverrouiller et d’ouvrir l’application sonos. C’est un bug ou une volonté de sonos ? J’utilise un iPhone.

I have an existing Sonos setup with about a dozen devices. I’m trying to set up a second Sonos system in a different home. For convenience, I’m using the same SSID in both homes. Will that cause an issue, like preventing the devices from being properly assigned to one home vs. the other? Or should it be totally fine? I can definitely rename the SSID in the second home if necessary, but I would prefer not to if it’s not an issue.

Ive just installed a new Sonos Amp. Ive used the Sonos App on IOS to install it and all works ok. Then the app trys to register the amp on my Sonos account and I get an error saying cant connect try later. I have checked my Sonos account and logged in and updated my address and password all seems ok. Any ideas please. Thanks 

I have a new set of Era 100s that are replacing a set of Play:1s.I was unable to add them to my system with the new iPhone app (80.0.04) and several factory resets, but was able to add 1 of them using the new android app (also 80.0.04). I then saw there was an update to the iPhone app, updated to 80.0.08 and was able to add the second speaker.  So, now that my speakers are finally added to my system, I’m unable to group them into a stereo pair.The iPhone app says that there was a problem grouping them. The android app says they were successfully grouped, but never groups them.I’ve tried having them in separate “rooms,” the same “room,” made sure all the settings were the same (voice, status light, etc), but nothing is working.Both are connected to WiFi. Any tips? I’m really losing patience with this new app.

Diagnostics ********I have done the complete flow for adding this lamp multiple times, ending with it connected to Ethernet and typing the PIN code from the bottom of the device. It consistently fails to add. It looks like I have the same problem with a symfonisk picture frame but I haven't tried everything with that yet. The rest of my system, including two other symfonisk products and 3 mainline sonos devices seems to be working fine.I'm hoping sonos support can see this and do or suggest something.Moderator edit: diagnostics recorded and removed as identifying information

I am trying to reconnect my Sonos and now it wants an eight digit code which is not on the bottom of my amplifier. What do I do?

During the setup, after selecting the room the linking to account keeps failing.I hear the audible PIN and press the button in the back, but it still keeps failing.I have tried all the usual drill steps of restarting phone, router, hard reset the Sonos one, removing and reinstalling app, using another phone and such. I have also connected it directly to router via ethernet. Still no luck. I have 5 other sonos products (including one gen2) that are on my wifi network and working fine which makes me think that the wifi network itself is not an issue and I set one other device up as recently as 5 days ago. 

Habe die neue App installiert. Applemusic ist als Dienst eingerichtet. Kann aber keine Lieder darüber abspielen hat jemand eine Idee?  Moderator Edit - Translation by Google:I installed the new app. Applemusic is set up as a service. But can't play songs on itDoes somebody has any idea?

Hallo, weiß jemand wie man nach dem Update einen speaker über wlan wieder mit dem Fernseher verbinden kann? Das ganze System reagiert nicht mehr.  Moderator edit:Google Translate-Hello,Does anyone know how to reconnect a speaker to the TV via WiFi after the update? The whole system stops responding.  

Looking to understand if there are any issues etc.  Also are there any alternative wifi sub’s that are better and will work with the sonos amp and keff wired speakers? many thanksM

Our OneSL will not reconnect following a short power outage last week - we have reset factory settings multiple times and also used the Ethernet cable from the router. We can see that the speaker is connected to the wi-fi network however the speaker is not recognised in the Sonos app. The app then sends us back around the same loop again to reset and re-connect the device. We have update the App, tried 3 different phones and also tried on a new account. Our speaker is only 5 months old and we’ve never experienced this issue before - any suggestions on alternative approach 

Is anyone having an issue unlinking the Sonos integration from the Lutron App.  I made many attempts to unlink the integration by clicking “Disconnect Sonos” and after it completes disconnecting - it really doesn’t disconnect.  Please help.

Hi, hopefully a very simple question.In the app there are numerous toggle switches to select or deselect desired options. They are either black with a white dot, or white with a black dot. However, it is not clear which toggle is used to select an option. For example does black with a white dot signify something has been selected or is  this the other way round?? Many thanks.  

I have a beam gen 2 and I tried to use true play but it’s not tuning on my iphone15 pro.  Any idea if it’s a phone issue or a software issue? 

I’m trying to setup my new Sonos arc (first Sonos product) but I can’t connect it. I don’t have wifi as I just use my data for everything. Do I have to have wifi to use this speaker?

Connect:Amp periodically drops out, BUT, because I can hear the same program playing through a Connect in another room, which is connected to the Connect:Amp through the SONOS network, I know there is nothing wrong with the internet connection. The Connect:Amp is connected to the router via an ethernet cable. My wired ethernet connection runs at 700+ Mb/s consistently.

Since updating my MacOS and iOS controllers for Sonos, my Sonos is not updating my Music Library.  That is, even after rebooting both devices and multiple attempts to do so, the Sonos app on MacOS remains empty.All of my devices and Sonos speakers have been rebooted, this had no apparent impact on this issue.Does anyone know what the problem is?

Is it only the 6.5" version of these that can be pivoted

Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

I have a Sonos home theater system setup with my android TV projector that includes a Beam, One, One SL and Sub mini.  Everything is working fine until I updated to the current iOS app ver. 80.00.08.  After the update, I lost sound output on my Sonos system only when I’m using the Android TV. The android TV still shows that Sonos is connected via HDMI ARC, yet no sound at all. I can adjust the volume slider, which normally adjusts the volume on Sonos. Other connected services, e.g., SoundCloud, Pandora, etc. are not affected, however.   

How do I return my 13 speakers for a refund? The new app is horrible. I don’t care about the alarm, queues, or platforms. What good is that IF the App does not work. I can’t control the speakers. They are slow and clunky. At times the app is non responsive.  The soundbar for tv is not recognizable. Tv controls are gone. I can’t use the system. I WILL ONLY KEEP MY SYSTEM IF THERE IS S NON APP BASED WAY TO CONTROL THE SYSTEM.  

Afternoon everyone, I’m building a 24’x36’ garage gym and want to build a surround sound system that will rattle your bones when lifting. I powerlift and want something that melts your face when you’re going for a personal record on deadlifts or heavy squats! I know very little about what setup would be the best to go with and was hoping for some guidance and recommendations on what you think would be the best for that. I appreciate any feedback.

Hi allI’ve given my son a Play 1 speaker for his room, but he uses a TP-Link as he can’t get a good connection in his room.  We’re running into problems setting it up as it keeps coming up with error messages.  Any tips gratefully received!