Answered

Hello! I just moved and got a new router. In the process of getting everything hooked up I’m having a line-in problem. My system is Sonos One, Play:3, and Connect - which I have hooked up to my receiver. I have my Connect hooked up exactly the same as it was before but my line in is no longer working. Everything but the connect is working. I get the message in the attached photo when I try to use my line-in. I was on the phone with Sonos for almost an hour last night and couldn’t get the issue solved. All hookups have been checked and double checked for a firm connection so that’s not the issue.   Hoping the community can help! You’ve saved me so many other times!  

Hello…..is it possible to charge a Roam speaker using a USB C connection?  Not talking about the cable into the speaker, but the other end going into a charging port.  The cable provided uses a USB A connection, and I would like use a USB C connection.  

I have been listening to a streaming radio station for several years.  No problem with adding the station to MySonos.  The station appears but when I launch it to play, TuneIn plays 2 commercials and then the radio station goes silent.  This has been happening for a couple of months and I can’t figure out what is going on.  The Sonos OS is S2, V16.1.  Not sure where else to check.  My spotify account works just fine.  Thx for any help.

Damn.. my connect keep cutting the connection to WiFi, it’s like it has to load to play maybe 1 minute and then load 3 sek again, driving me crazy. all other Sonos work fine, Beam, Move, Ones also. any suggestions?  (WiFi is 550 download and 340 upload at the current room (garage) 

I’m trying to stream files from Windows Media Player to a new Beam Gen 2.  The server is serving files to other devices without issue on the local network, including  Denon receiver and a bluray player.  I have rebooted the Beam, and I have optimized the wireless to the extent that I can.The error is “An error occurred while adding track to the queue (701).Amazon prime music is working fine on the Beam.  It is my understanding Sonos supports FLAC files.

My old distributive amp died. I have 6 zones with two speakers each. What do I need in the way of Sonos hardware, to get this working?

Hi all,I had Spotify working via SVC on my Roam perfectly. I added an Era 100 today. Now all my Spotify commands returns ‘I can’t find that content’, on both my Roam and Era.Weirdly enough if I just ask it to ‘play some music’ it has no trouble playing Spotify content from my discover weekly list. Even telling me so when I ask it what’s playing.I already tried the following:I already deleted my Spotify link. Deleted the Spotify app + deleted my Spotify link & reinstalled/relinked Reseted the Sonos appAnyone has any other ideas? Specifically got the Era 100 now it finally supports Spotify. Planning to upgrade all my one’s

Hi I am new to sonos concept and i am having the living room build and have reached the stage for plaster boarding ceiling and walls etc. It is an open plan layout kitchen one end and living area at the other. i would like to mount a nice tv on the wall and enjoy movies etc with good sound. so looking at a soundbar with sub , BUT i have an issue with rear speaker placement. I dont want rear speakers on stands behind the sofa dog will knock them over etc.   Would speakers in the ceiling work for surround sound and Dolby Atmos ?   Thank You

En écoute de qobuz, Spotify ou Amazon music, la lecture audio est hachée.  Moderator edit:Google Translate-When listening to qobuz, Spotify or Amazon music, audio playback is choppy.

Simply want to play music from my droid phone to the Sonos. Thanks. Hope it aint nuclear missile science 

I have in the living room the TV screen, one Beam, one Sub Mini and two Era 300. I use them for movies but for music without the TV too. Wich would be the best way to configurate, group the speakers?And adding the Move 2 to the configuration would improve the sound?Best regards,

Hi everyone. For several weeks in the conservatory I haven’t turned on my Sonos One set up. Last night I turned the system on and immediately updated the two speakers. I now have a steady white light on the right hand speaker and a flashing green light on the left. I unplugged the cables and left it for 24 hrs but now the same thing is happening. The only speaker with sound is the right hand one. Any ideas? John.

I have two ones sl stereo paired + sub mini and two roams sl stereo paired. All playing in my living room for music listening. I still have three amazon echo arround to call for music playing through sonos exclusively. Since I want to add two more stereo paired roams sl in the same area, would it be convenient to get roams with mic and remove all amazon echos? Will sonos be as good for listening to commands as amazon? 

I find the Sonos App not to my liking. I would prefer to operate directly from the Apple Music App. I can get to my Sonos Move albeit not consistent but my main systek si not seen by Air Play. Arc, Sonos One Gen 2, Sub Gen 3.

Hi there, I was given a gen 2 amp from a customer at work and have since installed a pair of Sonos sonance in ceilings above the sofa and running the TV through them. Since then I have bought a sub mini and just arrived is a beam gen 2. I'm a bit lost on setup. Anyone able to point me in the right direction. Cheers 

I’ve not received an email with a code for the 3 months Apple Music subscription from my recent purchase. When will I receive?

Good afternoon.I had a question about home theater system.I currently have a home theater system with sonos beam, two sonos one speakers and the sub mini of which the system is 5.1ch.My question is, to create the system to 7.1ch I have to add two more sonos one? Or could it be two other models like two sonos era 100 speakers or any other model? 

 Pics related.I kept having trouble connecting to my One SL, and after talking to Sonos technical support and my internet provider, it turned out that the problem was (at the time) related to the internet frequencies. My phone insisted on using 5.0 GHz, and the One SL only does 2.4.My internet provider then sent me the equipment needed to split up my internet in two separate networks; one 5.0 and one 2.4 ghz. I thought it would work.I was wrong.Now my One SL just… won't connect to the 2.4ghz network at all? I've restarted and rebooted the router, the One SL, the app, the new signal boosters - everything. More than once. And it just. won't. work. My phone and PC connects to it fine, though.Of course, Sonos support isn't available over the weekend, so I figured that I would ask you guys. Any ideas as to what could be wrong? 

Hi,would be nice to have, as at least one manufacturer has, the possibility to add individual radio streaming links. Not bonded to any radio platform. Just one link for streaming and another one for the station logo.

I have 2 Sonos Era 100 paired as stereo.  The sleep timer on Alexa is not working on Era 100. I have a an Alexa routine that play music for 10 minutes in the morning on my Sonos but the timer is not working, it keeps on playing continuously until I click on “End Session” on the Sonos app. Very frustrating. I’m contemplating is will just return them and stick with my Amazon Echo’s.

How come YouSee suddenly stopped working in the app and how come you suddenly change my home country in my profile from Denmark where all my speakers are bought, to Netherlands? 

Hi all. This may not make any sense but recently while playing CDs on a cheap DVD/CD player the sound cuts off periodically but ONLY when running through the line in of the port and ONLY when the port is set to Pass through from my pre amp. If I set the port to variable the music does not cut out. It should also be noted that on my metered pre amp the VU meters seem to always have a signal in that there is always movement. The CD player is connected to the pre amp via RCA cables and not into my pre amps DAC via coaxial cable as I am not sure my pre amp DAC works. Any ideas?

Hi dear community I'm new in Sonos area, my brother gave me a gift of two sonos play:1. They only have Ethernet connection and wifi. I have a Samsung neo QLED tv. And I'll like o connect it together.  Can some one guide me through it? I'm struggling with it

I’ve read a few snippets round the traps that the Era300’s lose functionality and performance characteristics when they’re configured as rears in 7.n.2 configuration.Having just purchased a pair this would seem a tragic waste to me .. have I just invested in a pair of premium speakers that I’ll never get full use from?Surely if this is the case Sonos should have provided a variant priced below the Era300 that doesn’t carry components that’ll never be used in home theatre config.

Hi community.I have 2 SONOS speakers setup as a pair.They are connected to a network via a Cisco Meraki Wifi Access point and a small ipad with the sonos app and spotify on it.These are located in a coffee shop. One of the speakers keeps disconnecting. I think it’s the same speaker...the Staff tell me.Has anyone experienced this? How can i get around this issue?It’s really annoying having to get up a ladder to resync the sonos every time it loses the speaker.I have checked with my network guy and he says that the cisco access point is not at fault