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I can’t get my surrounds to work with movies….they do with music

Since 4/29 I get no sound out of my ARC speakers on both TVs. Once it worked but only once. When playing music the speakers in the bedrooms would not put out sound or would flutter in and out. Other speakers would work. Then some of those would have similar issues. Today, tried to stop music (pushing the appropriate button) and it would not stop. Then eventually it would.Mentioned this to a friend who said he has been experiencing the same issues for the same amount of time.I check settings and the app is not telling me anything wrong/needs to be fixed. Other than asking me if I want to Tune <speaker> with Trueplay. Given that was released some time ago I concluded that likely is not the cause of what I am experiencing.My friend mentioned that he got a message about a new app (May 7th I read) and thought the release of that could be causing the issues. Seems if two different people in two different locations experiencing the same issues during the same timeframe that there must b

This is driving me insane!! I keep getting an error message saying my wifi network is unstable so playback is interrupted but there's absolutely nothing wrong what do ever with my wifi connection, it's lighting quick and play 1 speakers that I have well away from my router up in my shed (maybe 100 feet away from router) work just fine, I only have this issue when I add my living room set up to my other devices.  I have several play ones, a play 3, a play 5 and era 300 and this issue only happens when I add my play at and surrounds to an internet steaming service such as Spotify or Deezer etc or try listening to a radio station.  I've tried a reboot on the playbar and the two surrounds, I've also disconnected the two surrounds from the living room set up and they work fine, the issue only happens when I connect the playbar.  I've never touched any network settings or anything wifi router related and my tv steams everything just fine so I don't agree with the sonos message that my wifi i

I have a set of play:1’s sitting on Sanus stands as part of my Sonos home theater system. One of them has been acting up and not working, so I need to replace it. I was thinking of just getting a new set of era 100s, but I’m not sure they will work with the existing stand. What current offerings work with that stand?  https://www.sonos.com/en-us/shop/sanus-floor-stand-pair-play1-play3-one

How do you force the app to reboot. Did standard reboot does nothing. Can not connect to any of my speakers

Hi! First post here. Live in Norway, but I guess the details are the same all over. I currently own a Boost, Sub gen 2, Arc, 4 Sonos One and one Play: 3.I’m thinking of replacing the Sonos One we have on the kitchen counter with a Move (gen 1) so I can remove the wire that makes a clutter, and be able to take it outside on the roof terrace.I know that the Move can be charged through the docking station or via USB-C, but what I would like to know is if the wire connected to the docking station can be removed when it’s not used. I know that the adapter itself can be removed from the wire, but my question is if the wire is permanently conneted to the docking station or not. I was hoping that the Move can be places on the docking station permanently on the kitchen counter, but don’t want the wire to be attached to the station, unless I’m using it. The alternative is to keep the docking station somewhere else, and just charge via USB-C.

How can I check whether warranty remaining on Sonos Roam I am considering buying?  serial number given as A103 23 09 C D **************Moderator edit: serial number recorded and removed

Hi.More times than not I have to ask Alexa at least 3 times before it will respond. Dont get me wrong, everytime you speak the light goes green but disconnects straight away but then after 3 attempts light stays solid and carries out your request. Have spoken (web chat) to Sonos but no joy. Sonos had me disconnect  both power cables for 10 seconds ( have 2 Era 100s ) but no change. Then disable the skill from Alexa app and renable but its basically still the same. Does anyone have the same issue and if so fixed it. Its just a bit annoying continuously having to repeat things over and over. Would be grateful for anyone's help or advice. ThanksEddie   

I heard it is possible but I just do not know how even with googling. Can someone please help me how I can connect a Sonos Port to Crown XTI 4002 Amplifier? The amplifier only has Speakon connections and XLR connections and connections for banana plugs.   

I have six first generation and two 2nd generation  speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

What is best way to get started with a turntable to play my old vinyl collection.would like to be able to connect to all my Sonos speakers if possible.Have 3 Play Ones in separate rooms, a sound bar, sub and 2 play ones in living room, and a Move & Roam.do I require my thing extra to connect a Project T1 to the system? 

Hi, I have 5 Sonos components in my house. Four of them are first generation and the other one is second generation. I used to have all of them grouped in order to listen music in all my house. That worked perfectly for many years, but from two months ago, the components are ungrouping and, of course, that immediately stops music reproduction. Has someone here experienced something similar? Is there a solution?  

My Sonos Playbar only has a digital optical input and my TV does not have a digital optical output - only HDMI arc. How can I connect the TV to the Playbar? 

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue.  I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

I am able to connect my Amp/Sub/4 ceiling speakers to my TV, but when I try to connect my Arc, I am being prompted to use the Arc or the other set up.  I would like all the speakers to work in tandem when watching TV.  Can someone please let me know what I am doing incorrectly? thanks!

Hi everyone, I have an issue with my beam (gen 2) and I have no clue what to do, I connected it to my TCL tv with the supplied HDMI cable, and the audio sounded crispy, and then I realized it frequently goes bad... everything is good and the sound is clear and then it becomes muffled for short time(like someone put it in a box) and clears up again, this happens really frequently and hard to keep track of, I tried sending a recording to support and they said they couldn't hear anything wrong…what can I do? this is annoying and nothing helps... I tried factory reset and connecting using optical cable…  The audio is good till 0:08 and turns good again at 0:25i uploaded the audio clip to http://sndup.net/gnn6(googled anonymous audio upload)

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired?  Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away.  This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

I’m trying to add an S2 Speaker.  Downloaded the S2 App and I cannot progress past the screen that requires a subscription monthly/lifetime.  I don’t want a subscription.  Just want to add my new speaker.  Can someone help?

Previously selecting Napster/my music/my artists/some artist used to show a list of albums that I had added to the Napster library.  After recent updates (not sure when) it now goes directly to the artist page without showing the album library information.  If I go on Napster directly it still shows albums I have added in the Music in Library section correctly.Is this functionality that is gone forever?  It was one of the main reasons I have stuck with Napster on Sonos because I like to listen to full albums and finding them sorted by artist makes sense.thanks in advance for any responses

Just got an email from Sonos on the above topic. Not sure how it will affect me. All my music is stored on a memory stick attached to my router which is always on unlike my computer.Is this about to stop working?If so, what is the simplest way to set up my music library? Regards

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

So with my system, I have an ARC, Sub and 2 One SLs. Has anyone upgraded the ONE SLs to the Era 300s? Is it worth it and does it make the whole experience better? Can’t find any YouTube videos by anyone comparing the 2 sets of speakers side by side.

I have three pairs of Play:3’s and an Ikea Symphonisk Frame speaker. All updated to their latest versions, and running on the latest S2 control software on an iPhone. I normally manage my music library in Apple Music, adding tracks or albums there, and then any additions sync across to my Sonos library. All was working until about two or three weeks ago. Now if I add a track or album to my Apple Music library, it does not appear in the Sonos library. I have managed to get it to resync by deleting the Sonos app from my phone, then reinstalling the Sonos app. This sometimes restores the missing music, but not always. But it does not make the syncing work again, so any newly added music won’t sync. I'm finding this very frustrating as I can’t reliably play any new music from Apple Music. Any suggestions appreciated. 

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont  à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services.  The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out.  However, when I search on your site it doesn’t seem that is accurate.  Is Pandora available or not?  If so what can I do to access it?