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Can’t browse music on can since yesterday. Think the new update caused an issue. 

Lately I have had a very hard time connecting all of my speakers to my Sonos. I have 5 speakers in my workout room and every time I workout at least a couple of them will not connect and I have to go through the steps of unplugging the Wi-Fi router and then waiting for it o connect again and even that doesn't connect all of them. I used them for 3-years without ever having an issue and then it started and I don’t knw why I am having so much trouble connecting. Please Help :-(

I own a Sonos arc and sub 3, I’ve rebooted them because my sub was not connecting with the arc. Now I got both on the same WiFi, however, while trying to set up surround sound, it’s staying that “I need 2 compatible speakers to make surround sound. Make sure your products are powered on and connected to WiFi.”  I’ve googled, searched YouTube and can’t find any resolution to my issue. Hope someone is able to help.  thank you

I trying to use Trueplay for my arc+sub3+ones setup and am consistently getting noice error even thought there is pin drop silence. I tried with older generation (5th,6th and 7th) ipads and it worked fine. Please help me fixing issue

Would be great to get more album info and ordering in Apple Music service, and possibly display while playing a song. If I want to find latest release for an artist or when a song is from,  I usually have to go elsewhere then come back and scroll around in the Sonos app. I’d rather stay in app.

This is probably quite a basic question, so thanks for help in advance.Set upI currently have two Era 100s in stereo. I’m considering getting a Beam (gen 2) and a mini sub, and also an extra Era 100 for a different room. Questions1) What set up do in need if I want to use the Era 100s as rear speakers for TV, but have a stereo set up for listening to music? How exactly will music through Apple Music work in this set up?  2) I presume it is easy to then have a Era 100 in a separate room so that the living room set up (era 100 x2, Beam and mini Sub) and the separate room Era 100 as a separate speaker such that the same music plays in both rooms, but either system can be switched off.  3) In the living room I want the Era 100 as rear speakers. However, one of those is currently connected via a line-in to a record player so its location is fixed and not in a good position to be a rear speaker. I can’t really move the record player. Any suggested solutions to this? thanks for any help/sugge

Je n'arrive pas à connecter mon vidéo projecteur en Bluetooth sur la sonos beam 2??? Ni mon tel d'ailleurs... pourquoi? Pourtant j'appuie sur le bouton arrière de la barre, ça clignote orange mais aucune association....

Hi all system - Boost, Beam 2, Sub, 3 x Sl 1sMy s2 app stop working for about 3 weeks, however the system was working fine, yesterday I decided to try and sort it, ended up calling support, now I’m in a worse position, managed to get the app back but still now system won’t update the two SLs, it has updated the boost, beam and after a factory reset the sub.Been through all the usual resets, on / offs, connect directly to router, etc etc, even support give up and have upgraded it too a new level of support but haven’t heard nothing from them.this is so frustrating as the system was working fine, just reaching out to see if anyone has had the same problem, I’ve probably tried 12 - 14 updates, just gets too the last part and then says cannot update Codes 301101 Andy  

Allnof a sudden i can’t control music via Alexa voice commands.  It’s been working fine for years across my 8 sonos One Gen2’s.   now i say “play The Beatles” and it just tells me i need to install the skill for my Sonos One. If i say “play beatles on Spotify” or “play music on Pandora” - same thing.   Of course i uninstalled and re-installed all the skills (Sonos, Spotify, Amazon Music, Pandora” - made no difference.  all other Alexa commands still work fine (weather, home device control, etc). And i can play music thru the Sonos speakers using the Pandora, Spotify or Sonos apps no problem.  Only voice control via Alexa has died.  Sonos Voice Control works fine by the way.  It’s just Alexa.  anyone else?

Hi, I’m interested in the outdoor speakers by Sonos and Sonance. I assumed they would have wifi connectivity like all other Sonos speakers I have. It seems from reviews the Sonos/Sonance outdoor speakers are connected to the Sonos amp with speaker wire. Can I connect the outdoor speakers to power and stream music using wifi and avoid buying the Sonos amp? Mike

I have an older Samsung that I’d like to use with the Arc I just bought. I’m planning to upgrade the tv to a Sony when they are next on sale, but I’m wondering if the arc will work with my current Samsung, which is model number UN65KU6290F.It does have an hdmi arc port.Thanks

Is it safe and recommended to stack Sonos Amps?

I have been using Sonos for many years, and have been very pleased with it.i recently decided to extend my (gen 1) system, and bought some Sonos items on EBay. It occurred to me today that I have introduced hardware into my network and how do I know if the firmware has been hacked (if that is even possible)?Is there any way to check the firmware, or any diagnostics I can run?Sorry if this sounds paranoid but there are so many scams around these days.

Hi all!Is there anyone who use Sonos Arc with Lg c2 tv? I’ve got a problem and dont know if this is related to Arc or the TvI am not able to turn off HDMI-CEC function because the soundbar turn it on automatically right, therefore I cant change the tv sound output Could someone help me how can I solve if it is possible.Thx,Joseph

Helloi have an amp connected to 4 sets of in ceiling speakers that was working great and now suddenly when I put the volume past 70ish the sounds cuts out. When I unplug the right banana clips I can go up to 100 volume.  I understand this to be a safety feature so the amp doesn’t break beyond repair but I can’t fathom what has happened to the right cables to cause this issue. We had some construction work done and new lights installed but I don’t see how it could be related. Does the community have any ideas what the issue is in the connections/cables to cause this? thanks in advance for the help

we bought a house that has Sonos one and our modem died so we put in a new one and now Sonos does not work. I went to troubleshooting and it says I should change the Wi-Fi but I can’t find out how? We plugged everything back the way it was and it still doesn’t work! We live in New Jersey! Any ideas as to where I can get help?

Hi guys, I am sure you are aware of the problem regarding the issue with Alexa compatible Sonos Speakers not responding to commands via the Alexa Sonos Skill App.I have 2 Beams and a One. All three speakers were working perfectly with Alexa until approximately one week ago, and now they aren't. There is absolutely no response from any of the speakers or Alexa once a command has been given. I have been through the processes suggested on line and wasted a significant amount of my own time trying to rectify what appears to be a problem with Sonos or the Alexa Skill App, however the problen still remains. I spent a lot of money on these speakers as one of the main requirements I wanted was connectivity with the speakers and Alexa thus enabling me to control my other smart devices such as lights,  plugs etc. This has been going on now for around a week. Can you provide information to the Sonos community as to what is being done to rectify this problem.RegardsTom

I have 4 different Sonos speakers in my home.  I just added voice control to 3 of them but the 4th device does not appear on the menu and did not give me opportunity to add voice control to it.  Any advice?

I have a Sonos Roam.  I use it as a speaker for my iPhone15 and both are relatively close together and to me.  Sometimes there’s no problem.  There’s a blue/white light next to the Sonos name and I can connect thru Bluetooth and play my music without an issue.  But then I try to do it again and there’s a little red light on the opposite front area and it won’t connect - very irritating.  For instance earlier today I played music thru the Sonos just fine = then tonight, tried to reconnect and play again, - no more white/blue light, the red light was there, plenty of power/battery and it is listed in my Bluetooth settings but isn’t found.  I try to go thru the connections to the ‘system’ which doesn’t work.  Then just now it’s on and receiving the music and all is fine.  I just want to have it be a reliable speaker.

I recently started having serious lip sync issues between my Apple TV and Sonos Arc.  It has worked fine for almost 2 years until a month ago. The issue is most prevalent with Netflix but exists across multiple video services on the Apple TV. I’ve tried using lip sync on all the devices to no avail.  I am running through a LG OLED TV with the HDMI arc set up, with the same cables I’ve used for the past two years. All of the devices have the latest firmware and software updates, all have been rebooted all have been unplugged and plugged back in, deleted, and re-added, etc. etc. etc.  I am able to isolate that the problem is with the Apple TV. When using LG’s built-in, Netflix or Amazon prime TV app, the lip sync issues completely disappear. The built in apps suck compared to the Apple TV but the Apple TV lip sync issues are unbearable (and, frankly, unacceptable and surprising For “technically advanced companies“ like these).  Any ideas?

I have been playing Sonos music to my hot tub via a Sonos Port RCA output that is hard wired through a mini plug at the other end that is plugged into the auxiliary input for the tub JBJ speakers - worked great. But the hot tub motherboard burned out, and the new updated hot tub motherboard will only accept a Bluetooth signal to run the tub speakers (no more hardwiring).Question.  Is there a way to now send a Bluetooth signal to the hot tub speakers through the Sonos Port, or maybe some other way ?

Bridge no longer attached/ unplugged but still shows in S2 app. I've reset and moved 2 gen 1 5s to s1 app and that app works. but can't get rid  and can't update s2 b/c bridge still listed . Uninstalled and reinstalled app But still pulls old data. How completely reset and reinstall s2 app b/c keeps using old info? Only s2 device is arc sl + sub. 

Normally I would think Alexa on the Arc would be a cool feature, but unfortunately it’s driving us crazy!!  The microphone on my Sonos arc can pick up a whisper across the house. We have an open floor plan and an Alexa speaker in the kitchen, but when we are in the kitchen and ask it a question or to play music or NPR, we get an answer from the Family Room Arc. Usually along the lines of “I don’t have that functionality“.  Since we are speaking to the kitchen echo, I don’t want the Arc responding. We have the same problem when we ask Alexa to turn on the kitchen lights. [Upstairs, where we have echoes in every room, and even in the thermostat, we have no problem requesting a light be turned on or off.] But on our main floor when we request the kitchen lights be turned on, they flash on and off as the two devices respond simultaneously. That’s probably TMI. Regardless, we need to turn off Alexa in our Sonos Arc. Any help or directions in accomplishing this would be appreciated!

I have a beam gen1 is it worth upgrading to beam gen2

I could run my symfonisk speakers on my Mac Pro, have upgraded to a Windows 11 System and can’t seem to use them as my primary speakers.