I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?
Best answer by jgatie
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2019 Play:1 software update
The normal way should work. Just go in to the controller, and choose ‘check for updates’.
If that fails, if the controller doesn’t have access to a build that allows updating, you have to call Sonos Support directly to discuss it. They’ll pull a special update build for you, and give you access to it temporarily.
You can also try connecting via an Ethernet cable. There's a chance it will update that way if wifi is too out of date. If not, the call to support is the only route.
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