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Hi everyone!I’m new to sonos world and loving it overall. I did a test on something today which was quite confusing for me. I have sonos beam gen2 + sub mini + 2 era 100’s for surround. I have a 55” lg tv and apple tv 4k connected via hdmi. Sonos beam is connected via earc hdmi port. When i watch netflix on apple tv 4k, ie the gentleman, i get “multichannel pcm 5.1” but if i watch it on lg smart tv’s netflix app i get dolby digital plus 5.1 which i prefer because it’s louder and cleaner for dialogue weirdly. I have earc on, pass through and bitstream set up on tv and on apple tv 4k - i have audio/change format OFF, dolby atmos ON. Even if i turn on Change Format and keep dolby digital 5.1 i have the same on my sonos app “multichannel pcm 5.1”Help :) 

I have a Port and have a playlist/alarm scheduled to be playing continually and it seems that after a power cycle the unit will stop playing. Is this normal operation or is there a workaround? thanks

Hi.My Sonos 1 Alexa has stopped working, even on the app?I tried unplugging both mains lead and ethernet cable for a while, still no joy :(Can anyone advise me please? regardsBob

Hi there,  I'm a music professional (sound engineer) with a 7.1.4 Atmos studio in France. I own 2 Arc 300. Those are fantastic speakers for Atmos playback and are paving the way towards Atmos adoption by the general public. Awesome job Sonos ! But I need to be able to play local Atmos files (.mp4 with DD+ JOC endoding) for quality control before sending to online services. I need also my clients to be able to do that so they can approve the mixes outside the realm of my studio and their headphones. The only way right now appears to be through an apple TV to an HDMI equipped Sonos Beam 2 / Arc with Era 300 as surrounds. This is not ideal, and quite more expensive, and I very much enjoy front facing Era 300 (as surrounds, the front drivers are deactived by design). Sonos Era 300 are already streaming DD+ JOC  files from Apple and Tidal, it shouldn't be too difficult to do so from a local NAS / phone ? Please Sonos 🙏

Is the cable supplied with the arc soundbar earc?

I have a Sonos 1 system including one play:3 and two play:5 and a ZP90.My ZP-90 stoped working (it’s dead) so I bought a “new” second handed.Since I received it I have facotry reset it, plugged it by wire to my router and tried to install it (from my iPhone-app) via system->add product. But the system can’t find it.When I reboot it now it starts blink green. I have rebooted everything: the modem, the router, unplugged all play-speakers, the apps on my two phones.Any ideas? 

There were problems earlier this year with Wifi Mesh networks running in parallel with Sonos. Are these solved in general? Does anyone have experience with running Asus ZenWifi AX XT8 and Sonos?

Hi,I’ve had a long time problem with the Play:3 and Amp products in my system, dropping out and skipping, most frequently just one channel of a stereo pair of Play:3.As two Play:3 units are in an extension, effectively outside the original house, I invested in a Ubiqiti UniFi switch and added hard wired WiFi points in a few rooms (including the extension). I’ve tried both with SonosNet and wi-fi only configurations. There are a number of articles on configuring the plethora of options on the UniFi switch, which I have followed, but it seems that Sonos works less well with a decent switch than a cheap ISP provided wifi/router/modem combo. Go figure.The frustrating thing through all of this is the amount of time that I have spent explaining all of this to Sonos support and the process that I go through every time with this. The problem is effectively resolved by switching the speakers on and off again. Each time on support calls I am asked to turn off everything, including all Sonos unit

I recently setup a WiFi extender and after much troubleshooting, I managed to group my Sonos Move with my Sonos Arc setup (connected to router via ethernet cable), which uses a pair of Era 300s as surrounds. Earlier, I wasn’t able to group them due to the error message saying that a speaker needing to be connected to the router despite the Arc being connected to the router. I didn’t know this was an issue with extenders but my WiFi doesn’t quite extend throughout the whole house so I was hoping it would help with slow/spotty internet.Anyway, I am hoping I don’t have anymore issues with grouping my Sonos speakers despite the extender but I am hoping someone can clarify/confirm I shouldn’t because the Arc is connected to the router.(In the future, I might want to extend my set to include an Era 100, for example. I’m also hoping I won’t have issues with the Move again.)If this might become a problem I need to worry about then I would assume I should drop the extender altogether.

Hi all. First post after doing a lot research putting a theater sound system together. So far I will be doing an Arc and Sub. Unfortunately, due to my recroom design I will be using the Sonos 8” in-ceiling Architecture speakers and Amp for surrounds as opposed to the Era300’s. My question is in regards to the Sonos Architecture installation manual. It states that adding an additional set of in-ceiling Architectural speakers will yield 7.1. Being an actual Sonos manual, can anyone confirm if this in fact the case and see any benefit from adding an additional set of speakers in the ceiling as described in the diagram (Fig. 3)? https://images-na.ssl-images-amazon.com/images/I/91d-oaAeSPL.pdf#:~:text=Place%20the%20left%20and%20right%20speakers%20anywhere%20from,listening%20position%20will%20help%20maximize%20the%20stereo%20soundstage.

Hi! I have the Sonos Beam gen 2 (connected to tv) and the Sonos Era 100. I am planning to purchase a turntable with built in pre-amp and connect it to the Era 100. And then ”group” the music through both speakers.  My question is:Will I be able to adjust the music volume that comes from the turntable, out of both speakers, by using the buttons on either the Era 100 or the Beam? So that the volume changes simultaneously. Because the turntable doesn’t have a way to controll the volume, and I don’t want to have to purchase a separate pre-amp with volume controll, just for that action.  Please help./ Filip

I used to play music through mobile's bluetooth on my era 300. Today for some reason i reset my mobile'n network and paired era again now i am not getting any audio from the speaker.

Diagnostic # 1979963598My beam just started going down to mute out of no where. I tried turning off the touch controls and disconnecting from google assistant, which didn’t work. Also the tv says the beam is muted. I can turn up the volume using the remote or the app. If I’m lucky it will only drop a few points. But if I try to adjust it, it goes back down to mute. any advice on how to fix this?

I have 2 sonos play 1 speakers that have both stopped working and I can't get them going again.  In setting them up ...and failing...sonos has wanted to use a temporary WiFi setting instead of my own WiFi. Any advice? Do I need to reset them or restore factory settings 

HiTuneIn had a promo last week, offing Premium for £39.99 for the year instead of £79.99, so i decide to bite. I have it set up on Sonos but it’s a bit “weird”,a dn I don’t know if it’s user error, TuneIn issue or Sonos issue.For example, if I click Browse Genres I get “no selections are available”, same for “Find your decade & genre station”. But if I click Music then Top Music Genres then Country then Top Country I can see some stations. And I can also click Music then Top Music Genres then 80’s then Premium Stations I see Nation 80s (and nothing else).I have clicked Reauthorise.Many thanks Jim

My current set up consists of a Sonos Arc + two Sonos One + Sonos sub. I’m thinking about adding two Era 300’s for the backstage, will this be overkill? And would it make sense to move the Sonos One’s to the front?

Hi, I received an email today inviting to take part in a user research study from research@reasearch.sonos.com saying if selected I’d get the choice of $250 towards Sonos products or a Sonos move 2.  looks suspect to me (particularly as I’m in the UK) -  I don’t get many emails from Sonos so just wanted to check if rings any bells with anyone else?Thanks

Hey everyone! I purchased Era 6 300s to replace my Play3s, I noticed when the sub is connected I have to raise the sub volume to 12 or 13 to simply hear it. also this is probably not the cleanest bass pushing it to its peak volume. With my Play3s the Sub was at 1 or 2 the sub was hitting harder.  Any ideas? Thanks!

Hey, My Sonos Roam randomly reset and get disconnected from my Sonos system.When I boot it up it just starts flashing green and I have to re-do the whole pairing process with the app. Any idea why ?  Best,An0n 

Hola! Hay alguien con este problema?He conectado la barra al TV por el puerto HDMI ARC, he configurado el TV en configuración experta "Modo HDMI-eARC = Automatico" y he activado compatibilidad con Dolby Atmos". Formato de audio de salida Automático. Tambien he habilitado el protocolo Anynet+(HDMI-CEC) A traves de la app de netflix en el TV consigo ver el simbolo de dolby atmos en las descrippciones de las peliculas. Tengo el plan UHD de netflix. Cuando inicio la pelicula, con la pista de àudio dolby atmos, en la app de sonos me dice q estoy reproduciendo “ dolby multicanal pcm 5.1” y no me aparece Nada de Dolby atmos” Alguien que haya podido solucionar el problema??Gracias!!!

Subject kinda sums it up. I have beam gen2 + sub mini and 2 era 100’s for surround. I am loving it. I was just curious if there is a quality difference playing spotify via my apple tv spotify app or changing from tv to music on my sonos app and listen spotify via sonos app? Thanks

This hasn't been a issue in the past but ever since I upgraded my LG C2 to new OS it is not a problem. Now with Playstation 5 not even powered on, if the HDMI is plugged in for Playstation my Sonos drops for the TV. Making me have to set up tv again. I am going upload my logs and see if I can get some help. 

I used to love Sonos. Now I only love their hardware… I have 5 older speakers (4xPlay:1 and 1xPlay:5) that are not compatible with the new S2 system - but I don’t care. After many, many problems caused by relentless Sonos “upgrading” - I now drive my speakers through the Home Assistant integration which is magnificent. It does everything I want, and doesn’t bug me with extras I don’t care about. Unfortunately, it still requires the Sonos app to add a speaker to the system before I can use it in Home Assistant.We just built an extension to the house and I wanted some more speakers in new areas. My investment in Sonos infrastructure was too great to move to another ecosystem. I was incorrectly advised by an Ikea salesperson, that their Sonos based Symphonisk range were S1 compatible - so I bought 3 of them. 2 x Bookshelf and 1 x Table Lamp.When I installed the first of the Bookshelf speakers shortly afterwards I discovered they were S2 only. I was very annoyed - but after some research s

Hi therewe have recently moved house and the new house has a Sonos connect, third party amp, 4 internal speakers, and 2 external speakers.. all hard wired to the amp.we have been kicked out of the login and have set it up new but now not all speakers are working, even though we haven’t touched anything apart from the buttons on the Sonos connect (so no cable issues). Previously the internal speakers were “one group” and external speakers were “one group”. I’ve googled so much and just cannot figure out how to fix this. can anyone provide some advice, please?  thanksLisa

Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?