Skip to main content
Answered

Era 300 x2 bluetooth playback dropout and other issues

  • May 5, 2024
  • 3 replies
  • 124 views
P

I have 2x Era 300 in one room. There are very annoying issues:

  1. Bluetooth playback from the phone 2m away is dropping one channel, restoring the next second
  2. Playback from windows media library is only able to play one song in the folder, then I have to manually advance. Playlists are needed, but there is no possibility to add those into any sort of playlist!
  3. Playback from windows media library - can’t play FLAC files, error 701.

Best answer by Ken_Griffiths

Thank you for you reply, Mr Griffiths. Here is what I checked so far:

  1. Switched to 2.4GHz, Channel 11 (20 MHz width) on my Wifi router - problem still persists. Wifi SNR is 47 dB (Right) and 50 dB (Left). Not sure how Wifi is supposed to affect Bluetooth connection. Are you expecting some jitter increase on BT?

If your WiFi is using the 2.4 GHz band, i.e. variants 802.11b, 802.11g or 802.11n, it is possible that Bluetooth, which uses frequencies of about 2400 to 2484 MHz and WiFi in the 2400 - 2500 MHz region, may sometimes interfere with each other. It’s worth trying a different channel or band for that reason.

  1. What is ‘group co-ordinator’ and how do I set it up?

GC is the first device in the group - the one that receives the BT transmission in your case and passes it to the other grouped/paired speakers.

  1. Regarding FLAC playback, the files are 16bit 44kHz, and the codecs for FLAC are installed. I can play the files with WMP on my PC with no issues.

Thanks,

Pavel

Here’s a Sonos support page showing the file types that Sonos supports…

https://support.sonos.com/en-us/article/supported-audio-formats-for-sonos-music-library

I can only assume something is going awry, perhaps caused by transcoding within the WM App. Maybe try the same .flac tracks with a different brand of speaker using the same connection (if practicable) and see what happens in that case. If the issue persists then it maybe best to first reproduce the issue on your Sonos device, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

Hope that helps.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Ken_Griffiths

I have 2x Era 300 in one room. There are very annoying issues:

  1. Bluetooth playback from the phone 2m away is dropping one channel, restoring the next second

Try connecting the speakers over a different WiFi channel, or band. So as an example, perhaps see what happens if you put all on the 2.4Ghz band, using a non-overlapping channel - 1, 6, or 11 and then play the Bluetooth audio whilst BT paired to the left speaker (if stereo paired), or to the ‘group co-ordinator’ (if grouped). You could also reduce interference by setting the band channel-width to 20Mhz only.

Another helpful step will be to ensure that both speakers have an SNR level of 45dB, or higher, as mentioned in this Sonos support link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

  1. Playback from windows media library is only able to play one song in the folder, then I have to manually advance. Playlists are needed, but there is no possibility to add those into any sort of playlist!

That’s nothing to do with Sonos, but is down to the player, WMP in this case. Perhaps start with this Microsoft link to try to remedy the issue:

https://answers.microsoft.com/en-us/windows/forum/all/windows-media-player-will-only-play-one-song-at-a/1bc8947f-b83a-432a-bd64-ec0bf088c136

  1. Playback from windows media library - can’t play FLAC files, error 701.

Again this might be the player, or the file resolution - Sonos products on S2 support up-to 24bit 48kHz files only.

Also see this link:

https://www.leawo.org/entips/how-to-play-flac-in-windows-media-player-1373.html

 

Hope that assists.👍

AjTrek1
Airgetlam
P

Thank you for you reply, Mr Griffiths. Here is what I checked so far:

  1. Switched to 2.4GHz, Channel 11 (20 MHz width) on my Wifi router - problem still persists. Wifi SNR is 47 dB (Right) and 50 dB (Left). Not sure how Wifi is supposed to affect Bluetooth connection. Are you expecting some jitter increase on BT?
  2. What is ‘group co-ordinator’ and how do I set it up?
  3. Regarding FLAC playback, the files are 16bit 44kHz, and the codecs for FLAC are installed. I can play the files with WMP on my PC with no issues.

 

Thanks,

Pavel

Ken_Griffiths

Thank you for you reply, Mr Griffiths. Here is what I checked so far:

  1. Switched to 2.4GHz, Channel 11 (20 MHz width) on my Wifi router - problem still persists. Wifi SNR is 47 dB (Right) and 50 dB (Left). Not sure how Wifi is supposed to affect Bluetooth connection. Are you expecting some jitter increase on BT?

If your WiFi is using the 2.4 GHz band, i.e. variants 802.11b, 802.11g or 802.11n, it is possible that Bluetooth, which uses frequencies of about 2400 to 2484 MHz and WiFi in the 2400 - 2500 MHz region, may sometimes interfere with each other. It’s worth trying a different channel or band for that reason.

  1. What is ‘group co-ordinator’ and how do I set it up?

GC is the first device in the group - the one that receives the BT transmission in your case and passes it to the other grouped/paired speakers.

  1. Regarding FLAC playback, the files are 16bit 44kHz, and the codecs for FLAC are installed. I can play the files with WMP on my PC with no issues.

Thanks,

Pavel

Here’s a Sonos support page showing the file types that Sonos supports…

https://support.sonos.com/en-us/article/supported-audio-formats-for-sonos-music-library

I can only assume something is going awry, perhaps caused by transcoding within the WM App. Maybe try the same .flac tracks with a different brand of speaker using the same connection (if practicable) and see what happens in that case. If the issue persists then it maybe best to first reproduce the issue on your Sonos device, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

Hope that helps.

Airgetlam
Terms & ConditionsCookie settingsAccessibility statement