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HiI have changed my wifi at home and I am going round in circles trying to connect my Sonos Speakers.I have a Sonos Beam and two Play 1’s that I use as surround speakers.I have tried to factory reset all of them. I think I have connected the Beam, but the Play 1’s just keep saying can’t connect. Seems to be I need to go back to S1, but S2 won’t let me do that, not that I really know what I am doing.Why is it this difficult?? Any help would be appreciated

I have an arc, 2-sonos1’s, and mini sub. It was hooked to my tv, but I want to relocate everything a distance away and listen to only music.  Can I move everything and connect by wifi or bluetooth? I tried this, but my sonos app can not see the arc or sub.

Hej, Simpelt spørgsmål. Hvordan skifter jeg mellem DR’s radiokanaler via stemmestyring?Altså: “Hey Sonos play …?“Musik går fint, men hvordan finder jeg det ord der trigger en radiokanal - “P1”, “DR P1”,“DRLYD P1”,  “TuneIn Radio P1”, etc Jeg har et setup med Sonos Voice Control  + Apple Music/ Sonos Radion som standard tjeneste. Har prøvet at sætte dr’s kanaler som favoritter i ‘my Sonos’ for at hjælpe den lidt på vej - Er i tvivl om man kan med det givne setup?Bonus spørgsmål: Hvordan spiller man udvalgte podcasts-serier via stemmestyring.MvhMads

I’ve seen this was a problem from months ago, I got a new system and it’s not showing Spotify in the app and can’t connect directly via Spotify, airplay does work, and other app like SoundCloud does work.i have already reset all the system (twice) I have talked with support for an hour( we went through all the basic solutions they knew)  got disconnected because a mistake of mine.

Hello!If this question has already been asked, I apologize.My question is related to the return policy. The policy says that the item must be returned within 14 days of requesting an RMA. Is a return still eligible even after 14 days of requesting an RMA? (it is still well within the 100-day return window they have here in Sweden). Thanks in advance! 

Can I connect Sonos Era 300 and Sub Mini on Apple TV 4K?

Just noticed my Pair of One SL's and Move have had their 15% Upgrade Promoted to a Limited Time 30% Offer. For Arguments sake, say the offer ends on 29th February, if I do nothing, my upgrades go back down to 15%. What if I add the Upgrade to my account, whilst at 30%, Come the 1st March, will it still be at the higher percentage, I hope so, as I don't have the funds yet to upgrade 😟. Thanks in Advance.

Is there a way to pick Atmos over UHD as the default playback format if both options are available while streaming via the Sonos app? For example, De Selby Part 2 by Hozier has UHD and Atmost tags on Amazon music app. However, I can only play its UHD version via Sonos. PS: I have the Spatial Music option enabled in the Sonos app.Thanks!

My Sonos Connect can no longer play any music following an update to the SMB package on my Synology drive. I’ve followed the guides about setting up the appropriate SMB1 access allowing NTLM access, but when I try and connect, I just get “access denied” even though my S2 products are pointed at the same share. The NAS logs show the S1 product connecting but the Sonos app is throwing the error. Has anyone else experienced this and does anyone have a solution?

I am trying to connect a Sonos Port to my existing Sonos system. I have the line out going to a Sony receiver and the line in coming from a turntable that does not have a preamp. The turntable sounds is low coming out of my Sonos speakers and I can’t adjust it from the app or the receiver? Any thoughts?

Hello, all.I will occasionally get a prompt to update the Sonos controller on my (Windows) desktop app. (Sometimes I will simply navigate to Check for Software Updates, too, as a good habit.) Either way, when I do, I get an error message that the process failed … but when I try again, I get a reassurance that “No Update Required,” and my “Sonos system is up to date.” Well, that’s great. But then what was the error message all about?This has been going on for years, but I can’t tell where to look in the menus to determine if I really am running the latest, best version of the controller/software. Several of the online community threads brush close to this issue but never really address it squarely. Thus this post.Yes, I have tried restarting the computer. Yes, I have tried uninstalling and reinstalling the app. Yes, I have reset the controller with my speakers. Yes, I have tried rebooting the router. And, no, there is nothing wrong with my wireless connection.(I just thought I’d save fo

I recently switched from deezer to spotify.Accessing spotify source from sonos I do not see “liked songs” playlist. Where am I wrong ?Thanks

I have a Synology NAS drive with all my musc and have created an account for the sonos system. Total Songs = 47900 +Library Settings default All display In iTunes with no issue.When I update libraray on Sonos App Windows 10 some tracks never update and are missing when wanting to play an album of an artist. Also same happens updating Sonos App on iPhone or Samsung. Anyone know what I am doing wrong, or please offer suggestion for me to resolve,  

Ok so I have the Arc, the Sub, the Amp and two in ceiling speakers and I use Apple TV for my streaming video and music.  I have just added 2 speakers (pre wired) in the ceiling of my patio. What is the best way to stream music to my patio speakers? I’d like to have a separate music tuner from my tv so I can still watch TV while playing music on the patio. I’d like to keep everything Sonos if that’s an option. Any advice would be appreciated. TIA, Todd-Orlando,Fl

Currently I have an ARC and two Gen 3 Subs and a pair of ERA 300 for the rear channel. I was looking at adding a pair of Sonos 5 speakers to the from channels of the surround system for more immersive ATMOS experience.  Is this something that will be possible in the future or and configuration that is possible currently that I am not aware of?

Sonos One set up in “Bedroom” with a Sonos One SL stereo pairWith built in Alexa and Sonos voice assistants:When I say Alexa play BBC Radio 2 , she says “playing BBC Radio 2”, and then…silence.When I ask Hey Sonos play BBC Radio 2, it says “Okay, playing BBC Radio 2..  then silence.It does the same with any radio, the BBC App, Rayo, Tunein etc. I tried resetting my Sonos One to factory settings, re-added it, and still exactly the same thing happens. I connected it with ethernet cable. Same thing. Sonos Arc set up in “Living Room” with Sonos Sub and two rear Sonos SL’s. The Arc is ethernet wired and connected to TV with HDMI.With Alexa:Will start playing a radio station when asked, but when you ask it to stop, it ignores you. If I ask Alexa to play Radio on Bedroom on the Alexa phone app, it works ok.  This has all started happening in the last two weeks. I have rebooted everything, removed and re-added Alexa, Factory reset the Sonos One 3 times. I don’t know what else to do.

Despite being plugged in and sat on the charging base my roam speaker won’t charge. It’s now flat and unusable. I’ve also recently changed broadband providers so I can’t see it on my system either as I can’t add it to the wifi!where do I start please?!  

I have the Sonos Beam Gen 2, Sonos sub mini, Apple TV 4K 3rd gen, and a PS5. Whenever I play movies or video games that either have Dolby Atmos sound or LPCM sound, my Sonos Beam randomly reduces the volume then goes back to normal. This started with the previous Sonos Beam Gen 2 update.

Having an issue with Apple Music playlists not visible within the Sonos app, I’ve tried removing Apple Music from services and adding back to no avail - could anyone recommend how this might be fixed? TIA

I am looking to set my living room up with a 5.1.4 overhead speaker setuphttps://www.dolby.com/about/support/guide/speaker-setup-guides/5.1.4-overhead-speaker-setup-guide/ I plan to use sonos amp+arc+sub+2wall speaker either side of tele+2 wall speakers either side of sofa+ 4 ceiling speakers as per the dolby design. Amp will be in loft with eArc link to TV via hmdi/cat6aQuestion is if I can only have 3 pairs of speaker on the amp how do I connect the 4th pair so it is all in sync with the TV. Thanks 

Our router had been reset and I cannot now find my system neither can I access my account, system and services/voice on the app.  Phone or iPad app cannot find the system???????

Setting up new Five. Get to the point it is showing in system but unregistered. Try to register and get message must perform factory reset to register. perform factory reset. shows in system tab but unregistered. must perform factory reset in order to register. etc, etc, etc. 

After using an Orbi mesh network along with a Sonos network with a collection of both wired and wireless connections FOR YEARS, as of December 2023, my Sonos system informs me that I’m an idiot. Well, not exactly, but suddenly I can not use the Sonos network - not one component, not one attempt at using the “let’s fix it” prompt has worked after maybe 15+ attempts with unplugging & resetting Sonos components as well as Orbi routers, and even my Verizon modem (which has never been used as a router in my setup).I had updated my Orbi routers to the RBRE960 version from my older RBR50 system back in September 2023 - and not one hint of a problem since then.I am at my wit’s end as to how to correct this - tried to connect to both my primary Orbi network as well as the IoT “sub” network broadcast by Orbi.  Neither will connect.I have 50+ smart devices connected to this Orbi network, both wired and wireless, and cannot figure out why, after months of the new Orbi being online and working

Hello.If I use the upgrade offer on a unit, fx Sonos Playbase, will the unit be deactivated afterwards using the upgrade?Kind regards Rene

Is anyone having problems with Pocketcasts on Sonos S2? I subscribe to a good number of different podcasts which were all working fine, but since this morning all BBC podcasts no longer play. I get the familiar error ‘the connection to the pod casts was lost’ I have tried re-authorising the account, also deleting account and setting up again but this has made no difference, The effected podcasts are available and working using Pocketcasts outwith Sonos.