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My roam is connected to the wireless charger but shows no signs of life.

I have connected my SONOS Playbar to my iMac via the former’s optical connection. I bluetooth (and have the option of hardwiring) the iMac output sound to a receiver that converts it into a digital optical signal that then inputs into the Playbar. I have the SONOS App both on my iPhone and my Desktop. The Playbar is configured and set up on both platforms. When selected to ‘TV’ the iMac sound output works on my Playbar, however after a while the SONOS App defaults to ‘Music’ and prevents the iMac sound output reaching the Playbar. Why does this happen and how can I stop it?

Is it possible to downgrade from an Arc to ex Beam in Sonos upgrade program?

Does Sonos provide warranty in India for products which are sold in the Indian market ? Also does Sonos provide services which are out of warranty in India ? 

Hi, I have a family room which has a seating area around the TV with a Beam 2. Across the room a few metres I have a pair of Era 100’s. One Era is in the kitchen area and the other is in the dining area. Can I use the 3 speakers as 3 zones so split the Era 100’s into 2 zones and run them as mono? Therefore the kids could watch TV quietly using the Beam then I could listen to radio in the kitchen and have the dining room Era off. Then at a party turn on all 3 to have the party mode or use the Era as rears for the Beam when a film is on?. Is this possible? Thanks Sam

can a play3 and a roam be used at the same time

I have been trying to connect an old Sonos Connect that was previously connected to my account but has been unplugged for a year. When resetting it and trying to add it into my current setup which is 6 other Sonos Connects and 2 Connect Amps. It prompts me to sign into an account to complete setup. I sign in using the same email and password that the other ones are on all on the same network ssid. But it seems to have created a partition some how. On my phone S1 sonos app i only see the newly added Connect. but on my computer s1 controller I see the other 8 in their correct groups and no sign of the newly added one. Its like it didnt add it to my account or something. I have probably spent around 6-7 hour troubleshooting and finding every forum and video possible and this is the farthest i have made it trying to connect it to my current system. I have performed many resets and re pairings.

Just asking about using the eq. I surely hope the eq is more than just two lines ( bass and treble ) using slider to adjust. The reviews I read were really topping up EQ. They made it sound like you had infinite ways to adjust. Hope I’m wrong cause it may go back

Dears, I noticed severe quality degradation since system was updated to 16.1.1. Sound is breaking every 30-60 sec. Any solution here? My set: Beam 2 + MiniSub+ 2xOne

Hi all, So I have 2 front and 2 rear in wall architectural rectangular speakers and 4 in wall architectural ceiling speakers. This is for a TV setup. Originally I wanted a 5.1.4 setup but wanted to stay with Sonos for ease.I know I can set up the front and rears with 2 Amps and surround, making a phantom center. Is there any solution to add in the ceilings with another amp or two into this setup? Do I need to just get a receiver, and if I do will the phantom center be less effective? I'd prefer not to add an Arc because of the crowded look between the TV and mantle… but would consider it if it was the only solution.

Hey all, I recently changed to sky broadband from BT and since changing I cannot get my speakers to connect to the new network.I have separated the 2.4 & 5ghz channels and also turned off the sync and still nothing it's done my head in so much. Anybody know what settings are required to get them working?. I'm trying to setup up a play 1 & 3 and also a beam. Many thanks for any advice in advance also. 

Bonjour la communauté, j’ai un système sonos s1 qui fonctionne bien et qui n’est pas compatible avec S2.j’ai acheté une Ray que j’ai branché sur ma TV avec un câble optique qui a fonctionné immédiatement.j’ai eu le malheur de vouloir la synchroniser avec le reste de mon système S1 ; je me suis rendu compte après coup que la ray n’était pas compatible ( uniquement S2)j’ai réinitialisé la ray en espérant tout effacer et la rebrancher sur ma TV et m’en servir que pour le son .depuis elle clignote en vert mais ne fonctionne plus ;pouvez vous m’aider SVP ?j’espère ne pas avoir tout planté    

I have 7 Sonos Move speakers, all in “play all together same source” mode and in trying save a playlist I get the message "Sonos doesn't have enough free space" when saving a queue as a playlist". There are no playlists in my Sonos Playlist area except for ones (named but blank) that have been named but not saved to as I try to figure this out.  The mp3 files all come from a hard drive that is connected to a router. I recently replaced the router, re-connected the Network Drive and all is seen by Sonos. My current attempt at a playlist has 8428 .mp3 files so not over a 10k limit etc.

This a question asking for suggestions: I oriiginally had the play 3 and 2 play 1s to play music in our dining room. A few years later, I invested in the Sonos Arc and am now using the 2 play 1s as rear speakers for our tv setup. So what’s the best use now for the play 3 - which is no longer involved with the Arc setup?

I have two questions: I recently purchased a samsung the frame tv and have a Sonos beam sound bar. The sound bar is connected to the One Connect box and produces volume, but there is no way to control the volume using the Samsung remote. Can I change this?   I have two Sonos One speakers that are connected to my living room. I tried adding the beam to the same Sonos group, but I get an error that my app is not the right one. I’ve uninstalled the Sonos 1 and Sonos 2 apps about twenty times, and I cannot get the app to recognize the sonos beam at all?

I am a long term customer of Sonos. Currently I own more than 20 devices. In my home theater I have an Arc, two 300's, and two Subs, one of them is a Gen 1 and the other Sub is Gen 3. My Gen 1 Sub shows as "Not connected", and for a couple of years now… I tried resetting many times, changing positions, etc. I don't know what else to do. Any recommendations? 

I’m ready to dip my toe into the Sonos ecosystem and am looking for some advice.I’ve been streaming Spotify in our kitchen daily for the past eight years using a first-gen Amazon Echo. I’m excited by the prospect of better sound quality. An Era 100 seems like an easy decision... Swap out one smart speaker with Alexa for another with much better sound.However, I’m wondering if I might be better served with a Beam Gen 1 or Gen 2, as it could serve as both a smart speaker for music streaming and an upgraded soundbar.For context, my family lives in a small two-bedroom apartment with a combined kitchen, dining area, and living room. Our TV is an old LG with RCA and Optical outputs only. Right now we have it connected to a Visio sound bar from 2015 that is pretty mediocre.There are so many variables I’d like to optimize around and it is kinda overwhelming. I want into the Sonos ecosystem. I want to keep costs low, ideally get something refurbished or used, but also get something reliable tha

I would like to disable my Beam and only enable the 2 Five and my sub while playing music.an option should be added.a similar option is already available for the sub and the surrounds.

Hi I want to take an old Play 5 & use it from a similarly old iPad mini at work on a different network. Do I need 2 accounts? 1for home & another for work?

A few months ago we added a Sonos Arc to our LG G3 TV.  It worked great except that volume control only worked on the TV remote, but not the cable remote.  Then one day the volume control suddenly stopped working on BOTH remotes. So I can hear the volume but I cannot adjust it except by getting up and doing it by hand.  I’ve tried the LG Magic Remote specific instructions listed elsewhere, but they make no difference (when they even match what’s on my tv).   I’ve tried resetting the remote, making sure CEC is enabled, and changed just about every setting on my TV, but none of it makes a difference. Getting increasingly annoyed.

Has anyone used military discount?  I saw ID.me show 25% military discount for Sonos.com, I log in to my ID.me account as it already had my military record.  It generated a code and redirect me to Sonos.com.  I add sub and speaker to cart but the coupon code is showing “Coupon cannot be added to your basket”.  Anyone know if this is an error or is ID.me discount is only marketing gimmick?  Thanks in advance.  

I'm currently using a Denon AVR with 5 Teufel speakers connected to the AVR with cables. The Samsung TV is connected to the AVR via ARC HDMI. Now I would like to transmit the TV sound in another room parallel to the 5 speakers. Which AVR / AMP do I need and is it even possible? 

I figured out how to make a speaker group in the Sonos app, the only issue is when I ask Alexa to change the volume, it only changes it for the one that was activated using Alexa. I tried making a group in the Alexa app combining the speakers into one, but nothing happens.

HiHere is my diagnosis number **************I have stuttering issues since I have connected my Sonos Move to my setup.I am connect wirelessly with my Playbar, Play3, Move. I have this mostly when I connect with my PC that is connected to my Sonos connect Gen2.What could be the issue.The sonos move is sitting right next to my sonos connect and the connect itself is 3m away for my exposed Wifi router.Internet connection is stable.I would love to hear your feedback on this.ThanksModerator Note: Modified in accordance with the Community Code of Conduct - diagnostic number removed as identifying information

I currently use my turntable with my Era 100 and also have a cd player that I connect.I am due to purchase another Era 100 and was wondering if I can connect my cd player to one era and the turntable into the other using the line in ports.  Would this work and does it show you have two line inputs on the App?