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Evey time I try to connect to my Play:5 on another network, I get all te way through until the last process, where I get the last message (see below).  We tried this on other wi-fi networks and get the same message.  All other Sonos connect without a problem.     

For reasons not relevant here I had to resubscribe to Qobuz with new account credentials.  Sonos is still showing playlists, albums, etc from the old account and the new account at the same time. Since I don’t remember which was on which account, I frequently start to play something from the old account and Sonos goes all algo agro on me.  “No can do” it seems to say.  Except it says it in far less poetic ways.  How do I get rid of all of those defunct sources from the old account? I would think that Sonos would just sync with the credentials it has NOW, and not show stuff from an account that is no longer active, but sadly it ain’t doing that. And, of course, I can’t go onto the Qobuz website and manually remove that stuff because, well, the account doesn’t exist any more.  

Hi, my wife and I both play our Shazam tracks via our iPhones through our Sonos amps. For some reason a few weeks ago it started only listing and playing her Shazam tracks on my app. I have no idea why it has stopped accessing mine as the Shazam app has them listed correctly. It is really annoying as I can no longer just play them as a playlist, as I used to.  Any suggestions as to how to solve this would be much appreciated!

This appeared two years ago as Deleting ghosts from my Sonos Music Library but the answer doesn’t work for me.I use my iTunes music library as the source for the Sonos music library.  I regulary update the Sonos music library when the iTunes library changes.  ITunes imported an unrecognizable album and named the tracks: Track 01, Track 02, etc.  I used the iTunes Find Info to change the album name.  Everything went into Sonos including the ‘Track 01’ ‘Track 02’ song titles.  I then went into iTunes and used Find Info to manually enter the real Track names.  I used iTunes to delete the Track 01, Track 02 files and confirmed they were not in the iTunes Music folder.  Everything looks correct in iTunes AND the iTunes music folder.  I then reupdated the Sonos music library.  Now, for each song I have two selections: The track name I entered (correct) and the original Track 01 . . .  I can’t see how to remove the Track 01 . . . from the Sonos Library.  These don’t exist in the iTunes librar

Having an issue for a couple days now. The app doesn’t load completely. My system works when I choose to play through the Spotify app and my network is working.  I’ve uninstalled and reinstalled the app and signed in and out several times. Same outcome of dead screen.   

I have had two Sonos One SL speakers for ages that work fine. Today I tried to connect a new third Sonos One SL speaker. I did the updates etc but it says this error for the new speaker: "Incompatible Software Versions. The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled".Please can someone tell me a simple and quick fix for this please. Thank you

Would the addition of a Sonos amp to my current system provide an improvement in sound quality to justify the purchase?I currently have an Arc, gen 3 sub and 2 x Era 300s as surrounds, LG Oled 55” tv connected to Arc via Earc If my reply is positive is the installation relatively easy?i am aware that you can add further item’s and speakers etc but that doesn’t concern me at present except for maybe a turntable at a later date.Thank youMartin

I jumped on a recent Sonos Move (gen1) promotion and purchased it. However when the unit arrived, it was damaged. The shipping box and the Sonos box showed no signs of damage whatsoever. Sonos agreed to exchange the unit. However, rather than sending me a new unit, they sent me a certified refurbished unit. Extremely disappointed with the experience, I requested a refund. Multiple service reps assured me that they would send me a Return Label and process a refund. However, it’s been multiple weeks and multiple representatives. The latest is that the Order Status has gone from Return Initiated to Fulfilled. I’ve inquired again on the status of my return label and the context of this order status change. This has been a hugely frustrating and disappointing experience with Sonos. Does anyone have any recommendations on escalation paths?

Hii am looking to switch over from Spotify to Tidal.but one of the main features I use is Spotify Connect, where I can select my Sonos speaker(s) from within the Spotify app.i read that the same should be possible from Tidal app, but my Sonos speakers don’t show up in the app.. (Screenshots above show Spotify app and Tidal app next to eachother).And I KNOW that I can use apple AirPlay but that is not what I want, because my phone doesn’t always have good Wifi reception, so I want the music to be streamed directly from the Tidal Server to the Sonos speaker and not going through my iPhone.  BONUS QUESTION:Is Tidal integrated with Sonos Voice command? Currently it is still not possible to search for Spotify music via Sonos Voice command.

Why isn’t this issue resolved? And if it is, what is the actual solution? For a couple years since owning the Arc and all the other prime Sonos Speakers & Sub, everything worked fine. Now, the sound when coming through the TV, will randomly go to near silent for 5-seconds at a time, then resume normal output. My brother has the exact same issue, suddenly- so this isn’t a personal problem - and this problem is all over this troubleshooting website. Why isn’t there a definitive common solution for a very well defined Sonos problem. My “Vizio” (yeah, Vizio) surround system in my bedroom has zero issues. What the heck? Just sayinThank you

Anybody else experiencing laggy performance on the S2? Mine’s horrible, volume control takes an age to adjust and going back the app after songs have played, it takes forever for the song that’s playing to update on the app.  I’ve had Sonos gear for the past 10 years and honestly long for the days when everything just used to work… 😢

I have 2 different Ghz connections at home. A 2,4 and 5 Ghz. The amp can't find the 5Ghz connection. Why is that?

I have two Era 100 speakers that are paired. Music will often cut out in one of the speakers for a few seconds before coming back on. You can’t really hear it if you’re a distance from the speakers but you can really notice it if you’re facing them with one speaker on your left and right. It almost feels like the music is bouncing between both of the speakers. Any suggestions for how to fix this?

I have a Sonos Playbase that is no longer connecting to Wifi. It only works when connected via Ethernet cable. I have tried via Sonos S2 and S1 apps but it just doesn't create that temporary network or adjusts to my new network (it was previously wired). I have heard some previous discussions about the wifi card failing, but not sure if it is my case or if I'm just doing something wrong. Any way to run a diagnostics? 

Non riuscendo a connettermi ad Alexa ho eliminato il mio account vorrei poter continuare a mantenerlo attivo

Will dolby atmos work with games and movies from pc->TV output?

Hi, Can I connect the streamer directly to the Sonos Beam to listen to music?

In the Sonos app, spotify works for Playlist and Numbers and all others….but when I select Albums (my libary) I recieve a time out failure…..spotify connection renewed, sonos app reinstalled, chatted for hours with Sonos and Spotify….no resolution…..issue occurs on Desktop (W10, Iphone, Ipad)

My Samsung Frame (mod QE65LS03RAUXXC, Firmware v. T-MSMDEUC-1420.0) have recently startet to use internal speakers instead of my Sonos Arc. To get the sound through the Arc I have to go to "Input Signal Plus" on the Samsung TV and enable or disable (doesn't matter  which order) a couple of times, and then sound flows through the Arc as normal.. That is until next time I power on the TV. The Arc is connected to eArc HDMI 3 on the Samsung one connect.I’m running ver 16.1.1 78152020 on the Arc.Anyone else encountering this problem?

Hey everyone I have an issue with my Sonos Move 2 speakerAs said in the title, my left tweeter suddenly stopped working. I tested via audio sample with distinct left/right channel changes, confirmed it myself laterSpeaker is currently running latest updateSystem version - 16.1.1 (build 78152020)Sonos OS - S2Even though you can’t hear it much due to main speaker being still in tact, tbh I’m devastated, I only bought it in FebruaryAnother problem is that I bought it abroad, there are no official Sonos representatives in Georgia, so I have no idea where can I go for potential repairsMy questions to community:​​​​​​​Have anyone experienced the same issue? If so, did you fix it? How can I 100% confirm that this is a hardware issue?

Hi I have a stereo pair of Era 100s setup in a room. I have activated Sonos Voice Control on the right speaker.When I issue an alarm command “Hey Sonos set alarm for 5 minutes”, the right speaker responds confirming the command, however when the alarm chime sounds after 5 minutes it only plays in the left speaker and I can only turn it off at the left speaker.Any suggestion on how to get the alarm to play in both speakers? And so I don’t have to walk over to the left speaker to turn it off and can do it on the right speaker. 

I've just bought an Era100, showing in the Sonos app as not registered, tried to register lots of times,  uninstall the app, restarted router and phone but it still shows the spanner and says problem with app. Getting extremely frustrated. Can't group other speakers to it.

Recently started using Sonos Voice Control and tried using the command to level out the volume for all speakers. Sonos voice assistant shot back with a confirmation, even going so far as to say, “Setting the volume for all speakers to 20%,” but when I checked the app for confirmation I was getting different volume levels across the board. Anyone else having a similar experience? Tried doing a quick search but the only solution I found was the one I previously employed which required me to go into the app, slide the group volume down all the way, let go for half a second, and drag the slider back up.Any insights would be appreciated.

BonjourVoilà mon problème Sur mon Play 3. Je n’ai pas trouvé de réponse. Play 3 configuré en Wifi à partir d’une box fibre Orange et un répéteur wifi. la configuration du Play 3 se fait sans problème je me connecte à partir de l’app S2 sans problème sur le Play 3 pour faire des recherches et lancer de la musique. le problème une fois la musique en cours message « connexion impossible remédions à ceci…. »j’ai suivi le re-configuration mais toujours même problème. j’ai déplacé le Play 3 plus près de la box orange toujours même problème. Sur l’app j’ai supprimé le Play et refais l’installation complète, toujours même problème. une fois la musique en route perte de la connexion et impossible de reconnecter le Play 3. seule possibilité pour arrêter la musique est le bouton pause sur le play 3. j’en suis arrivé à me dire que je vais changer mon plat 3 par une autre marque. Quelqu’un a t il déjà rencontré se problème ?une solution ?cdtJean-Pierre Moderator edit:Google Translate-Good morningTh

Bonjour,J'ai effectué un retour car le modèle n'est pas celui que voulait mon conjoint, j'ai eu le bordereau de retour et ai posté le colis dans un point relais comme demandé, je n'ai pas de nouvelle sur le transport du colis. Comment savoir s'il est réceptionné chez Sonos?Merci d'avance Moderator edit:Google Translate-Good morning,I made a return because the model was not the one my partner wanted, I had the return slip and posted the package at a relay point as requested, I have no news on the transport of the package. How do I know if it is received by Sonos?Thanks in advance