help for my roam

  • 27 April 2024
  • 1 reply

Hi , 

i have a problem with my sonos roam, it doesn’t light up anymore and doesn’t play any sound or music . 
it’s recognized by the app , appears as linked with the bluetooth on my phone and on the app. It’s seems to work but the sound doesn’go out . 
No sound , and no del orange blue or white  … 

i don’t know what to do …. 
Does someone knows what happens ? 


Best answer by Schlumpf 29 April 2024, 00:25

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Userlevel 7
Badge +16


First I would try a forced restart (after charging the battery) by holding the power button constantly for about 15 seconds. 
If that doesn’t work, I recommend a factory reset because of led not showing any reaction. 
Last option will be to call Sonos support team.