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Baffled by ROAM

  • 28 April 2024
  • 1 reply
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I went to use my ROAM the other day and it isn’t paired with app - can’t find it!  Tried to connect it but NO. Haven’t changed router. Rebooted router, etc. as per the help sheets. My ROAM has the orange / red light at the bottom on or flashing. There is no response to the back button when it is pressed. No sound - chime to start or turn off. It doesn’t turn off! I can only get the orange / red light. Is the ROAM faulty?  The app seems to be working - have started it a number of times and there is no change. I think it is the speaker itself. Any suggestions?

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Best answer by Bumper 28 April 2024, 13:59

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You should contact Sonos support, hopefully they can help you fix it or send you a new one. 

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