I am a long term customer of Sonos. Currently I own more than 20 devices. In my home theater I have an Arc, two 300's, and two Subs, one of them is a Gen 1 and the other Sub is Gen 3. My Gen 1 Sub shows as "Not connected", and for a couple of years now… I tried resetting many times, changing positions, etc. I don't know what else to do. Any recommendations?
Answered
One of my two Sub always gets disconnected
Best answer by Airgetlam
The first thing I’d look at is the wifi interference FAQ, to see if anything there applies. If not, I’d submit a system diagnostic , and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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The first thing I’d look at is the wifi interference FAQ, to see if anything there applies. If not, I’d submit a system diagnostic , and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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