Answered

Changing my ISP to GigaBitNow. What bandwidth and router supports Hi Def streaming for platforms like Tidal, Apple Music on Sonos Beam Gen 2?

Why can I barely hear my tv but the volume on my Sonos beam is at 75%

Hi , i have a problem with my sonos roam, it doesn’t light up anymore and doesn’t play any sound or music . it’s recognized by the app , appears as linked with the bluetooth on my phone and on the app. It’s seems to work but the sound doesn’go out . No sound , and no del orange blue or white  … i don’t know what to do …. Does someone knows what happens ?  

Can I adjust the sound spectrum on my Ray to eliminate or reduce the low frequency booming sound from the speaker?

I went to use my ROAM the other day and it isn’t paired with app - can’t find it!  Tried to connect it but NO. Haven’t changed router. Rebooted router, etc. as per the help sheets. My ROAM has the orange / red light at the bottom on or flashing. There is no response to the back button when it is pressed. No sound - chime to start or turn off. It doesn’t turn off! I can only get the orange / red light. Is the ROAM faulty?  The app seems to be working - have started it a number of times and there is no change. I think it is the speaker itself. Any suggestions?

WiFi in my home does not reach my Era300s or sub but my Arc is hard wired to Ethernet switch. Will Arc create a network and talk to Era300s and my sub gen 3 for home theatre or do I need to hard Ethernet wire the other speakers too. Thanks in advance.  

I have an Samsung TV with 1 HDMI input, 1 Display port Out, RCA analog out.  The HDMI input is used for Firestick. I purchase several analog to digital converts and none provide audio to the Sonos Beam. Is there a solution for older TV with analog audio out to connect to Sonos Beam?

Hi There, Please I need some ideas.  I have a Samsung 98 inch Neo QLED QN90A (QN98QN90AAFXZA) and a sonos ARC with two ERA 300 for surround and 2 Gen3 subs.  The Arc is connected to the tvs EARC port.  I get sound find and I am able to pass through Atmos, and dolby digital plus and others. I tried to stream from my nvidia shield 2019 and via plex I get sound cutting out. I have tried it via netflix same thing.  I still get the audio cutting out on Youtube and plex on the native TV.  Here are the steps I have tried to fix this: 1-Replaced all HDMI cables2-Tried different input ports for shield3-Replaced my ARC with a brand new one (up to date with latest firmware as of 4-27-2024)4-Replaced my shield with a 2nd one around the house(up to date with latest firmware as of 4-27-2024)5-Tried testing it directly from tv app vs shield same issue6-Tried messing with the settings on the tv like earc auto and off, pass-though on and auto7-Adjusted the delay to sync the earc( this seems to help but

good day , my app on my iphone crashed cant get any music 

Can I take an optical audio signal from a new tv and input into sonos zp80

I have an Onkyo TX-RZ50 AV Receiver and it won’t recognize the Sonos Port.  The Portis plugged into the CD input jack. During the setup of Hardware, the receiver doesn’tallow “works with Sonos” to light up.  Has Onkyo had a computer glitch with the particularreceiver?

I’m trying to delete a duplicate account so I can change the email on my existing account. Can you do that?

Hi I currently have a zone player which connects my record player, but it's only for the S1 app. Do I need a connect gen2 (far cheaper than the port) to replace the zone player on the s2 app? Thanks 

hey everyone. i got myself a refurbished era 300. it came with a good discount and considering the 100 days return policy, i wanted to give it a shot. i love it overall! i was just curious about one thing. I only have 1 unit (not stereo) and i think music gets loud and room filling after 50 percent more like 65-70 range. is that normal? i guess the only reason i ask this silly question is my home theatre setup which is beam gen2, sub mini and 2x era100’s get very very loud. it’s probably a output total watt kind of thing but i wanted to check. thanks

Here is my scenario which i need to explain to hopefully have someone understand my issue and help with my a solution.  So my home is setup with ceiling speakers in every room with their own dedicated amp. The amps are all set up in my basement far away from my tv. I just bought a new Samsung frame tv and wanted to connect the tv to the ceiling speakers in the living room that it’s in, but i don’t have the option to run an hdmi from the living room to the amp in my basement. So what i did was buy a Sonos Ray speaker, connected that to my Samsung frame tv via an optical digital audio cable, and then i was able to add the Ray speaker to my Sonos system via its WiFi and was then able to link the ceiling speakers in my living room with the Ray speaker. So now I’m able to play my tv volume through both the Ray speaker and the ceiling speakers in my living room.  Here is where I’m having an issue. I want to be able to control both the Ray speaker and my ceiling speakers volume with my Samsun

Hi there - I’m looking to buy one of the turntables, but the website says compatible with “select products” - and I don’t see any of my set-up mentioned.  I’d be really grateful if someone could assure me that my set-up (Arc, OneSL’s (as surrounds), Sub) is compatible with any of the Sonos turntables?Many thanks all.

My Sonos was professionally installed 13 years ago.  I have a bridge and a connect:amp.  The connect is wired to two outdoor rock speakers.  It looks like either my bridge died or the power supply did.  I have the bridge connected to my wireless router but there are no lights indicating a connection.  What’s my best alternative to get this up and running without spending much?  Thanks!!

I like to queue up all albums of a composer (or artist) to play so I can work and listen uninterrupted. If I select a composer and click “Play all” the controller adds all the tracks to the queue but sorted in track order not by album, mingling the movements of each composition among other works.Is my only option to add each album to the queue, one album at a time? I’ve saved a few such queues but am hoping not to have to build up a long list of saved queues if there’s a simpler solution.

I have a new Move 2 (which is great--I am already thinking about getting a second one!) and want to maximize the battery life (not how long it can charge, how long the battery lasts before needing replacement). While I like the option of portability, I think the Move 2 will spend a lot of its life on the charger. Should I drain the battery sometimes and if so, how often? Any other tips for getting the longest battery life possible?

Hello Dear Sonos Lovers,Need help with blocking any unwanted bluetooth connexion to my Sonos Move PLEASE! The bluetooth on the back is not turned on but my stepson found a way to control my Sonos Move which is working on wifi! How can I be the SOLE MASTER of my Sonos???🤔🤔🤔Because not beeing able to listen to the music you want at the sound level you like without having someone else in the household controling your device, that becomes REALLY FAST ANNOYING!!!😧😠😤Thanks so much in advance if anybody out there knows how to help 👍😊

I bought a surround package from Sonos (Arc Sub 2x One SL)Have had it packed down for a couple months before moving in the new house, when trying to connect the system I can't get the 2x One SL to the S2 App because they are not compatible.Sonos says on their website that they are compatible with the Sonos S2 App.Whole package bought 10.12.2022 Are there anyone else that has been bugged with this?Thanks 

I have a pair of Apple AirPods Max and was hoping there was a way of making them work with my Sonos Amp to get wireless sound to them via a line in source.  I stumbled upon this link which made it appear it was possible using Bluetooth 5.0.  No luck so far, is this fake news?https://soundscapehq.com/can-i-connect-bluetooth-headphones-to-sonos/For what they say, Sonos would have to output bluetooth which I’m not convinced is possible.

i have a silly question :)i have a portable projector. Halo xgimi+ which has an aux port. Due to my room layout i can only place the portable projector close to my rear speakers which are era 100’s. So the question is, if connect the projector via aux cable to my era 100 via sonos cable (usb-c to aux) would that allow me to use the whole home theatre system?

My sonos arc  not work with alexa, Sonos Skills not showing in alexa app, Problem face last few days, 

Impossible de se connecter à la radio alors que je peux écouter de la musique  Moderation Edit: Added translation by Google Translate- Can't connect to the radio even though I can listen to music