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How can I check whether warranty remaining on Sonos Roam I am considering buying?  serial number given as A103 23 09 C D **************Moderator edit: serial number recorded and removed

Hi.More times than not I have to ask Alexa at least 3 times before it will respond. Dont get me wrong, everytime you speak the light goes green but disconnects straight away but then after 3 attempts light stays solid and carries out your request. Have spoken (web chat) to Sonos but no joy. Sonos had me disconnect  both power cables for 10 seconds ( have 2 Era 100s ) but no change. Then disable the skill from Alexa app and renable but its basically still the same. Does anyone have the same issue and if so fixed it. Its just a bit annoying continuously having to repeat things over and over. Would be grateful for anyone's help or advice. ThanksEddie   

I heard it is possible but I just do not know how even with googling. Can someone please help me how I can connect a Sonos Port to Crown XTI 4002 Amplifier? The amplifier only has Speakon connections and XLR connections and connections for banana plugs.   

I have six first generation and two 2nd generation  speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

What is best way to get started with a turntable to play my old vinyl collection.would like to be able to connect to all my Sonos speakers if possible.Have 3 Play Ones in separate rooms, a sound bar, sub and 2 play ones in living room, and a Move & Roam.do I require my thing extra to connect a Project T1 to the system? 

Hi, I have 5 Sonos components in my house. Four of them are first generation and the other one is second generation. I used to have all of them grouped in order to listen music in all my house. That worked perfectly for many years, but from two months ago, the components are ungrouping and, of course, that immediately stops music reproduction. Has someone here experienced something similar? Is there a solution?  

My Sonos Playbar only has a digital optical input and my TV does not have a digital optical output - only HDMI arc. How can I connect the TV to the Playbar? 

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue.  I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

I am able to connect my Amp/Sub/4 ceiling speakers to my TV, but when I try to connect my Arc, I am being prompted to use the Arc or the other set up.  I would like all the speakers to work in tandem when watching TV.  Can someone please let me know what I am doing incorrectly? thanks!

Hi everyone, I have an issue with my beam (gen 2) and I have no clue what to do, I connected it to my TCL tv with the supplied HDMI cable, and the audio sounded crispy, and then I realized it frequently goes bad... everything is good and the sound is clear and then it becomes muffled for short time(like someone put it in a box) and clears up again, this happens really frequently and hard to keep track of, I tried sending a recording to support and they said they couldn't hear anything wrong…what can I do? this is annoying and nothing helps... I tried factory reset and connecting using optical cable…  The audio is good till 0:08 and turns good again at 0:25i uploaded the audio clip to http://sndup.net/gnn6(googled anonymous audio upload)

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired?  Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away.  This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

I’m trying to add an S2 Speaker.  Downloaded the S2 App and I cannot progress past the screen that requires a subscription monthly/lifetime.  I don’t want a subscription.  Just want to add my new speaker.  Can someone help?

Previously selecting Napster/my music/my artists/some artist used to show a list of albums that I had added to the Napster library.  After recent updates (not sure when) it now goes directly to the artist page without showing the album library information.  If I go on Napster directly it still shows albums I have added in the Music in Library section correctly.Is this functionality that is gone forever?  It was one of the main reasons I have stuck with Napster on Sonos because I like to listen to full albums and finding them sorted by artist makes sense.thanks in advance for any responses

Just got an email from Sonos on the above topic. Not sure how it will affect me. All my music is stored on a memory stick attached to my router which is always on unlike my computer.Is this about to stop working?If so, what is the simplest way to set up my music library? Regards

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

So with my system, I have an ARC, Sub and 2 One SLs. Has anyone upgraded the ONE SLs to the Era 300s? Is it worth it and does it make the whole experience better? Can’t find any YouTube videos by anyone comparing the 2 sets of speakers side by side.

I have three pairs of Play:3’s and an Ikea Symphonisk Frame speaker. All updated to their latest versions, and running on the latest S2 control software on an iPhone. I normally manage my music library in Apple Music, adding tracks or albums there, and then any additions sync across to my Sonos library. All was working until about two or three weeks ago. Now if I add a track or album to my Apple Music library, it does not appear in the Sonos library. I have managed to get it to resync by deleting the Sonos app from my phone, then reinstalling the Sonos app. This sometimes restores the missing music, but not always. But it does not make the syncing work again, so any newly added music won’t sync. I'm finding this very frustrating as I can’t reliably play any new music from Apple Music. Any suggestions appreciated. 

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont  à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services.  The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out.  However, when I search on your site it doesn’t seem that is accurate.  Is Pandora available or not?  If so what can I do to access it?

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network.  Only music and book programs on i-6.  I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years.  Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing.  I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13.  Any thoughts

I have a Sonus sound bar linked to the Arc on the TV.I have now got a Sonus Amp which needs adding to the system and the amp is going power the rear surround speakers.A few questions.What is the best way to wire the sound bar and the Amp? TV only has 1 x ArC connection? (I can get HDMI to both the sound bar and the Amp.)Once the above is confirmed is it a case of configuring the system on the Amp?Regards,Tony 

How can I show recently added songs in a Spotify playlist that I created within the Sonos app? 

HI, I have an issue with my personal system and a few clients have the same problem. When listening to a track using apple music from within the sonos app, if I choose a new track while the other track is still playing it takes 10 seconds or more for the song to change. This I feel is too long and mostly irritating. When using spotify or tidal the transition time is a more reasonable 2-4 seconds. When I use apple music natively on my phone the transition is 2 seconds….My system is very simple, 1 x connect using S1 app…...Connect is making use of wireless comms to unif wifi point.  Any help or inside info on this issue would be helpful. 

With a Roam, can i play a playlist stored in the Sonos app via bluetooth?

Need help in selecting amp, 6 speakers for my outdoor patio (4 indoor and 2 outdoor), I need 3 zones so I can control music in speakers. so basically I have 3 separate section. Lets call it Room 1- IndoorRoom 2 - OutdoorRoom 3 - outdoorEach room will have 2 speakers but I need centralize place to control speaker and can I create zones so I can only run speaker in room I want?Any help would be great.