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Alexa and Amazon music had been working on my system but now it has stopped working. Alexa will acknowledge the request and confirm the song choice but the song will not play. As a work around I tried to use Sonos voice assistant instead and Amazon music isn’t available as a music service in the Sonos app. Also another issue is that my Sonos move isn’t showing in the Sonos app, only my Beam and surrounds (Sonos one so x 2). The app is very poor and extremely slow for what was once a quality product.

I see others have had this problem, too, but comments have been blocked for some reason. Maybe because there's no solution yet? But every time I open the Sonos app if I have music playing the volume shoots up to 100%. I don't touch any buttons or sliders or anything, it does it all on its own.

Can I connect an external turntable to my Beam(Gen 2)?

I bought today an ARC SL (connected to my Sony Bravia TV) and one ERA 300.Both are connected to my personal wifi.I would like to get the TV sound on the (alone) ERA 300 (located in the kitchen) but did not find how to proceed.Any help welcome.Cheers 

Our system will play most radio stations perfectly well. All day long, no problem. Except for Sonos Cruise Control … which drops the conenction about every 30 minutes. It goes quiet for about 10 seconds then re-connects and carries on - until the next time. it will do this all day long, day after day. But only on this one channel. Does anyone have any ideas? (yes, I know its probably easier just to listen to something else, but the Mrs seems to prefer Cruise Control to anything else) 

I have a two ones, a beam gen 1 and a move gen 1. would adding a connect gen 2 improve my sound quality? 

Any advice on this? I'm trying a+d then using code 33919 but my remote is not connecting to Ray. I can use my Sonos app to control volume but I need this to work with my remote so anyone can use the remote to control volume. Any help here? 

Hi, Since last update, 16.1, sonos voice control not working. Before when micro button is on (green) I have white light on speaker, but not now. « Hey sonos, play …etc), simply no respond.  Anyone have same issue?   

My setup:LG 65” OLED (OLED65C3AUA.AUS) Sonos Arc SL  No other devices plugged in to TV  HDMI plugged in to port 2 in TV (e-arc/arc port)  Audio output: “HDMI Arc” with so sound options available (all greyed out on TV)My problem: Sound will stop working after 20-30 minutes. Absoutely no input change, volume change, or app change. Sound goes from working perfectly to being silent. Very frustrating. I unplug/re-plug the power and the HDMI several times and then it works again. What I’ve tried: I bought a new, high-quality HDMI cable and the problem persists, so I am back to the Sonos-included cable. When the sound goes off, the Arc is still on, and the sound still works on the Arc (when I physcially presst he volume buttons in makes the thumping sound) and the led turns on. I have updated the firmware on both the TV and the Sonos, and I have checked the plug connections a million times. Anyways, this is a brand new tv and this is extremely frustrating. Please help. Thanks

Hello,My sonos roam won't turn on or charge since yesterday, it was working perfectly paired with my sonos one, it stopped working so i try to charge it and nothing happen since, i used every usb C cord i have ?Holding the power button for 5, 10, 12, 30 seconds won’t do nothing, the orange LED is not working too.Don’t know what to do ????Merry christmas, i’m afraid that only half of my family will listen to my christmas playlist.Best,  Simon

I am using the Sonos APP, how can I adjust the sound (bass and treble)?? 

Hi. I have just purchased an era 300 to add to an existing Sonos 1 in our lounge. How can I get these so that they are permanently grouped and always come on in sync, either on the alarm or when I ask Alexa. It worked fine when I had two Sonos 1s paired but recognise I can’t do a stereo pair with the different products but i do still want to group them so they play together. 

Hello. Please help. What I want to accomplish is twofold: 1. Group all 4 speakers (2 next to TV and 2 in the back for surround), hopefully giving stereo/surround effect, and allow master volume to be consistently managed by TV remote. As of right now, my TV remote only controls the volume for my Sonos Arc and the two Era 100’s surround in the back of the room. I have to turn the volume of the Era 100’s (that are next to the TV) up and down in the app2. Stream music, using Airplay at moment as I get used to setting up system, without compromising TV volume control when I switch back to TV. 

I currently have a the large Gen 1 sub, a set sound bar, and a set of surrounds. I also have several bookshelf speaker though my home. I do have at least 1 Gen 3 product, the Era 100. I am wanting to add a sub mini to my system to place in another room. I know that you can add a second sub to a home theatre set up. That is not my goal. I just want more bass in another area of my home when I play something on all of speakers. Is this possible? Further more if I one day add another theater set up to my bedroom will I be all to the second sub for that?

Should I set my audio on the tcl 635 tv to passthrough or auto?  Auto gives me multichannel pcm and passthrough gives me Dolby digital 5.1. I get atmos when atmos is offered from Disney plus.  kinda underwhelmed by the arc. My beam 1 seems much punchier trying to nail down these settings for the arc.  Got a mini sub to go along but haven’t installed yet. Room is smaller 14X20 

Bonjour,depuis la mise à jour du mois de janvier 2024 et le passage au nouveau protocole websocket, je rencontre des problèmes de d’appareillage entre sonos et Tahoma by somfy. les enceintes se mettent en erreur. Cela n’était pas le cas précédemment. je vous remercie d’avance pour votre retour. cordialementDaniel

My 2 ERA 100’s will not connect to my Beam

Historically my Music Library sat on my Qnap, as to reduce the time wasted looking for suitable music, my playlists would stream with no hesitation. Not certain after which Sonos update - my library was recently updated, and a laptop replaced which i feel was overdue. Looking back, I feel the original setup was far easier. Reading up on Qnap forum’s I’m now led to believe that Sonos has somewhat neglected updating their SMB protocols.Something that was working has now stopped. Confused as why Sonos has changed controllers between gen 1’s and 2’s. – A product that I was so proud of to mention and promote, has let me down. I’ve have three play fives for such a long time. 

I am in the middle of converting my garage to a mini man cave and I have just bought the Arc sound bar and 2x Era 100’s for surround effect. While they are a few days away from delivery I wanted to understand how they connect so I can have my electrician build the room properly before the new studwalls are erected…From what I understand the Eras need a USB or Optic cable (can someone please explain what the difference in between the two) connection - but does this go back to the Arc or is it hard wired to a power source? I have looked online for video / reddit or anything but I just don’t see enough detail to guide my sparky.ThanksBryan

I Have a Arc SL attached to a 65” Samsung TV via HDMI ARC.Our Sound bar shows this issue usually a couple of weeks after plugging the SB out for 20s and plugging back in. This has always resolved the issue for a couple of weeks and then the issue comes back.  I have been on to Sonos support on 4 separate occasions and also provided the diagnostic events - No Joy. Very frustrated considering this is a very expensive SB.  Firm wear - Fully UpdatedHDMI Cable replaced : Issue reoccursSupport suggested changing the WiFI channel, no impact, issue reoccurs

How can I help play vinyl through my Sonos Beam, sub mini and two OneSL speakers?The system is linked up to my TV and is great but how do I play vinyl through it.Layman’s terms please!😀

My Sonos roam will not connect to Bluetooth. We have tried my phone and my friends. The roam does have battery and I even plugged in too just to be sure. Why won’t it connect? 

I have 4 speakers hardwired to my Amp.  I can play music through the speakers using my phone’s Bluetooth. I have an older model non smart TV that has a Firestick. I’d like to know how I can play my TV through the speakers? Do I need some adapter? Running wires from the TV to the amp is not desirable. Thanks. 

Hii i want to create two sets of sonos in one living roomSet 1two sonos era 300 in the front And one sub gen 3 Set 2Sonos arc Sonos sub gen 3 Two era 300 as soround Can i create two different configuration for this two set and change them in thr application ? I want the first setup to be used as a stereo setAnd the second as a home theatre set Thank you

Sonos S1 Controller hangs at startup on my Mac.  Wondering if there is a solution that does not involve disabling NordVPN.Here is stack trace, seems to be the same as this Sonos S2 issue that was reported for a different VPN product, Analysis of sampling Sonos S1 Controller (pid 22295) every 1 millisecondProcess: Sonos S1 Controller [22295]Path: /Applications/Sonos S1 Controller.app/Contents/MacOS/Sonos S1 ControllerLoad Address: 0x10f1c5000Identifier: com.sonos.macControllerVersion: 57.14.37030Code Type: X86-64Platform: macOSParent Process: ??? [1]Date/Time: 2023-08-26 12:44:22.693 -0700Launch Time: 2023-08-26 12:43:57.445 -0700OS Version: macOS 11.7.2 (20G1020)Report Version: 7Analysis Tool: /usr/bin/samplePhysical footprint: 96.8MPhysical footprint (peak): 96.8M----Call graph: 7920 Thread_922607 DispatchQueue_1: com.apple.main-thread (serial) + 7920 start (in libdyld.dylib) + 1 [0x7fff2032df3d]