No — I don’t believe that anyone here understood that, so I appreciate you clarifying this. 

I appreciate the facetious response.  However, I think every comment here that involves the inadequacy of the IT staff should always mention that they suck.  It.neexs to get to the market place that their IT sucks and will cost you hours and hours over time dealing with inadequacies in their apps and programming.  If that becomes commonly known among prospective buyers, maybe then SONOS execs will hire competent people.  If the IT stooges they have were working for NASA back in the 60s, we never would have made it to the moon.... and a lot more astronauts would have died .

you asked a question, I answered it.  I’m sorry you found my reply facetious.  If we’re being honest with each other, I found your post unnecessary and redundant. 

How’s his post unnecessary , but the other posts claiming the same aren’t ? His point is valid and on point..the speakers are great,  but the app and IT people who designed it are terrible. Maybe you haven’t been reading the endless posts and comments on how bad they are. 

You're first person I've seen who believes that the software developers thought they had  a good working app and convinced management to release it.  Most people, and news media who has gotten some inside information, recognize that management pushed out the release before it was ready despite developers and testers stating it wasn't ready. 

His point is unnecessary simply because it’s been made elsewhere.  Thousands of posts saying the same thing are be default redundant.

His point is also disrespectful, calling people he has no knowledge of pathetic, inept and incompetent.  I’ve no idea what he/‘ does for a living but I could call him incompetent as I have about the same knowledge of his abilities as he has of Sonos programmers.  Why do people think it is ok to jettison respect because they are typing on a keyboard and not talking to their faces?

His point is also erroneous.  He has based it on the over simplified premise that the app is incomplete and buggy.  This is not deniable.  Just to repeat — I agree with him.  However the evidence shows that the app was released because it has functionality required for the imminent release of the headphones.  All software is buggy, but bug-fixing is a long process.  The software writers were denied this extra time.  I’m sure they were very reluctant to release it before they’d had time to get it in better shape.   However the decision to release the app when was, wasn’t made by the software people .  This doesn’t make them pathetic, inept or incompetent. 

Troops are neither good nor bad; it is all down to generalship. All of recorded history has examples of this truism.

Interesting.  Andrew S., you are correct in that you don't know me. I would have no problem telling what I wrote to their (IT) faces that I think they're inept, incompetent and pathetic. They might very well respond with worthwhile explanations and if that happened I might apologize.

However, as a Sonos customer who has spent thousands of dollars for Sonos equipment I have every right to criticize Sonos, it's management and its employees.  You can consider it disrespect all you want.  Whether it is that, or rude, or anything else you might call it, the price I paid for my Sonos system allows me to express my displeasure.  There is a difference between calling out the Sonos software designers as a group and calling them out by name.  If I indentified individuals - which of course I could not do since I don't know them - that would be problematic.  As the saying goes, when I bought Sonos equipment I paid the price of admission and that gave me every right to express what I did.  If it offended your sensibilities, so be it. 

Sonos software has never been better than mediocre, at best, and this dates back to well before the new app. The software has always left a lot to be desired.  If prior to the new app the software was mediocre, that falls on both the software engineers and management. 

Getting back to the new app, as for Sonos management being responsible, that might very well be the case. If so, then they are short-sighted, unwise and certainly don't give a damn about their customers.

Whatever the reality is, the bottom line.... Sonos software sucks - both past and present.  And the best way to get Sonos to address this inadequacy is to get the message out.  Let the marketplace  know.  Repeat it.over and over.  Be redundant.  And. If the message takes hold in the market - and hopefully gets the attention of the magazines and websites reviewing such equipment - and then leads  prospective buyers to think twice about buying from Sonos and even results in a decision to purchase from another manufacturer - then Sonos management might actually make the effort to improve its woefully inadequate and inferior software.  

'Nuff said. 

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Ok I won’t dig over much of what you say as clearly we have differing opinions, and that’s fine.

I will just take particular issue with the above, however.  I do strongly disagree with that whole viewpoint that says ‘you are the employee, and I am the customer, and I can treat you how I like’.  I would suggest that you are (hopefully / probably?) not that person, but that is the reasoning that you give.   It is ok to critical.  However calling someone inept, pathetic and incompetent crosses the line and is simply being rude and disrespectful.  You don’t buy that right, no matter how many thousands you spent.  And besides, it detracts from any legitimate argument you make.   

The internet is a great thing.  It also makes people into horrid human beings due to the anonymity of it all.  The fact one believes they can publicly disparage people they don’t even know, over circumstances they know nothing about, simply because they paid money for a product, is just more proof of that fact. 

I would hate to be Sonos trying to sift though the rhetoric and find information that can help solve the actual problem.

There are actually a few posters who appear to be trying to sabotage just that.  I know of a couple who don’t even use the S2 app (or any Sonos app at all) who constantly post in every thread, off-topic, non-topic, sarcastic taunts, attacks on other posters, just to pile on and keep the chaos going.  One even ironically mentioned your point, blissfully unaware they they are part of the problem. 

My issue is my Sub and I have seen many people mention Sub when they are having connection issues.  I have been trying to post on these threads and see if having a Sub is recurring issue.  Maybe it will help.

Often times, rebooting your router and then rebooting Sonos clears up connection problems.  The reboots during updates can uncover some wonky network problems that a refresh of the router allocation table will clear up..

I have DHCP Reservations for many of my devices including all of my Sonos equipment so that things get back to the same addresses. It’s a must for the work I do.