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Sound Intermittently keep cutting out on Samsung TV.

  • April 24, 2024
  • 9 replies
  • 4847 views
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  • Moni19
  • Avid Contributor I
  • 10 replies

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Hi since I’ve had my new tv set up I’m experiencing issues.

The sound intermittently keeps cutting out which is so annoying 
I went on the Facebook group forum and everyone said to change the hdmi cable which I’ve done but the issue remains. Can you pls assist ? 
 
TV model is Samsung 
 
QE75Q60BAUXXU
 
My set up is 
Sonos Arc
Sonos Sub
And 2 x Sonos Ones
 
The HDMI cable I have changed to is this one 
 
 
 
 
Pls can you assist as it’s really annoying 
 
Thanks in advance 
 

Best answer by GuitarSuperstar

Moni19 wrote:
GuitarSuperstar wrote:

Set the Digital Output Audio Format setting on the TV to Pass-Through, not Auto.

And if you are only using the TV’s native apps, set the HDMI-eARC Mode setting to OFF.

Hi we have tried that and it didn't work sadly :(

Use the TV settings I mentioned above and try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect any other devices to the TV.

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9 replies

Ken_Griffiths

Perhaps switch the HDMI connection on the TV from eARC to ARC and see if that changes anything. I’ve seen posts that mention that some Samsung TV users get a better HT audio experience with eARC switched to ARC only.

G

Set the Digital Output Audio Format setting on the TV to Pass-Through, not Auto.

And if you are only using the TV’s native apps, set the HDMI-eARC Mode setting to OFF.

"Receive with simplicity everything that happens to you." - Rashi
M
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  • Moni19
  • Author
  • Avid Contributor I
  • 10 replies
  • April 24, 2024
GuitarSuperstar wrote:

Set the Digital Output Audio Format setting on the TV to Pass-Through, not Auto.

And if you are only using the TV’s native apps, set the HDMI-eARC Mode setting to OFF.

Hi we have tried that and it didn't work sadly :(

G
  • GuitarSuperstar
  • Lead Maestro
  • 10434 replies
  • Answer
  • April 24, 2024
Moni19 wrote:
GuitarSuperstar wrote:

Set the Digital Output Audio Format setting on the TV to Pass-Through, not Auto.

And if you are only using the TV’s native apps, set the HDMI-eARC Mode setting to OFF.

Hi we have tried that and it didn't work sadly :(

Use the TV settings I mentioned above and try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect any other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
D
  • DT411
  • Lyricist III
  • 6 replies
  • April 29, 2024

Same issues here. SMH

S

After trying the above solutions I still have this problem. I have seen other threads with similar/same problems for non-Samsung TVs as well so I believe this is a SONOS problem.  What other solutions are available? Maybe Sonos needs to replace the HDMI cables (and make them MUCH LONGER!!!)?  Maybe provide a different way to connect?  Something other than turning my stuff off would be great!

Airgetlam
  • Airgetlam
  • 42436 replies
  • May 7, 2024

What did Sonos Support say, when you called them directly to discuss it?

Bruce
E
  • Eppeti
  • Lyricist I
  • 2 replies
  • May 15, 2024

What Sonos Support says? I have talked to them they went for diagnostics, asked to change HDMI cable… Etc… Still same issue.
 

I have :

1GB internet 

Samsung TV 75QLED 72A

Sonos Arc

2 SONOS Subs gen3

Sonos Er100

As my setup. I am using all highend hdmi cables.

 

I have tried all optiona in the forum.

 

P
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  • PipeCL
  • Trending Lyricist I
  • 10 replies
  • May 23, 2024

Same problem without a solution for more than a year, no one in Sonos has given me any solution

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