Answered

Hi.  Are there any isolating stands for the sub mini? 

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one.  Would it be possible to consider adding native USB-C input and volume control to the Era 100?  It would make a fantastic desktop computer speaker.  There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

I have a stereo pair of One SL’s that are on the mantle of our electric fireplace in a living area section of kitchen, dining and living room area. The entire space is probably around 400 sq feet. Anyway, in adding a Roam into the mix do I add it to the existing stereo pair? Or do I simply call the Roam by a different room name and link them together? Also, if I added two Roams would I link as two stereo pairs? I want to add the Roam to have a portable speaker for occasional travel and use on our patio.Thanks,Alan

cst6321We have a Sonos Amp in our home, with pairs of indoor and outdoor speakers (not Sonos Brand), hard wired to the Sonos Amp, and we have no major issues playing music through these speakers, via streaming services and the Sonos App on our phones.For the context of this post, leave the outdoor speakers out of the conversation. This pertains to the in-ceiling speakers we have in our family room and wanting to set them up as surround speakers for our TV.We also have a Sonos Beam Gen 2 connected to our living room TV. We want to connect the Beam2 to the Amp which has the hard wired speakers, to get surround sound. We can connect both separately and even play music from our phones through both the ceiling speakers and Beam at the same time. But TV sound only comes through the beam2, not at all through the ceiling speakers. How do we connect the Beam2 to the Amp for surround sound?

Can my sub be used with Sonos amp and passive speakers

What is the best Trueplay-compatible passive in-wall speaker?

Does Sonos Amp support Dolby Atmos? 

Hi all, since i changed back to utility warehouse for my broadband my sonos looses connection before it has even played 1 full song…… any suggestions for the best broadband group to use for the best sonos experience? 

Hey all,I had a bad experience back in the days of the LG C7 with lip sync issues with the Sonos Playbar & Arc. I’m looking to buy an LG G4 & was wondering with eARC these days if people with LG TV’s are still having lip sync issues or other problems with LG TV’s?Would really appreciate some help from those particularly with newer LG’s like the C3, G3, C4 & G4 etc.

Our new home is open where the family room flows directly into the kitchen. I want to add Era 100 speakers to the top of my kitchen cabinets as a “rear” channel of sorts understanding it won’t be truly surround. Anyways the distance is about 40 feet from the soundbar.  Do the Era 100s have this type of range to play the signal?  As a side note, I was looking at Bose and the range is 30’. Thanks for any help.   

Why do I have to listen to Sonos telling me that I have just put the volume up or down when the system is connected via my arc hdmi port on my tv.  It blocks out sound and if I adjust sound vis controller three times I feel like throwing the system out of the window as all I hear is Sonos volume up hdmi repeated for each time I hit the volume up button.  I then loose the sound track I was attempting to listen too.  why ??? Can I turn this annoying sound/ function off?

Hello Everyone,After a decade of learning from this forum, I'm excited to make my first post.  I’m seeking feedback on my planned strategy to upgrade my Sonos System. This Thursday, I intend to transition from my legacy Sonos hardware, which operates on my 2.4 GHz Wi-Fi mesh network, to the latest models that will utilize my 5 GHz network and operate at 802.11n or better.  I am particularly interested in hearing your thoughts on the potential challenges of switching between these two sets of hardware and these two frequency bands.Current Setup: My existing system includes three Play:5s (Gen 2), two Subs (Gen 2), a Play:3, a Play:1, a Connect (Gen 2), and an Era 300, all running without SonosNet.New Setup: My upgraded system will have three Fives, two Subs (Gen 3), two Era 100s, a Port, and continue using the same Era 300.Networking Gear: I use a Verizon-provided CR1000A router and an AiMesh network setup consisting of an Asus GT-BE98 Pro and three Pro ET12s. Each access point shares th

I hava a sonos era 300 in the center of a room, if I connect 2 era 100 speakers on the opposite corners of the room, can this 2 era 100 speakers be connected to the era 300 as central, and the 2 era 100 act as stereo speakers, but the era 300 as stereo or dolby also?

Since I have a new router I can't find the sonos speakers from the spotify app. I can play music from the sonos app via my spotify account. So spotify connect doesn't work properly.Also not finding the google nest's. I can play music from the google nest's by voice command.  As soon as the music plays I can see that nest in spotify connect, Before I had an experiabox v10, now a zyxel EX5601-T1. I don't use the wifi from the router (I tried though, didn;t make any difference). The router is connected to a switch en multiple Aruba AP205 accesspoints.The sonos system consists of 4 ikea symfonisk speakers in 1 room. 1 speaker is wired to the LAN Any idea how to solve?

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

When I’m listening to my Roam on Wi-Fi using a music service such as BBC Sounds, the music stops every time my android smartphone receives a message.  NB the phone is not actually being used to stream the music to the speaker - it just usually happens to be in the same room somewhere. It’s very annoying !   Does anyone know how I can stop this from happening ?

What is the easiest way to connect a Bluetooth turntable to a Sonos home theater setup with beam, sub and surround speakers. It seems the Bluetooth functionality of the era 100 surround speakers is disabled because they are being used as surround speakers

Hi,i recently bought a Move 2 (not yet received) for the outdoor use on my porch.And now i had that idea, that i can use the Move 2 as a front speaker and my existing one sl as rears for an incredible public viewing of fifa european cup next month.so: can i connect the move 2 with a tv and the sound then goes to the rear one sl’s like my arc is the master to them in my living room.thx for replies and suggestions

The last couple of months, the upward-firing drivers on my Arc and Era 300s (as surrounds) randomly become silent and don’t play any height channel audio from a Dolby Atmos source. This happens with all connected devices (Apple TV 4K, Panasonic UB820 Blu-ray player, Roku Ultra) connected to my TV (LG C3 OLED). I have had to unplug the Arc from power about five separate times to get the drivers to work again. I imagine this is happening to more users, but they probably haven’t noticed because it is just the height channel effects missing from the audio. But it is pretty noticeable when playing music in Dolby Atmos as there are pieces of the song completely missing.If I had to guess, the problem started happening after the 16.0 S2 update. But it could possibly be an LG issue too since I purchased the C3 at the end of January.I have seen one other user on Reddit report the same problem. If any other users are experiencing this, please report it here.@Corry P, please look into this issue.T

Lost internet for about 2 hours last night. Internal network/wifi was fine. The Sonos app couldn’t find any speakers or do anything. I have music on a local file share and Plex.  I ended up airplaying from my phone using PlexAmp, which pulls files off my local Plex server. I was even able to group speakers by holding down the play/pause button. So the speakers were on the network. A variety of speakers (Ones, Move 1/2, Amp).  Is this something goofy with my network or is this just they way it is?

Hi there, I recently repaired (what i guess is a gen 1 play 3 as it doesn't have a play button - just mute and volume) and all worked great - updated it to S2 app and connected via 5Ghz no worries.Then repaired a gen 1 play 5, connected using S1 app as gen 1 play 5 not supported in S2 app.. Realised it had connected to the 2.4ghz after getting some drops while playing Spotify. Tried all manner of resets and router settings to get it to show the 5ghz network but no joy.Can someone who knows for sure let me know if it has 5ghz wifi at all? Just assumed it would as the play 3 does - which I guess is from the same generation. Thanks for any help 👍 

Hello: I’m trying to understand if connecting a pre-amp powered turntable to a port will enable me to play vinyl across my current system. Entertainment roomArc Amp (aux disabled) 2 pair Sonance in ceiling speakers connected to Amp as surrounds.  1st gen sub3 other RoomsSonos Play:1i had to disable my Amp’s aux port for surround to my ceiling speakers, and am curious if hooking a turntable up to a port and connecting that to my system will deliver sounds across this system and other rooms. sorry if this has been answered. 

So many issues that I don’t know where to start! I’ve spent the best part of £10k and it’s so problematic that I’m regretting buying it all! Try again later is the Sonia setup advice! Oh yeah that will help!Moderator Edit: Removed serial numbers.

Sonos one sl speakers no longer play music. They appear in air play menu and can be selected. Apple devices think they are are playing, but no sound comes out. Tapping on the speaker top to change volume moves the volume bar on apple devces, but there is no sound. Actually they play about .5 second burst and then go silent.  I have a home pod which continues to play but all other rooms are quite.  I thought I would reset them, but the Sonos app says I am not on the internet, but obviously I am.frustrated in St. Louis 

I've tried different configurations, every time I run Spotify on the Play 5, it stops and I have to turn the play button back on.But this only happens when I run the Play 5 standalone.With the playbar, the sub and two Sonos 3 it works wonderfully.I conclude that it is a Sonos 5 problem (and not Spotify)Dear Sonos team, is there a solution in sight?************ Diagnose Moderator Note: Recorded and removed diagnostic number. Modified in accordance with the Community Code of Conduct.