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Answered

speaker stop playing

  • March 9, 2024
  • 6 replies
  • 153 views

Why from time to time som of the speakers stop playing?

Best answer by Airgetlam

I’d go with either wifi interference , as @nik9669a suggests, or possibly a duplicate IP address, but there could be other reasons that the speakers are failing to connect to the network. That’s why the second suggestion @nik9669a makes is so useful. 

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6 replies

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  • Senior Virtuoso
  • March 9, 2024

Network interference?


Forum|alt.badge.img+19
  • Senior Virtuoso
  • March 9, 2024

Generate a diagnostics report a few minutes after it happens, then contact Sonos Support and see what they say. 


Airgetlam
  • Answer
  • March 9, 2024

I’d go with either wifi interference , as @nik9669a suggests, or possibly a duplicate IP address, but there could be other reasons that the speakers are failing to connect to the network. That’s why the second suggestion @nik9669a makes is so useful. 


  • Author
  • Contributor I
  • March 10, 2024

Thanks for answers, how do I create a diagnostic report?


Ken_Griffiths

Thanks for answers, how do I create a diagnostic report?

See this link:

https://support.sonos.com/en-us/article/submit-diagnostics


  • Lyricist I
  • May 28, 2024

This has only just started after the app upgrade. Prior to that I never had a drop out.