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speaker stop playing

  • 9 March 2024
  • 6 replies
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Why from time to time som of the speakers stop playing?

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Best answer by Airgetlam 9 March 2024, 11:57

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Userlevel 7
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Network interference?

Userlevel 7
Badge +19

Generate a diagnostics report a few minutes after it happens, then contact Sonos Support and see what they say. 

I’d go with either wifi interference , as @nik9669a suggests, or possibly a duplicate IP address, but there could be other reasons that the speakers are failing to connect to the network. That’s why the second suggestion @nik9669a makes is so useful. 

Thanks for answers, how do I create a diagnostic report?

Thanks for answers, how do I create a diagnostic report?

See this link:

https://support.sonos.com/en-us/article/submit-diagnostics

This has only just started after the app upgrade. Prior to that I never had a drop out. 

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