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LVDent
Contributor I
March 9, 2024
Answered

speaker stop playing

Why from time to time som of the speakers stop playing?

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Airgetlam
AirgetlamAnswer
March 9, 2024

I’d go with either wifi interference , as @nik9669a suggests, or possibly a duplicate IP address, but there could be other reasons that the speakers are failing to connect to the network. That’s why the second suggestion @nik9669a makes is so useful. 

Bruce
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6 replies

nik9669a
Senior Virtuoso
March 9, 2024

Network interference?

nik9669a
Senior Virtuoso
March 9, 2024

Generate a diagnostics report a few minutes after it happens, then contact Sonos Support and see what they say. 

Airgetlam
AirgetlamAnswer
March 9, 2024

I’d go with either wifi interference , as @nik9669a suggests, or possibly a duplicate IP address, but there could be other reasons that the speakers are failing to connect to the network. That’s why the second suggestion @nik9669a makes is so useful. 

Bruce
LVDentAuthor
Contributor I
March 10, 2024

Thanks for answers, how do I create a diagnostic report?

    Ken_Griffiths
    Ken_Griffiths
    March 10, 2024

    Thanks for answers, how do I create a diagnostic report?

    See this link:

    https://support.sonos.com/en-us/article/submit-diagnostics

      Micko888
      Lyricist I
      May 28, 2024

      This has only just started after the app upgrade. Prior to that I never had a drop out. 

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