Skip to main content
Ozpom
Contributor I
May 4, 2024
Answered

playbar wont connect to wifi

I have multiple sonos products inc 2 surround sound setups.  Recently my playbar has stopped connecting to the wifi.  I’ve reset the playbar and router multiple times & still no resolution.  The playbar connects to network if I use an Ethernet cable but that’s in a different room to where the playbar lives.  Have researched extensively and can’t find a resolution.  Any help appreciated as all my other devices connect to the same network with no issue. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
nik9669aAnswer
Senior Virtuoso
May 4, 2024

Assuming you’ve not turned off the wifi, I’d suggest you generate a diagnostics report and contact Sonos support. The WiFi card may have failed. 

View in thread

2 replies

nik9669aAnswer
Senior Virtuoso
May 4, 2024

Assuming you’ve not turned off the wifi, I’d suggest you generate a diagnostics report and contact Sonos support. The WiFi card may have failed. 

GoBuffs
Lyricist I
May 29, 2024

I’m having the same issue, it just happened after the new Sonos update. I also got a new router, bug things went south after the update. Anyone else having the same issue? 

Terms & ConditionsAccessibility statement