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playbar wont connect to wifi

  • 4 May 2024
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I have multiple sonos products inc 2 surround sound setups.  Recently my playbar has stopped connecting to the wifi.  I’ve reset the playbar and router multiple times & still no resolution.  The playbar connects to network if I use an Ethernet cable but that’s in a different room to where the playbar lives.  Have researched extensively and can’t find a resolution.  Any help appreciated as all my other devices connect to the same network with no issue. 

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Best answer by nik9669a 4 May 2024, 10:21

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Userlevel 7
Badge +18

Assuming you’ve not turned off the wifi, I’d suggest you generate a diagnostics report and contact Sonos support. The WiFi card may have failed. 

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