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Contributor I
May 9, 2024 12:59 PM UTC
Answered

horrible update to app

sonos what have you done ? 

the app was working fine - now a nightmare 

no group volume 

can’t shut music off in one room 

no sleep timer 

very very disappointed 

 

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Hornet305Answer
Collaborator I
May 9, 2024 1:33 PM UTC

Agree; Sleep Timer - Gone

Calm Radio - returns error message “Something Went Wrong”

Album Art no longer shows when playing from Music Server

The 3 buttons on the Currently Playing screen no longer brings up a menu - instead an error message “Unable to Load, Some information is missing from the content”

64 replies

Hornet305Answer
Collaborator I
May 9, 2024 1:33 PM UTC

Agree; Sleep Timer - Gone

Calm Radio - returns error message “Something Went Wrong”

Album Art no longer shows when playing from Music Server

The 3 buttons on the Currently Playing screen no longer brings up a menu - instead an error message “Unable to Load, Some information is missing from the content”

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Lyricist I
May 9, 2024 2:51 PM UTC

Agree with the above - this is starting to turn bad for Sonos.  

 

The update has gone through ok on my ipad and all is well (if not as good as before)  However, on my iphone, it keeps asking me to turn on local network settings even though they are already on.  Does anyone have any ideas on this?  Sonos chat has no idea and it is estimated at 85 minutes wait on the phone line?!  

Many thanks!

 

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Lyricist I
May 9, 2024 3:22 PM UTC

Functionality is more important than connecting to steaming services and fancy graphics. This update bricked my system. It doesn’t even recognize my system.

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Lyricist I
May 9, 2024 3:42 PM UTC

Couldn't agree more with everyone.  Sonos need to roll back this app until it actually works.   Most of the time it doesn't recognise my system, and when it does, I can't access my own music on my nas.  Add to that the complete lack of previous functionality, this is a monumental clusterfu*k of an app and Sonos should be ashamed of themselves.

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Lyricist I
May 9, 2024 4:11 PM UTC

Yes, horrible update😡 absolutely nothing is logical - so we need new update!!!

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Trending Lyricist I
May 9, 2024 4:36 PM UTC

It’s awful. I keep losing all my devices. Last night I got a live chat and eventually by deinstalling and reinstalling it worked so I thought all fixed. But today doing exactly the same thing. Useless 

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Lyricist I
May 9, 2024 4:46 PM UTC

I think some type of class action lawsuit should be instigated, you invest thousands of dollars in the hardware and their software, which is the only way to control the system, is useless and buggy. I have been trying all morning to get back up and running and keep getting message "no products found". Right after downloading the ugrade it worked for one day. The previous version was working sporadically at best

 

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Lyricist I
May 9, 2024 5:59 PM UTC

After updating the app yesterday it doesn’t recognize my speakers. Wait time on phone 45 min and no live chat support. Tried rebooting the router but no help. What a mess!

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Trending Lyricist I
May 9, 2024 6:09 PM UTC

I just deinstalled the app and reinstalled twice. The second time all my devices are back. But it did that yesterday and I lost them today. 

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Lyricist III
May 9, 2024 6:12 PM UTC

I can’t even get my app to connect to my system. What an awful rollout!!

 

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