Connecting older amp no play button

5 replies
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I cannot connect my amp to the network. When I try to, it tells me to press play and volume up but I only have mute. So it fails.

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stout27Answer

Contributor II

Support had me reset the app by going to Settings → App Preferences → Reset app. After that everything worked. Closing it and restarting it didn’t work.

Pools-3015

Prodigy I

Are you using the S1 app or the S2 app?

If it is the S2 ap, the old Connect amp with the speaker/mute button is not compatible. You will have to set it up using the S1 app.

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stout27Author

Contributor II

I am using the S1 app. It finds the amp but its telling me to press the pause/play button and the volume up. I only have the mute. When I try mute and volume up it fails.

I press the volume up button, it try's to connect, the light goes white but then it fails. The system does not getting added.

Pools-3015

Prodigy I

Have you tried using an ethernet cable to hardwire the amp to your router?

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stout27Author

Contributor II

Yes, i tried both.

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stout27AuthorAnswer

Contributor II

Support had me reset the app by going to Settings → App Preferences → Reset app. After that everything worked. Closing it and restarting it didn’t work.

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