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Connecting older amp no play button


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I cannot connect my amp to the network.  When I try to, it tells me to press play and volume up but I only have mute.  So it fails.

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Best answer by stout27 22 May 2024, 00:31

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Are you using the S1 app or the S2 app?

If it is the S2 ap, the old Connect amp with the speaker/mute button is not compatible. You will have to set it up using the S1 app.

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I am using the S1 app.  It finds the amp but its telling me to press the pause/play button and the volume up.  I only have the mute.  When I try mute and volume up it fails.

 

I press the volume up button, it try's to connect, the light goes white but then it fails. The system does not getting added.

Userlevel 4
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Have you tried using an ethernet cable to hardwire the amp to your router? 

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Yes, i tried both.

 

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Support had me reset the app by going to Settings → App Preferences → Reset app.  After that everything worked.  Closing it and restarting it didn’t work.  

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