I cannot connect my amp to the network. When I try to, it tells me to press play and volume up but I only have mute. So it fails.
Connecting older amp no play button
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 5
+12
Are you using the S1 app or the S2 app?
If it is the S2 ap, the old Connect amp with the speaker/mute button is not compatible. You will have to set it up using the S1 app.
I am using the S1 app. It finds the amp but its telling me to press the pause/play button and the volume up. I only have the mute. When I try mute and volume up it fails.
I press the volume up button, it try's to connect, the light goes white but then it fails. The system does not getting added.
Userlevel 5
+12
Have you tried using an ethernet cable to hardwire the amp to your router?
Yes, i tried both.
Support had me reset the app by going to Settings → App Preferences → Reset app. After that everything worked. Closing it and restarting it didn’t work.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.