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Good morning, I can’t synchronize my Play 1 with the wifi Vodafone station in Italy, in the last time don’t finds the wifi, how can I to risolve this problem? thank you very much in advance. Best regards Luca B.

I’ve moved house and I have a new wifi router. My sonos is connected to my previous wifi setting and now it won’t let me add the sonos player to my account as it keeps saying it’s not recognised on my new wifi. I’ve tried a factory reset but the app is still not allowing for it. What can I do please?  thanks  

Hello! I just added an Era 100 to my existing Sonos system, which was just two play ones. Everything is working fine when I choose from one of my streaming services. I have an Audio-Technica AT-LP60-BT and my intention with the Era 100 purchase was to connect that turntable to the Era 100 with the line in adapter. I have a 3.5 mm coming out of the record player, that is then plugged into the adapter with the USB-C, which plugs into the Era 100. I have tried two different adapters, but no luck so far. It just says I need to connect a Sonos compatible device. 

I work in a boutique fitness studio and when we try to play a spotify station, there will always be ads that play. The owner says this shouldnt be an issue because we are paying for premium. Is there a way to stop these ads when playing a station on spotify?  

Hi Everyone. I have 3 Sonos devices connected to my Sonos Boost WM: O and one device connected via WM:1 ( home wifi). How do I change its connection to WM:O please ?

I have a playbar connected via optical to my TV. I'm noticing increasingly frequent short audio dropouts normally of less than a second. This occurs regardless of the source whether inbuilt apps like Netflix or STB on HDMI. I've played with various settings on the TV and it does seem related to how the Playbar processes Dolby Digital. All software is up to date and I'm running the Playbar with sub and 2 Play:1s on surround. Any suggestions please?

Where on Sonos 2 do I press the button when the app says ”Make sure the light on your Move 2 is flashing white and green, then press the buttons on it to continue.”

Hi all!I have a Sonos system with an Arc, a Sub Gen 3 and I decided to replace the two One SLs I had as surround speakers with two Era 100s. After removing the One SLs and adding the Era 100s, I had to rerun Trueplay and now I notice something weird I need to check with you if you also notice it. before this upgrade, when listening to, let’s say, music, I often checked sound difference with true play on and off and laying a song without trueplay, and then turning it on during the playback. The transition from trueplay off to trueplay on was clean. Now, this transition is choppy, when I turn on trueolay during playback, the sound gets choppy for a second and the it gets to normal.Anyone notices this as well? Thanks in advance for your input. 

Hi,I have the following configuration:Sonos Ray Apple TV 4K Sony TV KD55AG9BAEPLinked with optical cable.THe audio is slightly stuttering during playback of audio dolby digital / atmos, but enough to be completely annoyingThe TV is setted up to output Dolby Digital Plus. No issues detected when playing sources with stereo 2.0 soundsI have tested:Doing the plug/unplung process Setting up the TV to PCM outputNeither fixed the problem

In my living room I use a Sound Bar, Two “Ones” for Surround and a Sub. I have turned on speech enhancement, but it makes little difference. Is there anything else I can do besides selling my Sonos and buying a conventional home theatre setup which will work much better.I am very disappointed that after all these years of people complaining about dialogue on Sonos that nothing has been done to address this.This is the only reason I cannot recommend Sonos to friends and family.

how do i set up sonos to play my favorites from Spotify?

Has anyone else had this issue? I’m setting up a One SL speaker that I haven't used in about a year. It wont show up on my Sonos account nor can the app find it(I’m on new wifi so the speaker is confused lol). Customer service had me reboot the speaker and restart the app so its as if I’m setting up a new product. Each of the three customer service reps I spoke to asked me to click the button that says something like “Setup new system” but the only option on the screen says “Join existing system,” which obviously doesn’t work since I’ve just wiped my speaker clean. I have factory reset my speaker, restarted my phone, updated my phone, uninstalled/reinstalled my sonos app a million times, and even tried the older version of the app. But every time I end up right at the page that only says “Join existing system.” Someone help!

Hi all. I’ve had my Sonos Arc for over a year and half now.  I’ve never found the speech/ Centre channel that great, after many adjustments, truplay etc never noticed a difference, after the last update it seems to of got worse, we have to turn up the volume to hear the voices but when a loud scene happens it way too loud. I can never get the balance right, speech enhancement is always in, loudness on/ off doesn’t seem to make a difference.Does anyone else have this issue?

Is it possible to have two “separate” Sonos systems in the same location, ie with older (S1) and new (S2)  products? Living room has an Arc, Large Sub and two Era 100’a for surround.I’m trying to create another system “Media Room” with a Beam, two SL’s and two Sub Mini’s  … the older S1 want to “join” the living rom system All the Sonos gear is up to date firmware and sooftwareHelp plz

I am looking to add a sound bar to my TV.  I was going to order the playbar.  I have been told that my TV remote will not work properly with any sound bar but the ARC.  Is that true? 

I have a Sonos one with Alexa and Google. I am not getting a voice from Alexa….I have switched to try Goole and this works ok…..Have turned the Sonos one off for about 5mins , turned it back on ...and no response to my voice.I have tried reconnectig it to no avail….the light on top off the speaker flashes when I speak a command ….then nothing Anyone any Ideas…??

I have an Arc configured with a Sub and a pair of Era 300s for surround, and hooked up to our Roku TCL TV. Works great for most use cases and the surrounds work great if what we’re watching is encoded for that, but when I’m watching/streaming something on the TV in stereo they don’t work.Is there a way to force the Sonos system to play the same audio on all 3 speakers if the TV signal doesn’t have surround (i.e. is in Dolby Multichannel PCM 2.0?)When we stream Spotify or Sonos Radio through the Arc/Eras, it plays the music on all 3 speakers (which is what we want here). But if I’m streaming something in stereo, those rear surrounds stay off and I’d like to figure out how to have them playing the same audio in this setup.

Can’t browse music on can since yesterday. Think the new update caused an issue. 

Lately I have had a very hard time connecting all of my speakers to my Sonos. I have 5 speakers in my workout room and every time I workout at least a couple of them will not connect and I have to go through the steps of unplugging the Wi-Fi router and then waiting for it o connect again and even that doesn't connect all of them. I used them for 3-years without ever having an issue and then it started and I don’t knw why I am having so much trouble connecting. Please Help :-(

I own a Sonos arc and sub 3, I’ve rebooted them because my sub was not connecting with the arc. Now I got both on the same WiFi, however, while trying to set up surround sound, it’s staying that “I need 2 compatible speakers to make surround sound. Make sure your products are powered on and connected to WiFi.”  I’ve googled, searched YouTube and can’t find any resolution to my issue. Hope someone is able to help.  thank you

I trying to use Trueplay for my arc+sub3+ones setup and am consistently getting noice error even thought there is pin drop silence. I tried with older generation (5th,6th and 7th) ipads and it worked fine. Please help me fixing issue

Would be great to get more album info and ordering in Apple Music service, and possibly display while playing a song. If I want to find latest release for an artist or when a song is from,  I usually have to go elsewhere then come back and scroll around in the Sonos app. I’d rather stay in app.

This is probably quite a basic question, so thanks for help in advance.Set upI currently have two Era 100s in stereo. I’m considering getting a Beam (gen 2) and a mini sub, and also an extra Era 100 for a different room. Questions1) What set up do in need if I want to use the Era 100s as rear speakers for TV, but have a stereo set up for listening to music? How exactly will music through Apple Music work in this set up?  2) I presume it is easy to then have a Era 100 in a separate room so that the living room set up (era 100 x2, Beam and mini Sub) and the separate room Era 100 as a separate speaker such that the same music plays in both rooms, but either system can be switched off.  3) In the living room I want the Era 100 as rear speakers. However, one of those is currently connected via a line-in to a record player so its location is fixed and not in a good position to be a rear speaker. I can’t really move the record player. Any suggested solutions to this? thanks for any help/sugge

Je n'arrive pas à connecter mon vidéo projecteur en Bluetooth sur la sonos beam 2??? Ni mon tel d'ailleurs... pourquoi? Pourtant j'appuie sur le bouton arrière de la barre, ça clignote orange mais aucune association....

Hi all system - Boost, Beam 2, Sub, 3 x Sl 1sMy s2 app stop working for about 3 weeks, however the system was working fine, yesterday I decided to try and sort it, ended up calling support, now I’m in a worse position, managed to get the app back but still now system won’t update the two SLs, it has updated the boost, beam and after a factory reset the sub.Been through all the usual resets, on / offs, connect directly to router, etc etc, even support give up and have upgraded it too a new level of support but haven’t heard nothing from them.this is so frustrating as the system was working fine, just reaching out to see if anyone has had the same problem, I’ve probably tried 12 - 14 updates, just gets too the last part and then says cannot update Codes 301101 Andy