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Answered

Can’t close advert in app for iPad

  • May 27, 2024
  • 4 replies
  • 216 views

  • Contributor I
  • 1 reply

Hi there,

I have a question regarding adv in the new app for iPad. I can’t close this thing in the middle of the screen.

It looks like this

“X” doesn’t work. It just open new window with more details.

app version 80.01.11 but the same problem was in the previous version.

Anyone with the same problem? Any solutions?

Best answer by Pools-3015

I saw that on my pone this morning, but I had no issues closing it.

Force close the app and relaunch to see if that helps. If it doesn't, try resetting the app.

https://support.sonos.com/en-us/article/reset-the-sonos-app

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4 replies

Pools-3015
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  • Prodigy I
  • 1257 replies
  • Answer
  • May 27, 2024

I saw that on my pone this morning, but I had no issues closing it.

Force close the app and relaunch to see if that helps. If it doesn't, try resetting the app.

https://support.sonos.com/en-us/article/reset-the-sonos-app


  • Contributor I
  • 4 replies
  • June 3, 2024

I was able to X out the ad on my iPhone but on the iPad you cannot. Tried force quitting, didn’t work either. I uninstalled the app and reinstalled it and for now the ad is gone. 


  • Contributor I
  • 4 replies
  • June 3, 2024

All of those options Saoud were attempted and didn’t work. Even tried changing the orientation of the iPad, splitting the screen - nothing worked. We’ve got a bug here :) 


Bumper
  • 1767 replies
  • June 3, 2024

You can block these ads if using a dns based network ad blocker like Pihole or Nextdns