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Dear all, I've been used the Sonos 2 app on my Android Mobile phone since yesterday with no issues. Today I' ve upgraded the app but now it doesn't open anymore or at least takes more than one minute to become operational. When I open it the black splash screen with "SONOS" logo in white in the middle appears but remains stuck in this way...after some time the SONOS logo disappear and remains only the black screen....Some time I've to force-close the app....Sometimes -instead - after a long time the app showed me the main page and I'm able to use it... I've also tried to uninstall the app and reinstall it but with no success...always the same problem...My mobile phone is a  Realme X2 Pro and runs Android v. 11. It' s not a memory or processor issue because this problem only appears when I use the "new/updated version of the app…Does anyone faced the same problem??Thanks in advance 

Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue   It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken?  What else can I try?

Is there an easy way of finding AM lossless tracks in the Sonos app?I want to play one, but for the life if me I can’t find one. Any examples appreciated.

After the latest Sonos update (16.1) my rear surrounds and sub mini were disconnected and I cannot get them reconnected and working again (my beam has been unaffected somehow?). Sometimes it finds them and says they're connected but they don't work and then disconnect almost immediately. Sometimes it just will not find them at all. I've tried all the ideas suggested in app, disconnecting the power adapters, rebooting the router etc. I also have tried reinstalling the app and setting up as a new system but nothing seems to solve it. I even tried rolling back to the previous version of the app but it wouldn't let me connect any new devices without updating it! I'm sort of out of ideas now System: 2x One SL rear speakers, sub mini, beam gen1. Connected by eArc to LG B2 TV

Hi there,I have a question regarding adv in the new app for iPad. I can’t close this thing in the middle of the screen.It looks like this“X” doesn’t work. It just open new window with more details.app version 80.01.11 but the same problem was in the previous version.Anyone with the same problem? Any solutions?

Will it work with an apple tv

I saw a note that said something likealarms by late May queue management by Juneanyone have this list? I’m guessing these are new releases in Jira.   

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

Hello everybody out there,My Sonos Move keeps disconnecting from the group and disappearing from my system after some time of not being used. I must restart it to find it available in the app and connect it again. It is wi-fi connected and always on the charger.I am sure some of you may have experienced the same, but I could not find anything that could solve my individual case from the solutions I have read. Looking forward to hearing your ideas. Thanks!

I’ve recently changed my Wi-Fi, which is working perfectly for all mobiles, laptops etc. I have the new Sonos app on my iPhone, which has identified the new Wi-Fi, however I can only connect to my speakers via a LAN line. When I remove the LAN line, the app states an error finding the products. The new app takes me to the same advice which doesn’t work. 

Following the new App release I can no longer access my NAS server to play my personal iTunes music  - What’s Happened to My Personal Music Library?! I was about to spend even more on Sonos kit upgrading my 2 Play 5s, but if I can no longer play my locally stored music then I’ll find another system that will. I already have a Spotify account so no issue subscribing to that, but my main means of listening is to my personal music - please bring it back!

My Roam wont start, says battery depleted and doesnt charge 

Now that I have my new Frontier Fiber with Eero Pro 6 mesh connected and all my Sonos are up and running do I need Boost anymore? 

After changing around my living room and plugging back in my play:1’s they disconnected from my wifi. Since then I have not been able to get them to add back in as surrounds.  I have hard reset all three items. I have recycled my router multiple times. I have removed them from the device list from my router. I have tested adding just one speaker to sonos and able to stream music to it. When I add the second one it asks me to make it surround so I select yes and it looks like it adds them. When I leave the sonos app and comes back in it shows me connectivity problems   and both play are not connected and then I go to the app for the router and  the speakers are no longer connected to the router.  All sonos items are connected via wifi. I can see both the playbase and the beam in my router app, but none of my 4 sonos play or my sub. 

I have the original sonos amp (white one) and just purchased the new black amp.  Can I use the power cord from the old amp or do I have to use the one that came with the new amp?

HelloI just added an era 100 to my system and it took awhile to connect, Apple Music wasn't working at first but eventually it did. But I did notice that the solid white light that is on my other products to show it’s up and running isn’t on, there’s no light at all. It went through all the colours during setup but now nothing.. is this a normal thing for the era? thanks

Hi! What do I do when I can't control any speakers at all?  Every setting rubber bands back, while playing music from Spotify (via wife's app, same app, same Android version, same Sonos account and so on) I can't see nor control what is being played or change any settings. My wife can't switch songs unless pausing the music, restarting speaker she wants to play on or we kick it off the network. But neither of us can do any changes. Volume changes seems to lag up to 1-10+ minutes. Before you start yelling network issues, let me reassure you it's not, it worked fine before the dreaded app update. I've reset one of the speakers, didn't help and refuse to reset anything else, reset the app, removed the app So, what do I do?

A simple question really. I believe the answer is no but confirmation would be helpful. The only reason I’d need them is for the question in the topic.  I have excellent Sennheiser headphones (Pink Floyd branded) that already bluetooth to my TV, iphone, ipad, etc, but not my music. Why release a product with zero integration except handing off from a soundbar. How is that an essential feature that anyone needs? We really need headphones that can play any source that Sonos offers. Otherwise what’s the point? 

Why won’t this new app update allow me to easily add music to the queue. The only options are replace the queue. What happened to that functionality? Why have they made it so difficult or taking it away?

Bonjour, Depuis quelques jours, ma télécommande LG (modèle G1) ne fonctionne plus pour le son du sonos Beam Gen 2. Ça a fonctionné sans aucun soucis depuis bientot 2 ans.Je pense avoir tout  re testé pour la configuration: reset système sonos et TV LG réinstallation sonos beam, il est bien reconnu dans l’application réinstallation sonos depuis la TV, la barre de son est bien reconnu sur la TV Test avec un autre cable HDMI Déconnexion de tous les périphériques environnants pour les potentielles interférencesLe soucis est au moment de synchroniser les commandes télécommande avec la barre de son, là ça m’indique que le périphérique n’est pas reconnu.A l’étape 2, installation de ARC mode => test de la connexion => Votre ARC mode n’est pas connectéDepuis l’application Sonos, j’arrive bien à modifier le volume. Le son de la TV sort bien sur la barre de son lorsque je selectionne HDMI ARC, mais pas moyen de retrouver le controle du son depuis la télécommande.Je ne sais plus d’ou le prob

HiWhy canˋt I not get RadioPlay 

Hi, is it possible to creat surround effect cinema with ARC+One+MoveGen2?

I bought a new Move 2, unboxed it, plugged in the charging base to a surge protector (known working outlet), placed the Move 2 on the charging base, and couldn’t turn it on. No lights appeared.I contacted Sonos Technical Support. I tried plugging the charging base directly into an electical outlet but still no lights. I then connected my own USB-C to USB-C charging cable directly into the Move 2, using the supplied USB-C power adapter, and voila, a light came on. I was then able to turn the Move 2 on and add it my Sonos System. Sonos is sending me a “new” charging base to replace the out of box failure.At 26% charged (from Sonos App), I moved the Move 2 to where I planned to use and charge it regularly, but plugged into a surge protector. The following morning I checked the Sonos App and the Move 2 was at 9% charged. I unplugged from the surge protector and plugged directly into an electrical outlet. The Sonos App displayed the Move 2 charged at 69%.What crazy power requirement does th

Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.My system is A beam - wired connection,2 one SL, a one and a play1 all in WiFi and have been running in this house a year now. it kind of frustrating now. Does anyone have any good ideas. 

ISSUE (Repeatedly occurs): A permanent white screen appears on my android phone after password sign-in to connect Move 1 speaker function.BACKGROUND:. Sonos app was reinstalled after successfully completing a Factory Reset. Then during System Set-up for the speaker --NOT Adding to an Existing System-- following entry of email address and password, all functionality ceases as the phone screen goes White, permanently. ADDITIONAL BACKGROUND:  After issue repeated several times, the WiFi router was restarted. Another Factory Reset was necessary and successfully] completed, Then again, The Issue happens. NOTE: Norton 360 was installed prior this entire situation occurred