Answered

Is anyone else having an issue yesterday and today? For both my wife and I when we load up the Sonos app on our iPhones (15 pro), the app is extraordinarily slow to show any recent listening history, and if you go to the gear tab, system is greyed out. I tried to attach a screenshot, but it didn’t work for some reason.Then I try to play something from Apple Music, and it just… doesn’t play. We have an Arc + 2 Era 300s and a Sub in one room, another room with a Move 1, and two other rooms with One SLs.So, what does work? I can use the Sonos app on my Windows computer and it works just fine (so far as I can tell) as all speakers can play in sync. I can also ask one of the speakers to do smarthome stuff with Alexa, and that works (lights on/off, etc.) but when I ask it to play music, it says the name of the song I asked for.. but doesn’t play it. Audio out of HDMI on the TV also works.I’ve rebooted my router, restarted both phones… and nothing.Grateful for any suggestions. 

So good for trying and make the app better…but what happened to adding to the cue… what happened to play next?How is “replace the queue” a useful feature when before you could edit the queue way more.  why take away perfectly good and useful features?not gonna lie this constant updating to make things worse than before is very annoying.  Please.  

I’ve updated appI’ve disconnected and reconnected Amazon musicwhatever I do I get the same message ‘sorry I’m having trouble playing the music’I’m going round the bend, please help 

Hello, I have a problem that started a few weeks ago, and I can’t figure it out. After many years of happy Sonos multi-room usage, our system now randomly and regularly auto-groups rooms together. Not only that after auto-grouping, it will often auto-start playing music in the grouped rooms. I.e. I will turn off music in room A, and an hour later will find that rooms A and D are now grouped and music is playing in both.Anyone else seen this? It recently started and we haven’t seen it in the 10+ years of using these Sonos devices. Thanks!

Why does it feel like it takes 5 more taps in the new app to change which speaker it uses? Am I using the new interface wrong? I can't just pick a single speaker from the list of available ones anymore. I have to check it then uncheck the other one that was previously selected. Is there a better way to go about picking a single speaker in the new interface?

Sonos app was on my computer yesterday but today when I tried to open it, it continually asked me to update and responds that I don’t need an update.  I thought maybe I needed to uninstall and reinstall but there is not an app for Sonos in the Apple App Store!.  They continue to show the Sonos app for iphone or ipad.  It has not operated correctly since the recent update but I can’t go back to the older version.  Is there any solution to this new issue?

Happy Sunday👋 This question might be solved in other topics…i try look around but i could not find any of my wonders.What is this upgrade discount(or whatever it’s called)?I was checking my gear and it looks like i got two playbase’s with 15% on each….and then what?Let’s say i wanted a Era 300. Can i order one and get 30% off? Or it’s just one for one?(15%)Or let’s say i order a Era 300 bundle(two Era 300’s) witch is discount on….can i get additional 30% off from that deal?In yours opinion….when and what will be an ideal buy from Sonos with 2x15% upgrade discount? Enjoy your Day🙏

Since latest update I can’t ’play next’ a track or album. Help please. 

Hi everyone, what’s the best way to connect my projector to two era 300’s which is setup up as a stereo pair in my app? thanks

Hey there, will I be able to play Sonos Radio HD via my Sonos ACE?  Thank you!

Hello all,Just did the update to the newest Sonos app. Disney Plus now has no Atmos. It has worked previously and Netflix is still showing Atmos working fine. Everything else on the Hisense has stayed the same.Any thoughts? 

Hej.Efter opdatering af Sonos App bliver alle mine yousee playlister ikke overført, så de kan afspilles via Sonos.Hvordan løses dette problem?

Varför har ni tagit bort väckningar på appen?

Hi,I'm considering purchasing the Sonos Ace Headphone but have a question holding me back. My current home theater setup includes a Playbar, One SL, and Sub. Can the Ace connect wirelessly to my TV without the need for a Bluetooth transmitter? I'm hoping for some expert advice to assist me with this. Thank you!

the sound dont correspond with tv  connected with hdmi in arc port

good morning,I use the sonos ARC connected to a recent samsung oled tv in eARC.I have an android box and I use plex the problem is that the films which are in formats 5.1 HE-AAC the sound is very weak, I am obliged to put the volume at 60-70%, I tested with a film 5.1 AC3 I do not have problem the volume is 30-40%.I tested with another VLC application, and the problem is the same.Everything is set in passthroughthank youTranslated with DeepL.com (free version) Hello It is since the last update AAC format have a very weak sound.thank you  When I deactivate and reactivate the cec the problem is solved but comes back after reboot. Moderator edit: Combined posts

I have a long history of constant radio drop-outs and numerous conversations with Sonos technicians to try and resolve the issues. They usually come up with the same monotonous fixes which involve switching all the Sonos items on and off, unplugging the router, and/ or changing router settings, changing all range of network channels.Also overtime other equipment has been alleged to be interfering with Sonos ie the Virgin Hub4 (which is now in modem mode and operated through a TP Link router), and the BBC Sounds app, which we have stopped using for the time being. The latest item that is suggested to be interfering with the Sonos system is our Devolo powerline.Just to add interest the Sonos Roam has stopped connecting with the system, although according to the Sonos App it is playing properly. Reading about similar issues and the lack of solutions, it seems that Sonos is just no longer fit for purpose. My system is:Room 1 Home cinema system consisting of Playbar, two x Play 3 and Sub-mi

Good morning,I wondered about the Sonos Arc soundbar system. If you don't first buy a dedicated Sonos subwoofer to pair with the Arc. Can we connect our subwoofer that we have on our wired 5.1 home cinema set via optical audio output? Best regardsActarus

Can someone explain to me a use case where you would wear headphones but have other music/video on at the same time for you to consume and what the actual benefit would be. Please do it like I am 5 years old. 

Newb here, so this might be a dumb question. If I buy a heavily used Sonos Amp, will it sound just as good as a brand-new Sonos Amp? Another words, does the Amp wear out over time in terms of the sound quality it provides?

i have one of the original TV soundbars and I’d just like to check that if I buy a Sub Mini I will be able to connect the two wirelessly please. Can anyone advise please as I can’t get through to Sonos - helpline overloaded and chat bot also down!

Hi i have Sonos 100, Sonos 300 and Sonos amp all connected to the same network (WiFi) but i cannot stream music thru AirPlay as it asks a the “AirPlay Code” - Enter the on-screen code for “name of the speaker”.My question is what on-screen? I’m streaming from my phone. I’ve reviewed other posts and says to uncheck the require password from AirPlay settings, but from which settings?

Will  Apple Time Capsule Still work with Sonos as a Network Attached Storage for music?

I purchased two new SYMFONISK Table Lamps today which I’ve been unable to add to my existing system despite dozens of attempts. I can’t get beyond the ‘Getting your SYMFONISK Table Lamp Read...’ screen.Have been though the process multiple times and end up with a ‘Your SYMFONISK Table Lamp couldn’t be set up. Unplug the power cord, plug it back in, and try again’.I’m also encountering a message saying ‘The connection to your SYMFONISK Table lamp was lost. Make sure SYMFONISK Table lamp is powered on’. Additional details.Router has been powered off and on again. Have tried with and without ethernet connected directly to the router. With ethernet disconnected the setup process gets as far as connecting to the temporary network, but then fails. Router broadcasts 2.4 and 5GHz on same channel SSID, have tried with each of them disabled in turn. Lamps have been unplugged and plugged back in again. App (on Android Pixel 7) is up to date. Other speakers on existing system are all working fine.

Do people here understand that Sonos has good engineers designing their products, but their IT folks who create the apps and programs that operate the devices.... those IT folks are pathetic.  All these problems are attributable to what can only be truly inept, incompetent IT staff.