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HelloI configured my isp tv box remote to work with my playbar, but both the volume +/- and channel +/- are controlling the volume, so when zapping I also make the volume go up and down. The channel +/- also control the volume in a weird way, so after some time I need to adjust it via the app.I have looked around the app and help, but  I can't find a way to remove or replace the remote other than disabling IV, but that also means I can't change the volume then.Can anyone help?Thank you

Hi! We're looking to install 6x outdoor speakers in the ceiling in an outdoor seeting area. We want to have these speakers amplified with three Sonos amps in one “room” with a third party subwoofer an amplifier. I heard that it's not possible to have more than two Sonos amps in one “room” configuration (so used as three stereo pairs together). Is this correct?

Hi, we have purchased 2 Era100 and set them up outside. They are undercover and won’t get wet.But we are wondering how they will go with condensation due to cold weather? I see can they withstand humidity but nothing is mentioned about condensation. thanks 

We bought recliners that and speakers in them. They have an AUX port. We want to sync them with our Sonos Arc, play one, sub surround sound. Is there a way?

Hello I have 2 Sonos ones & 1 Sonos SL.  I want to get a turntable with phono preamp built in and a Sonos Era 100 to play it out of.  Will the turntable play out of all my existing Sonos one/SL once it’s connected to the Era? And play records throughout the house. Or just through the Era and nothing else? Thanks very much Joe

Hi.  New to Sonos but love the speakers, the sub and the sound.  Had an ERA 300 and sub setup in one room and decided to add a second ERA 300 to have a stereo pair.  Did so and created stereo ppair in the app.  May be a dumb question, but can’t figure out how to tell left from right speakers now that they are both set up.  Any help appreciated.

Hello—we just replaced an echo device with an Era 100. We added our apple music account via the sonos app and are able to ask for music using ‘hey sonos’, but are unable to ask Alexa for music. As far as I can tell tell the apple music and Pandora skills are (still) enabled in the alexa app, however anytime my family tries to ask Alexa to play something, the speaker tells us that the skill needs to be enabled in the alexa app. We were previously able to do this on the echo… Is there something I’m doing wrong here? We could adjust to saying ‘Hey Sonos’, but everyone is used to shouting to ‘Alexa’ and frankly I don’t want to use separate voice assistants for timers, etc. and a different one for music.

Enabling night sound with beam gen 2, 2 fives, sub mini causes a delayed distorted repeat of what the center channel is doing. Maybe it’s just me but I think if other people try it you’ll hear it too. It doesn’t happen when it’s turned off obviously and the surround settings is 0 for music and tv.

Best option to set up:Samsung TV with ARC soundbar connected via HDMI ARC port. Amp in different closet 30’ away connected to 2 in ceiling speakers.  No option to get HDMI cable to back of TV to amp. There is 1 network connection at the back of TV that runs to closet where amp is located.  Customer wants his samsung remote to turn the volume + - the same for both the soundbar and amp speakers.  What would the best options be? Run an ARC converter over the cat6 to the amp? Or am I missing something here on the app set up side? 

Hi !  Have an issue since beginning of Jear 2024TuneIn on Sonos is not working with one station : BFM BusinessTuneIn on Sonos is working with another station : ABC Lounge JazzTuneIn on internet on TuneIn site is working with BFM Business stationIdentical behavior on all my Sonos (16) Same with Sonos Radio for BFM Business (probably going through TuneIn for that station)message : BFM Business n est plus disponible sur sonos : BFM Business is not avaible on Sonos anymore already uninstalled TuneIn and reinstalled TuneInuse a lot of Alexa, controller 2 and IPhone app to controlideas to fix it ? Diagnostic number 1714214360(4 Sonos are out of the 16 at this moment because outside and not using them in winter period)    

I have had the same issue while using TWO different trackpad with TWO different iMacs. When I browse even with side swipe turned off I have the same issue as the Magic Mouse issue in the now closed comment. Old Mac and track pad was doing it for over a year. New Mac and track pad (humble brag) delivered today. Does the same thing. So it goes across computers, peripherals, software.

I currently have a HEOS/Denon system that’s connected to Wifi and with 4 hardwired speakers and a Sub that is connected wirelessly (not sure how they did that. Pro install), in my outdoor patio.  I intend to keep the hardwired speakers and use a sonos sub. Anyway, I don’t like a wifi system.  I want to be able to play or have guests play their favorites channels via bluetooth rather than getting on my wifi system.What do I need to accomplish this?

We have 5 Sonos speakers in various rooms. 3 in our shop, sound bar, one in a back room. All via wifi. Stream music usually from Spotify. Stream during the day always to the same 3 speakers which is our default for last 3 years. About a week ago, (just after a full town power outage) Sonos randomly shuts down 1 or more speakers and turns on the back room speaker. Happens constantly now. Trying to change back to our usual three often they do not show up as discovered until we tap in and out of speaker list. Have rebooted modem, uninstalled and reinstalled Sonos app on iPhone, restarted iPhone. No idea what to do. 

Is it possible to connect Room and Mini SubWoofer?

Hi allI might be missing something.On the IOS app I have an option to “create group”, where I can give the group a name, e..g Downstairs, and add in my Kitchen, Lounge and Dining Room devices. This makes it very easy to perform the same actions to all relevant devices.I cannot see any references to either this functionality, or the groups I’ve created, in the Sonos Windows app.Am I overlooking something?Thanks Jim

Hi.I have a Sonos  1 new about 4 years ago.It started playing up and i ended up doing a factory reset.But now I can’t seem =to set it up again.Can someone tell me where i might be going wrong please?

Hello everyone,Since I updated my Sonos Controller S1 under Windows 11 to version 16.1, I can no longer start the app.I briefly see the black SONOS S1 logo and that's it.The logo disappears and the app is closed.There is also no Sonos task to be found in the task manager.A complete uninstall and reinstall did not change this behavior.I only use Windows Defender as virus protection.Deactivating this virus scanner for a short time made no difference, so that was obviously not the problem.I am at a loss, does anyone have any ideas?Many thanks in advance and best regards from the far north of GermanymeMyself

I'm thinking about getting the Sonos Beam as I'm mostly looking to upgrade my TV speakers/current cheap soundbar (Samsung HW-N400). So I'm looking for an allrounder that I can use for streaming, standard TV program and movies.The Sonos Beam seems to match that requirements though I'm unsure if it works for my room layout. I'm living in a studio apartment (without terrace it's about 42 sqm and if I take out bathroom and corridor its probably around 34 sqm for the main room). See following link to the room layout. I just added the bed (from where I'm watching mainly from) and the TV. To the left there is the closet. To the right is the couch, desk, dinning table and in the top right is the kitchen.Distance to TV is around 3,5 meters. Wall to the left is close but wall to the right is several meters away. Does the Sonos Beam work with such a room layout? Since I would prefer not to spend more than 500€ the Arc is beyond that budget and from what I’ve read I’m not sure if it’s worth double

I have problem with my apps like Youtube on Sony a80j where the dialogue is lower and the other sounds like boms and music are higher. I have switched on the dialogue button on Sonos sorround (Beam gen 1 + 2 play1), and the settings are on Dolby Digital and connected with earc.Here are my settings: 

Can I connect my PS5 to the Sonos Era 100 using the Sonos in-line adapter and an adapter that plugs into the front of the PS5? I've seen people do it with other speakers.

My Arc is flashing orange and white and not playing sound from the TV?

HiI've seen similar problems here but nothing exact, so hoping someone can help please.I have a Beam connected to my Samsung TV via HDMI ARC and two rear Sonos 1 as surrounds.Everything is fine except on terrestrial TV programs and their apps - so live TV for example on BBC, ITV and on iPlayer and ITV app - where the vocals come out distorted on the rear speakers. The speech is fine on the Beam but on the rears any background music is ok but vocals are crackly.The weird thing is on other apps like Netflix, the vocals just come out of Beam as expected and not on rears. I’m assuming it’s an encoding issue on terrestrial but it’s driving me mad! Any thoughts please? There’s not much I can do on TV sound settings except switch between PCM and Dolby Digital - both make no difference though. thanks

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

All of my TV sound is piped into sonos amps so I am able to play my TV sound in all speakers in my house. I wanted to connect a mixer through the sonos port and into the amp so I could sing vocals with wireless mics into the sound board, and combine the sound from the TV and the mixer. Is that possible? 

My five speaker fell off the shelf and the case is cracked, can I get it repaired?