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HYBE
May 17, 2024
Answered

connecting isuue IKEA SYMFONISK

Hello, I am writing from Korea to inquire about the current situation.

I purchased the IKEA SYMFONISK series but am unable to connect it using any method. I have tried using the audio PIN, the PIN on the back, and even connecting via an Ethernet cable, but nothing works.

Suspecting an issue with the speakers themselves, I attempted to connect three different SYMFONISK speakers, but none worked. I also considered that the issue might be with the switches, so I tried two different Korean switches(iptime, netis), but they too failed to connect.

Thinking it might be an issue with my mobile devices, I tried connecting with two Android phones, two iPhones, and an iPad, but none were successful.

It seems to be an app issue; the older version of the app doesn’t even allow connection without an update. I’ve heard news about a new app update, but it seems the problem occurred after updating the app. Are there others experiencing similar issues with various devices not connecting? Additionally, is there any known solution?

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    sanvitAnswer
    Lyricist I
    May 17, 2024

    Seems like same issue as this.

     

    View in thread

    17 replies

    sanvitAnswer
    Lyricist I
    May 17, 2024

    Seems like same issue as this.

     

    dobromirg
    Lyricist III
    May 20, 2024

    I have the exact same issue with two IKEA Symfonisk Bookshelf that I both 2 days ago. Also tries with Audio Pin, Manual PIN. WiFi and Direct Ethernet connection. 2 Android devices and 1 iPad.

    I called the support - they asked me to go through the same steps again to no success.

    At the same time my Sonos Arc is working fine in the same network.

    Seatroll
    Lyricist I
    May 27, 2024

    The new app sucks. Whatever has been changed, all of a sudden I am experiencing connections issues each and every day. Obviously no testing has been done.

      Jezz2111
      Lyricist III
      May 29, 2024

      So i ended up resetting all my system and plugged everything in over Ethernet (had to get 2x Symfonisk’s Gen 2 ‘s again as that has an ethernet port; Era 100’s don't and my guys is its a WIFI / app issue??) and did as follows:

      1. Added the Ray to the sytem and connected TV/remote.
      2. Added each bookshelf as separate rooms. Once each speaker now able to be added to system it goes through a software update. (odd thing here is one speaker update worked on IoS on the new app; but the other speaker was updating then showed 1002 error code, so had to be done over Windows version of app to update software. 
      3. Added surrounds for the Ray and added both Symfonisk’s (still on ethernet) and they appear as surrounds
      4. Rather than add Sub (Gen 1) also on ethernet to Ray + 2x Symfonisks to complete the home theatre setup, went back to main screen of app and pressed the “+ Add speaker or component” button and waited for sub to appear.
      5. Added sub to Ray + 2 Symfonisks
      6. Home theatre setup successful.
      7. Removed ethernet cable to 2x Symfonisk’s and sub, left the ethernet cable in the Ray and checked “enable WIFI” was still on 
      8. Checked all sub, 2x symfonisk had “enable WIFI” on
      9. Tested with a movie on Netflix playing 5.1 ch surround and it worked

      This support page https://support.sonos.com/en-au/article/surround-sound-guidelines-and-limitations# says ERA’s 100 can be added to Arc, Ray, Beam (any generation) does not currently work over WIFI and latest 80.01.11 app release last week. Tried for days to add the ERA’s as a surround set and nothing, even after the screen on apps say them have been added (see last thread)

      Good news is the Symfonisk Gen 2’s now seem to work and are on the system with latest app after Ethernet and Step 2 above.

      Good luck!

        dobromirg
        Lyricist III
        May 30, 2024

        I just tried the new version over. 

        80.01.08 (Android)
        80.01.30 (iOS)

         

        Still does not work. I get the same 1002 Error. I tried resetting both Symfonisk speakers to factory defaults and used 2 different Andorid devices - all with the same outcome “Error 1002”. I only tried via WiFi. Have not tried Ethernet yet.

         

        Has anyone had better luck?

         

          Rhonny
          Prodigy III
          May 30, 2024

          Has anyone had better luck?

           

          Yes, the person in the post directly above yours…

          dobromirg
          Lyricist III
          May 30, 2024

          Has anyone had better luck?

           

          Yes, the person in the post directly above yours…

          Hi Rhonny, I think Jezz211 tried with the previous version of the software (80.01.07). In general I was hoping that with the new version (80.01.08) it will work and we will not need to jump through hoops to do something as simple as adding a speaker to the system. I do not have Ethernet in most rooms. It is available just in a cupboard where my router is and was hoping that with the new version it is all fixed. It seems that it isn’t and I’ll try to follow the procedure described above.

          Jezz2111
          Lyricist III
          May 30, 2024

          Used 80.01.11. 

          Has anyone had better luck?

           

          Yes, the person in the post directly above yours…

          Hi Rhonny, I think Jezz211 tried with the previous version of the software (80.01.07). In general I was hoping that with the new version (80.01.08) it will work and we will not need to jump through hoops to do something as simple as adding a speaker to the system. I do not have Ethernet in most rooms. It is available just in a cupboard where my router is and was hoping that with the new version it is all fixed. It seems that it isn’t and I’ll try to follow the procedure described above.

          I had 80.01.11 app. Doesn’t work over WIFi, need to do it over Ethernet, after install then try. Good luck 

          Jjjm155
          Lyricist I
          May 31, 2024

          Similar issue. Will not connect out of the box. Customer service stated was probably due to length of time product sat on shelf and firmware being so far behind it won’t update. Has been 2 days waiting to hear from escalation team. I really hope I heard back with a resolution. I really like the speaker and do not want to return it over something so silly. 

          Arcman
          Lyricist III
          June 11, 2024

          IKEA symphonisk speakers with Arc now no longer working.

          Have escalated through tech support am awaiting resolution at level 3

          Have factory reset all items and had remote Sonos support via Gotoassist

          Was ok before the new app.

          Trouble is it takes 1.5 hours queue time to get through to tech support and then no answers! 

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