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I have moved into a houseshare which has an existing system of Sonos speakers (using the S1 app) and am trying to set up my own speaker for my room (Sonos One SL) on the S2 app, however everytime I sign in - it just prompts me to join the existing network and won’t allow me to set up my product. The top three options in settings (Account, System, Services) are all greyed out. I have tried to downgrade my product but it can’t find it on the system even after restoring my sonos to factory settings.Is there a way that I can set up my speaker on the same wifi network as the S1 speakers as the app is currently preventing this!

I bought an ARC and Sub + a Move and just purchased 2 - ERA 100's.  I'm wondering if I should have purchased another Move instead of the ERA 100's.  Can the Move's be paired with the ARC/Sub vs 2 ERA 100s

My daughter has moved into a new flat that uses a shared community fibre broadband and we cannot set up her Sonos 1.  We have tried resetting on numerous occasions but to no avail. We can’t use an Ethernet cable as there isn’t a modem in their apartment. Any ideas please?

Hello!  I need Sonos suggestions for the following requirements.Music for my living room that opens into a patio and pool.  So, i need to play music in my living room only sometimes, sometimes only outdoors in the patio and sometimes both.  There’s not TVs involved.So, ideally in the living room i need an amp and speakers. it’s a large space and i wouldn’t mind ceiling speaker solutions.  is a soundbar a good idea with a sub and satellite ceiling speakers?  is there a limit to how many speakers i can add?  For the patio i need weatherproof speakers for sure.  will the same amp be able to power all the speakers?Any suggestions would be appreciated.Thanks!

I have the base turned all the way to 10 on the Arc sound bar and when I am watching Xfinity thereis No base sound at all.  When I watch Netflix it is better.  We do not have a woofer.  I thought we did not need a woofer with the Arc sounder.

Our wired “dumb” speakers keep cutting out.  They are not wireless, they don’t have an IP address.  They are old fashioned speakers hard wired into the Connect Amp.  And they cut in and out repeatedly.I have read the forum answers relating to this issue with Sonos speakers but haven’t seen anything with dumb speakers.  I wouldn’t expect to get assistance from Sonos as they are not Sonos items.  But it’s incredibly annoying.

I read on this forum yesterday that your Atmos speakers will not play Atmos if you group one non Atmos speaker. So my question is that I group my LIving Room (Arc with two play 3 speakers as surronds) with my Office (Era 300) If I play Atmos albums from Apple will I get them in Atmos with the two play 3’s TIA Steve

After a power interruption Sonos won't respond to Alexa command. So I went to the Alexa app and disabled the Sonos skill.  Thereafter, I enable the skill. While my Alexa account get linked with Sonos, once the Alexa app looks for a device to connect, it cannot find my Sonos.  How do I fix this?   And when I tried to add Sonos voice, it does not fully install and I get a message that there was something wrong.  I checked the wifi connection and the Sonos app indicates the signal is excellent.  Now I do not have either voice command. 

Hello Sonos gurus, my current setup in my 2 room apartment is:Android phone playing YouTube Music/TuneIn/whatever via BT Bedroom has a Como Audio Solo + Como Ambiente, forming a nice little stereo setup which recieves BT and duly plays the audio Living Room has an Aiyima D03 BT amp, which recieves the BT audio and powers 2 small but powerful-enough-for-me bookshelf speakersIt works just fine, except that I’m always moving between the rooms, and hence am always disconnecting & connecting the Como and the Aiymima on my phone. This is very tiresome.Hence, I am very interested if 2 Connects could be grouped together in order to play audio in both rooms without the faffing around. This seems a great fit for me if possible as I get to leverage my existing audio hardware.Since I’m a total Sonos n00b, I don’t really know where to start when determining if this setup is feasible and hence a few pointers / links would be fantastic.Cheers.

I’ve been a longtime user of a Sonos One that I love. I’ve been getting into vinyl lately, but since the Sonos One doesn’t have a line in, I decided to purchase a Move 2 so that I’d have the line in for vinyl, but also have some portability around the house when I’m streaming music.I guess the Move 2 was not made with turntables in mind, because it does not work well for this purpose. I’m using a Pro-Ject T1 (also purchased from Sonos) and I have the Move 2 set with line-in autoplay turned on. When I start playing a record, it takes the Sonos nearly 30 seconds to notice that something is playing and turn on, thus missing the first 30 seconds of the song. Once the record is playing, it sounds great.Once the A side of the record is done, and I flip the record over, the Sonos seems to detect the silence and turns off, and it takes 30 seconds to notice music is playing again. If I flip the record really quickly, it will usually play for about 10 seconds, and THEN turns off, before noticing

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

I tried to connect to my stingray app through Sonos 2. I received a error message. I uninstalled stingray and when I tried to reinstall it, it is not available anymore in the list of music service. Please put it back? 

I have a sonos system at home and plan to setup a sonos speaker in my office  - both are different wifi networks - how do i set it up in the s2 app ?

I have a 2020 Samsung qled with arc and I can only get Dolby 5.1 over arc and the Sonos website says I should be able to at least get compressed Atmos over arc. I’ve tried it all I feel and I’m stumped

Hello everyone,My 3 ERA 300s and the sub are connected to my Hisense 90L5HD via Bluetooth. It also works in principle. However, the sound output itself is pure horror. Flat and pale sound output. Is it possible to adjust and improve the sound output in the Sonos app or in any other way? Or do I need an additional soundbar for a good sound experience?Kind regards, Opus

I have two amps in wireless mode. I’m trying to redo my network and so wired them to the router/switch and got them to WM0. When I connect to my new network though it can’t find them to control and if I do the “fix” link in the app it says a wired component can not connect to a wireless network. I have to connect to my old wireless network to “see” and control them.  I finally just reset them over to my new wireless network but I was hoping to have them wired and control them from the app no matter what network I was on. Anyone get how wired works and can explain it?

Afternoon!  I’ve got a Play5 Gen2 with a bunk Wi-Fi chip. Works great over ethernet or if I have a WiFi mesh node within 1ft of it. Currently, it’s running over Wi-Fi with a mesh node next to it. As far as the Sonos ecosystem is concerned it’s on Wi-Fi and working fine.  I was considering adding a second as a stereo pair, but my concern is that the pairing will require Sonos Net which means it likely won’t work with the bad Wi-Fi card. Will the stereo pair work strictly over my home Wi-Fi? Or does a stereo pair of Play5 Gen2 do the stereo pairing via Sonos Net?

First off, I’m a professional sound engineer for live and recorded music, but I have ZERO experience with home stuff, so I apologize if I get terminology wrong.I inherited a lot of A/V stuff in this house when we bought it back in 2020. Most of it has been useless as I can’t login to it, but I did manage to get into the Sonos Connect upstairs which was connected to a Sonance DSP2-150 MkII power amp and that appears to drive the Sonarray 8.1 speakers out by the pool.I think 4 of the 8 speakers are Left, 4 are right, and the sub appears to be wired mono, though there are only LR outputs from the power amp, so it’s not clear exactly how the sub is connected - but I don’t think it’s super relevant to my issue.Half of the small speakers have always been out - actually just really, really quiet by comparison. Recently the power amp failed, so I grabbed an old studio power amp out of my closet and plugged it in…To my surprise, *regardless of input side* (I tried both) whichever output drives

Recently I have purchased Sonos Sub (Gen 3) and my Sonos App can't connect with a Bluetooth  on the initial stage adding a new device in App. Give me to know how can I manage this error? 

I would like to know how can I aligned the Bose’s bar with the sonos speakears to control d severas spaces in the house this connection could affect the high fidelity quality?

Changing my ISP to GigaBitNow. What bandwidth and router supports Hi Def streaming for platforms like Tidal, Apple Music on Sonos Beam Gen 2?

Why can I barely hear my tv but the volume on my Sonos beam is at 75%

Hi , i have a problem with my sonos roam, it doesn’t light up anymore and doesn’t play any sound or music . it’s recognized by the app , appears as linked with the bluetooth on my phone and on the app. It’s seems to work but the sound doesn’go out . No sound , and no del orange blue or white  … i don’t know what to do …. Does someone knows what happens ?  

Can I adjust the sound spectrum on my Ray to eliminate or reduce the low frequency booming sound from the speaker?

I went to use my ROAM the other day and it isn’t paired with app - can’t find it!  Tried to connect it but NO. Haven’t changed router. Rebooted router, etc. as per the help sheets. My ROAM has the orange / red light at the bottom on or flashing. There is no response to the back button when it is pressed. No sound - chime to start or turn off. It doesn’t turn off! I can only get the orange / red light. Is the ROAM faulty?  The app seems to be working - have started it a number of times and there is no change. I think it is the speaker itself. Any suggestions?