My Sonas Ray has worked fine for 18months. In recent weeks, it has lost compatibility with my Sky Q and Philips TV remote controls. I have performed a reset, and tried to repair them but the remotes only control the Sonos intermittently now.
Additionally, the Sonos is not visible on the app all time, it drops on an off. My Wifi is stable.
Can the above be related to the new App? Which I find terrible
I have the same or similar issue with my Sky Q remote no longer controlling the volume on my Arc. Was working until I did the recent update. Now it won't work. Have gone right back to factory settings on all devices but no joy. Also, my desktop app for my PC no longer connects to my Sonos setup.
The new App seems to have knocked a few things out of kilter. Preferred the layout of old app. Much more user friendly in my opinion.
It's very frustrating. I repair the remotes, they work for a few hours. Then won't work again the next day.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.