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Hi can someone please advise me please my system keeps loosing connection on my phone then a few days later it will show all my speakers then go off again this has been happening for a few weeks. I have reset all my speakers but it keeps happening contacted Sonos on the phone for over two and a half hours reset everything from WiFi unplugged everything got it going  ten minutes later no connection this is driving me mad can someone please help me

I did the mistake of updating the Sonos app on my iPhone, resulting in losing the ability to play music on my Roam. The Roam shows up in the list of players, but I can’t make it play anything. When trying, the play button shows a spinning circle for a while, then the app states that an error occurred (no shit, Sherlock). Luckily, I haven’t update the app on my iPad, so I can play on the Roam from there.I’ve tried resetting the app, but that didn’t help.Any advise, or do I just wait for the app to get updated?

How do you install a second Sonos system

Hi, I still cannot trueplay tune my playbase using my iPad 9.Gen.If I try, the wrong dialog is comming up.There is no “tuning twice”. The app tries to starts right with the “Then, you’ll walk wit your iPhone...” part, but softlocks the moment I tap on “begin tuning”.If I borrow an iPhone, I can trueplay tune this PlabaseIf I use my iPad for my none Home Theatre speaker, trueplay tuning is possible.Any news on that?I have an open ticket with support, but never herad back from them. --------------------------------------------------------------------------------------------------------------------------  

I don’t know if this is correlation or causation, but after upgrading my products to current versions I’m having audio dropouts all over the house. My normal triage is to power-cycle speakers, power-cycle router and Boost, and check for Wi-Fi channel conflict between home network and Sonosnet. The first two have no effect. The last is not possible because I can find no way to do so in the iPhone or Mac app.I notice that the Boost is no longer sold. Is it still supported? Will removing the Boost and converting to a wired network fix my audio problem?

I want to move my AMP to a new network. So factory reset the AMP and go in the App to add new component. It finds the AMP and after 20 seconds, when he tries to configure my App on Android crashes. I tried the same on my Ipad. There he asks the code on the bottem of the device and after adding I get a message that something went wrong.So since two days no music in my kitchen. Any suggestion what I should do and don’t say like your BOT to try the installation again. Did it in the meanwhile 20 times without succes.

Now that updated Sonos app is working can we get a variable sleep timer? Like allow any minute increment instead of a minimum of 15? Thanks for considering!

I have two Play:5’s (gen 2) that I can’t create a stereo pair with. They are both on my system and the app says they are fully updated but when I try to pair them, I get an unhelpful, generic error message. Has anyone been able to troubleshoot a similar problem?

Can my Sonos be connected to my smart tv

Hello, just a quick question hopefully. Some great deals right now on the Sonos Era 100s and just wanting to know viability of having a setup as per the image I have included (I wish I was able to layout the space the way I wanted, but I don’t have creative control, Ha!)Just looking to potentially add some Era’s as surrounds, never had a surround setup before and just wondering if this will work/be a viable option? Many thanks in advance.Regards,Mike 

I have a fairly complex system (8 speakers, 2 subs, 3 ports) using a dedicate Boost network that has become a nightmare since the recent update. I have had it for several years and while sometimes some updates are touch and go, it has been mainly very stable. But since the last software update, I have zones constantly coming in and out, sometimes the entire zone, sometimes just the sub and all of it randomly. I have tried resetting the Boost. I have tried unplugging all the speakers and plugging them again. Nothing really works. Nightmare. I hope a fix is coming soon

BBC sounds is working fine on my Sonos. Before about a month ago, I could set my Sonos alarm to be a prog that I had subscribed to via BBC sounds / My sounds / Subscribed / select the subscribed set of shows / select the show. A month ago, the above stopped at the ‘Subscribed’ screen with no way to then ‘select the subscribed set of shows’.  This was on both my Samsung phone and the Windows PC app. Any idea why I cannot now select one of my subscribed programmes? Note this goes for all the options from the My Sounds page - the ‘subscribed’, ‘continue listening’ and ‘latest’.  None of them expand to show the selection of shows.  If I just go with selecting ‘subscribed’, the alam does not work and I get a standard Sonos chime in the morning.Help!  Please!!Many thanks.

I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞Does anyone have any ideas?

After successfully adding a new speaker to an existing system, I can select it in the group volume and select Apply. However, no sound plays through the new speaker and the app displays “Unable to connect. Try again later.” Music plays on the other speakers fine. Pressing the speaker volume buttons does change the app volume slider, so the speaker is recognized.Configuration. Today’s iOS app download. New speaker is Roam2.This is reproduced from a second iPhone. This also happened on another system and network last week.

I just bought the system, I have 2 era 100, arc, and sub gen 3, it's sound amazing, but my question is, I want to use only the era for listening music before I sleep, because they are near and side by side my bed... I thought make another room and put only the eras in ti, but I can't find the way... If hope you can help me with this, 

Greetings everyone! One of my Era 300 speakers, which was setup on a stereo pair, had to be disconnected to move the connecting cable around a new furniture unit. It then would not join the stereo pair back up again when plugged back in, with the app showing (L+?), as the R speaker was missing.It also would not even show up on the app, no matter what I did (try to search for it in the app, tried adding again as new, etc). Resetted the speaker and re-added it, but then told me they had different software versions between the app and speaker, and would not add it as stereo pair and greyed out the options to add stereo pair.I then resetted both speakers and they started adding as stereo pair, only to then fail again, telling me there was a problem and to check the network connection (no other info). I then resetted them again and managed to add them as stereo pair, but when doing the true play tuning, it would fail halfway through, telling me it was unable to custom tune the Era 300, and

I use 2 play1s and a connect amp with 1 ERA 100. They have been working together for a while but tonight they will no longer connect in a group. Each will work alone, except for the connect amp which seems to have disappeared altogether. What can I do?

Am looking at buying in to Sonos - not sure whether it will be and ERA 100 pair or a single 300. I will probably hard wire the speakers in but will also want to connect a turntable. Looking at a single speaker installation, is that possible or is it either/or in terms of ethernet cable or turntable? With dual speakers I imagine all will be well.THanksColin

Hi i recently had to replace the hard drive in my Synology NAS and on reconnecting the NAS to the Sonos I got error 900 unable to add music library.  Both had been working flawlessly before the hard drive replacement. thanks in advance 

I know lots of others are angry about the state of the Sonos service but I want to add to the chorus. As of today I cannot access my favourite radio stations or my music stored on PC. Specifically re radio, I can access Radio Classique (France) from home in the UK via my web browser but not via Sonos. So it is not a rights question but a Sonos problem.

I got my Roam today and wanted to try to stream the TV singal from the Beam to the Roam. But everytime i try to group the Roam with the Beam i got a message like this “Not able to connect, try again later” (to be accurate its german and says: “Eine Verbindung ist leider nicht möglich.Bitte versuche es später erneut.”)Also pressing the playbutton doesn’t help.I tried it very short(1 beep), bit longer( 2 beeps), and even thrid beep. but nothing happens. The roam appears normaly in the app, so its connected to my system. If i try to use it with spotify it works fine as single device but i am not able to use it at the same time with the  beam or any of my 5 SL One Deivces.  What i already have tried:Restarted Network(Router)Restarted all Devices (Beam, Roam, SL one’s)Restarted Phone.Set wifi to only use a single Channel.Nothing worked out. Please help. 

I can’t update to the updated update as your certificate is invalid.I can’t manage my system to try to reconnect my components because your certificate is invalid.Your products are expensive. You should hire enough experienced knowledgeable staff to validate that cost.

Do I need to buy S2 controller for $19.99 to use Play:3? Moderator Note - The official Sonos app can be found on our download page and is free to use. If you have downloaded an app that is asking for a monthly or one-off payment, we would recommend removing it and using the official app.

I moved to a new house and reconnected my Sonos Connect.  It required a firmware update and I updated to new app.  However, I’m not longer noticing the autoplay feature in the Connect.  Is this feature gone now?

I’m looking at a music setup in a room sized around 5.5m by 4m and was wanting some advice on what to get.The price is roughly the same for 2 era 100’s v 1 era 300.at a later stage, I may also look at adding a second era300 (if I choose that option) and maybe a mini sub but at this stage, just starting out.I’ve got play 1’s and one’s in other rooms and they are great, but for this room, I want to go with the era type speakers.i  subscribe to Apple Music so have access to spacial and Dolby Atmos.any advise would be much appreciated.