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I have my living room set up with a Playbar, Sub, left and right surrounds Play 3. Often when I play a song it sounds like only the playbar has output and then maybe 30 sec later the sub comes in. I've dicconnected and reconnected it a few times. No change. 

Hi i am trying to use the upgrade program of an old sonos 5 gen 1 but the update program seems to not recognize a valida unit for the 30% discount.but the sonos 5 Gen 1 is listed as a valid unit for the upgrade program. Any idea how to qualify to the discount? thanks 

Possible a slightly quirky setup question, but I’ll ask anyway. Apologies that this relates to my other question, but I feel it warrants a sepaarte topic. EDIT: Please ignore! I just realised that wiring in series is not recommended, so that rules out me adding another pair as I had hoped. I have a Sonos Amp driving a pair of Monitor Audio C180 (https://www.monitoraudio.com/en/product-ranges/basics/c180/). These are 6 ohm. I want to add another pair of speakers at the other end of the room. The ones I am looking at are 8 ohm. Should I be able to safely drive both sets of speakers off the same amp, with the wiring being fed Amp > C180 (6 ohm) > new speakers (8 ohm) ? My knowledge around resistance etc is poor.If the above is not recommended, would it be better if I bought 6 ohm speakers so that all four were 6 ohm?Many thanks Jim

Hi allWell, this surprised me. I was working in the garden today with my Roam, and I have two Ubiquti Unifi access points in the garden. Music at the top of the garden was great; music at the bottom of the garden was great too. But walking between top and bottom, and therefore transitioning between the two APs, resulted in about 12 seconds with no music.I have excellent coverage across the whole garden, and I was able to run a continuous “ping” from my phone when I was investigating, so it’s not a coverage issue.I must admit, I was very surprised. Of all the gadgets and toys that we have in the house, I’ve never had a single one that couldn’t cope with changing AP. Until now.Am I alone?Thanks Jim

HiI currently have a Sonos Amp powering a pair of non-Sonos ceiling speakers. I would like to put additional speakers at the far end of the room.For logistical reasons, running cables will be tricky, so I’m looking at the Era 100.My question: Could I have a pair of Era 100, working as a true pair, in the same room as the Amp, and have everything play nicely?Thanks Jim  

My Sonos beam lost connectivity to Wi-Fi but connects on Ethernet. I have tried to factory reset, spent hours on the phone to the support team at Sonos and my internet provider and cannot get it to connect. I also noticed slight almost unnoticeable gaps in audio at the time WI Fi dropped. The only thing I can think to do next is try to connect on someone else’s WiFi or my phone as a hot spot on 5g Any ideas gratefully received 

Hi all. First time poster…. I have a combination of Sonos One’s, Play 1’s and Move’s as well as playbase and sub around the house. When I group all speakers together and use Alexa to play music (via Apple Music) it used to play on all speakers which were already grouped together in the Sonos App but now it only seems to play on selected speakers (the Sonos One’s and Moves but not the Play 1’s and Playbase and Sub). Is there a reason for this? The speakers still remain grouped in the app and if I stop music via Alexa and press play on the app it comes out of all the speakers. Any help would be appreciated.

I recently updated my apple software to Sonoma and Sonos dropped my music library.  When I try to reset the music library, it tells me sonos was denied access to the library.  I/ve had several session with Sonos techs and so far no luck.

I am able to get Dolby Atmos sound when watching shows on Apple TV+ and Disney+, but not when streaming from Amazon Prime Video or HBO Max. I am only getting Dolby Digital Plus (DD+) 5.1 with those two services, despite that the content has the Dolby Atmos badge under the title screen. My system is as follows:Surround sound: Sonos Beam (gen 2) paired with a sub mini and two Era 100s (as surrounds). This is plugged into the eARC hdmi port.TV: Sony Bravia - XR X90L (2023)Streaming Device: Apple TV 4k (3rd generation). This is plugged into  4k/120hz hdmi 2.1 port I’ve tried playing around with some audio setting on both the ATV and the TV, but so far, I can’t get HBO nor Amazon to play Atmos, yet Disney and Apple TV+ don’t have an issue. I will also say that I tested the native Amazon app on the Sony platform, and that also only gives DD+ 5.1. My Netflix subscription doesn’t support Atmos, so I can’t test that application. Any thoughts or advice would be greatly appreciated.

Has anyone had same problem and know of a fix?

hi is any one can tell me why my sonos speakers cant connecti have 10 amps and like 10 wirless speakers i can play  8-10 togheter but when i tried to add more zones it dont let me do it it show  me  (unable to connect t device try again laterthank yall for any help or advice

"Radio.net is experiencing a full outage" message from Sonos will not go away.  It blocks the ability to search music.  Have deleted it from my services.  What to do??

I have multiple rooms with speakers wired to Sonos Amps. I also have a playbar. When listening to Amazon music, Spotify, apple music, and Sirius XM the music continues playing on the playbar without fail, but comes and goes regularly in the rooms that are wired to the Amps. The amps are Ethernet wired to my router, and the playbar is wired to the amp as well. Can someone help suggest a fix for why the amp would stop playing to wired speakers, but continue playing to the sound bar?

I’ve been using Beam gen 1 with my Samsung Frame TV. No problems. HDMI and all other cables are in the wall.  I’m now replacing with a Beam gen 2 (so that I can use new Eras 300 set as surround).  Is there any reason the HDMI cable that I’ve been using successfully with Beam gen 1 would not work with the Beam 2?  When I connect the new Beam 2 using the existing cable, nothing works.  So I tried the HDMI cable that came with Beam 2, it works, but it will be too short to run behind with wall.Why would the HDMI cable work for Beam 1 and not Beam 2? And if I need to buy a new cable, (that’s long enough), do I just need to get HDMI 2.1 for it to work?Thanks in advance!k

Good day, I have the following SONOS setup in my flat (65m2):2 Five, 1 Sub - Living room 2 One - Kitchen 2 Play:1 - Bedroom 1 Play:1 - BathroomConnected via Sonos Boost (Boost is connected directly to a UDM Pro Port, same default VLAN), all stereo pairs except in the bathroom. All updated to the latest version 16.1. Normally all speakers play together / all rooms are selected to play the same music.I have the following  issue:Very often (but not always), when I start playing music from the mobile app (android 14, tried on a Pixel, Samsung and Xiaomi device), only 1 speaker would start play in the stereo pairs (always the same speaker, the right one) when various rooms are selected to play. The other speaker in the stereo pair does not play music (no matter if streaming or local). In order to get the second speaker in the stereo pairs to play, in need to unselect all rooms (let only one room play), as soon as I unselect the rooms, the room that is remaining active for playing music cuts

The Sonos App bombs every time I try to connect. When I go and use the Spotify App it finds it immediately with no trouble and connects. I have seen related issues but no one is answering about any fixes. It Is An App issue not a Network issue. I would hope this is addressed in an upcoming update. The Sonos One works fine with Spotify, but not with the Sonos App. Please fix this. Great Speaker poor App.

hi all, i have a sonos system, sub gen 3, 8 x play 1’s, arc  which i have had for years all working fine no probs. i also have a technics 1210 turntable ( old skool ) which i want to connect to my system. someone told me i need a speaker with an aux input, so i went and purchased a era 100,connected the rca leads to rca-3.5mm jack convertor, then the 3.5mm jack to usb-c to plug into the era 100,that did not work, and then i was told i would need a preamp between the turntable and the speaker, i then took the speaker back, but want to connect my turntable to my sonos system. do i need to purchase the sonos amp?it will not be connected to anything else; ie: wired speakers or another amp. i just want my turntable to be able to work with my existing sonos speakers.  thanks in advance.

Hi I use sonos S1 and are not able to add radioplay  it was no problem on S2

Hi All, before I was getting pop pop pop feedback on my Era100’s when adjusting the volume on the soft touch control. I noticed its now gone. How to I turn this on again?

As far as I am informed it is still not possible to use two era 300’ s as a stereo pair when listening to music when these two era 300’s are setup in a surround setting together with an arc and a sub gen 3.If you want to use them as stereo pair,  everything needs to be installed from the start?And if I want to switch back to home cinema setup, I need to install them once more? Why is it not possible to switch between cinema setup and stereo setup in the Sonos appIt would be great when I can youse the 2 Era 300’s for listening to music or cinema with a simple press of a button. Will there be an update to let this work in the future ??  

Recently got a new home wifi (T-Mobile home) and I’ve gotten all of my Sonos speakers to work with it.  All except my Move.  It won’t find the new network and the app (iPhone and MacBook) can “see” it but they believe it’s “powered off” even while the Move is on and sitting on the charging ring.  I can’t get it to turn to reset mode and can’t even get my system to delete it so that I can re-add it.  Thanks for any help! 

No suxess Connecting Ray to Mac mini (3,5 out) by audio optical to Ray. Any help please? How it is possible? I have adapter to modify from analog to digital but not receiving. Ray is working by Air Play nicely. Audio opical has a red light inside, signal is ok.

Hello everyone, My current set up: Sonos Arc SL, Apple TV (latest gen) and an LG OLED65CXPUA. I also have the latest HDMI cables. Issue: TV will turn off randomly at times, most notably when watching YouTube TV. Sometimes it will make a buzzing noise and the TV turn itself off and at times it will take a couple minutes to come on. Other instances it will come back on in 30 seconds. I have tried everything under the sun to try and fix this issue. Turned off CEC, turned off EARC, switched HDMI cables and even ports, power cycle, etc. I’ve come across other TV such as Sony and Samsung having similar issues even without an Apple TV. Was there a recent update that broke something with the connection with other devices? This makes watching anything almost unbearable.  I would say within an hour of watching TV the does its little reset at least twice and as much as 4 times. If anybody has a solution or a possible way to roll back a certain update please let me know. Thanks.

I recently purchased a pair of Era 100’s, which I’ve been very happy with, but a few of the services I add to the Sonos App do not play. I have no issues with Spotify, Plex, Audacy, etc but I received an “Access Denied” error with SXM and “Unable to Play” with YTMusic. Some of my troubleshooting steps:deleted both services and re-added Re-authorized both services Rebooted Sonos system and my router Changed my DNS Tried to play via Windows and another deviceEach troubleshooting attempt ends with the same error. Any assistance would be greatly appreciated. Thanks!

HelloI am a Sonos ARC user, which I only use with the TV.I am interested in complementing the equipment with a pair of ERA 300 with the intention of integrating them with the ARC with the double intention of adding surround speakers for home theater, but, above all, to listen to music in stereo. In my humble opinion, ARC as a stand-alone speaker, does not seem to me to stand out to listen to music. I think it lacks spatiality.The problem is that, after having asked to technical support, they tell me that I can configure the pair of ERA 300 as surround speakers of the ARC or as a pair of independent stereo speakers, but not have both configurations defined at the same time. The solution they propose is to configure the ERA as surrounds of the ARC and listen to music with this configuration.The question I would like to ask is if anyone has integrated a pair of ERA 300 with an ARC, and what results do they offer when playing music. I have not yet tried to listen to music with Dolby Atmos